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It was a rough start at first being there was some miscommunication with times scheduled, but after I gave them a thorough explanation of the situation they were able to accommodate my needs. Jesse Sierra was my technician very professional and up front. I would recommend this company and would definitely recommend Jesse as a technician.

Brother's Plumbing sent out a technician on 2/4/2023 for an annual maintenance visit to our heating unit. We were subscribed to their membership program. The Technician Ryan came out and after changing the filter, and inspecting the furnace, shut it off without warning to us and refused to turn it back on. He claimed it had holes that made the unit unsafe to operate, and that he was obligated by law to turn the unit off. He could not produce evidence of this requirement when we questioned him. He called his manager Justin to explain the situation who also could not produce evidence of this requirement. The technician refused to turn the unit back on and instead presented us with an estimate for $12,500.00 to replace the unit so that we would have heat.We called another professional company for a second opinion. A few hours later they disputed Brother's claim that the unit was unsafe to operate, needed to be turned off, and replaced immediately. In addition, they, and other contractors familiar with the matter have since confirmed that this is a business strategy used by certain companies such as Brother's. We talked with the Brother's Manager Justin twice during the incident and after the second opinion and were yelled at and insulted rather than offered an apology and a solution.This technician Ryan was clearly trained and likely incentivized in this tactic of false information, intimation, turning the heating unit off under false pretense (and without telling us first), and refusing to turn it back on.This policy that Ryan was referring to requiring him to render the unit inoperable was clearly an internal Brother's policy, not a law.The cost we incurred for the second opinion, inspection of the unit, and subsequently turning it back on (as there was no damage that rendered the unit unsafe to operate) was $149.00.We have since terminated all memberships with Brother's and request them to refund this cost we incurred as result of their fraudulent business practice.