Best Furnaces in Denver CO

I called the owner who listened to my water heater problems and we decided a new heater was needed. He was able to send a plumber on Saturday to install it but when his plumber got here, he noticed another part which he suspected may be the culprit. He could’ve kept this from me and proceeded to install the new heater for 7x the cost of replacing these parts but had this guy had the integrity to shoot straight instead. When done there was a small leak which he had to make a trip to get special parts for, yet didn’t charge more for this extra hour of work on a Saturday. Very happy!

I will first start off by saying I don't know anything about plumbing. Which is why for our whole home repipe and water heater replacement it was important for us to go with a company that had a good reputation and would know what they were doing. We had multiple companies come and give us quotes and we decided on AAA Services (AAA).The job was scheduled really quickly which was very impressive. For the job AAA sent out Brandon. Not only was Brandon very fast but he was working alone. We we were sure the job was going to be about a week but were surprised it took only two days. In addition, I felt very safe having Brandon in my home while he worked. He was very friendly and nice. And we had water every single night. Lastly, I want to highlight that Brandon did a great job with access points; we knew there would be some construction because of the size of the job, but it was very minimal and he cleaned up really well at the end.I wanted to give 5 stars, but there was an issue with the permitting which is why I ultimately ended up giving only 4. As I mentioned, I don't know anything about plumbing. When we met with each company to 'interview' them, we asked if they pulled permits. All the companies said they did so I didn't think anything of it when we picked AAA. Turns out, I didn't really know much about permitting either, so it was a relief that I didn't have to pull the permit. After the work was done, Brandon told me I could put everything back together. I didn't have time to do it, which turned out to be a good thing, because while I was wrapping up the job, I realized that I may be able to get a discount on my homeowners insurance by replacing the galvanized pipes. However, when I called my insurance, they said they needed a copy of the permit and the final inspection. Final inspection? I said to myself. Who was supposed to do the final inspection I wondered? But I sent the info to AAA and figured that would be the end of it. Nope. A few days after I requested the permit, I got a call from AAA saying they needed to schedule the final inspection. Which felt strange since Brandon had told me I could put everything back together. But I was fine with it, we scheduled the inspection. Then the inspection happened and multiple parts of the job failed. No single failure was too terrible, but when added together I was pretty frustrated. Then, after the failure, I started to think, why did the inspection just now happen a few weeks after the project was done. Then I requested a copy of the permit and it was requested after the work was done, conveniently, shortly after I asked for it for insurance purposes. Now, I cannot speak to the dates or the intention, but it sure felt to me that even though we asked about a permit, I am not confident that AAA would have pulled one if I hadn't asked. Then to see the work fail, I was pretty disheartened by the company.But wait, if thats all true, how come you gave them 4 stars. Well, I did this for a few reasons, first and foremost, every single person that came to my house, from the initial quote, to the work, to the response after the failure, to the people I spoke with on the phone were all exceptional. (except for one person, who was actually very very rude). The items that failed were not anything that would have caused damage to my home and technically the job was done. I also respect that AAA works with multiple municipalities all of which may have slightly different coding. Lastly, as soon as I brought this up to AAA, I really felt like they WANTED to fix the issue. It wasn't as if they were rude or dragging their feet to make this right.I will say this as a final note, as a consumer, if you are like me, and you don't know anything about anything, a permit and inspection is there to protect you. You (me) as the consumer should ask to see the permit before work begins and be adamant about the final inspection. I really feel like its our responsibility, as homeowners, to protect ourselves. Some companies are out there to save money and could be cutting corners.