Best Maintenance Sump Pump in Columbus OH

My husband made an appt for KMA to come on my day off - Thursday. I scheduled everything around them coming at our set time of 3pm. Around 345 I was notified that we were bumped from the day becusae the crew was held up at another job. They added us to the next day’s (Friday) schedule and my husband arranged to leave work early since I would be at work. We were assured that we would not get bumped again. However, we were notified late afternoon that they wouldn’t make it. Since it was now the weekend, we would have to wait until Monday but they’d waive the diagnostics fee. I have a 2 yr old and no power in her room or my room for our baby monitor. We wasted 2 days of not calling another company because we trusted KMA’s word. Needless to say, we are not giving them a 3rd chance. Highly disappointed and would NOT recommend.

This is our second time having this company work in our home and we have been highly satisfied on both occasions. I could not say enough great things about Ivan. He arrived on time, was thorough in his explanation of the issue and honest about the cost before getting started. His kindness to us was an added pleasure to the experience.

Our story will echo most of the other reviews here. Excellent people and service. We originally contacted a very advertised HVAC company when our furnace stopped blowing warm air. Their tech looked at the furnace for 15 minutes and told us it would cost nearly $5000 to repair - so we might as well buy a new one. Carpenter's techs Derek and Greg worked on it for 2 hours and it runs perfectly now. There was no need to buy a new one. If you want honest, hard-working people to help - then look no further than Carpenter.

Bill W. was assigned to my job of installing two pantries and a kitchen island. He was very friendly and respectful and did an amazing job in a timely manner (under 3 hours). This man could build an entire house from the ground up -- very knowledgeable on just about everything and gave all sorts of advice on other current and future projects I'm planning. I'd 100% recommend asking for him since they have a few handymen available!

I signed the contract for a whole house backup generator on August 16, 2022. Every step of the process was more difficult than it needed to be. I had to call for updates as almost nothing was ever communicated to me. I had to pester them to schedule things. After much legwork on my part, the generator was finally installed in late February. As of this writing (May 25, 2023), my generator still does not work, even though it's been paid in full. The techs tested it, but every time we have an actual power outage, it does absolutely nothing. I work from home and the main idea behind getting the generator is that it would protect me from the occasional power outages that happen in the country. So, instead of actually being able to do my job, I have to call to have someone come out and that normally ends with promises that they will come back and fix it later because they cannot correct whatever is wrong with the generator this time. And then burn vacation time because I am physically incapable of doing my work. To say I am frustrated and disappointed is a massive understatement.