Best Generac Generators in Columbus OH

I understand this is a company and they have money to make also, but I gave 1 star because of the situation. First they charge $125.00 to come out and also stated there will not be any other charges unless they run into a electrical problem. The man found no problems and didn't have to fix anything, he did put two motion lights on my house and charged me $135.00 I feel like I got robbed by this company.

**UPDATED 3/28**While I will still stand by this company desperately needing work on their customer service, I wanted to update that the technician that came to our home yesterday was absolutely wonderful. He was very nice and fixed our problem quickly. After leaving my review 2 days ago, the customer service rep was not happy with me and made that very clear when she immediately called me with a horrific attitude. I would say that she alone has turned me far away from this company and I hope the owner of the company does read this. I will no longer use this company or answer the phone calls/emails they are sending. I worked in customer service for over a decade and if I spoke to customers/clients the way I was spoken to, I would have lost my job.*Previous review*This company has no sense of what customer service is, if I could give no stars I would. First, I had an appointment set for last Thursday at 4:30 PM, they didn't call me until 30 minutes AFTER my appointment to tell me that the tech was running late. The tech still didn't show up for almost another 20 minutes. I get that some jobs may take longer than expected, but you do not call someone 30 minutes AFTER their appointment, you call them prior to the agreed upon scheduled time. Second, the tech didn't check his work. We found on Friday afternoon that the issue was not resolved. My husband tried to call the tech directly on his work phone, never received any contact back. Called the office on Sunday morning (wanting to give the tech some time to call us back) and spoke with a representative that put us on the tech's schedule (or so he said) for today (Monday) between noon-4 PM. He confirmed dispatch would call me in the morning to confirm the appointment. Well it is now after 3 PM and I have yet to hear back from 'dispatch'. Called this afternoon and we mysteriously have no appointment set for today nor do they have any record of me calling on Sunday. Honestly, the only reason I even want this company to return is because I already paid them to fix the issue.

Previous reviews talk about their drivers. They obviously don’t care too much about it since they haven’t responded to those reviews or to me reaching out to them directly to complain. I was trying to drive safely past daycare facilities and their drivers speed and drive recklessly instead. I can’t trust that their drivers care much about anything else if they’re willing to treat others badly. Will never turn to this company for future work.

The whole team at Graham Electric does a great job. They never talk down to you, they do a great job explaining everything and making sure that they do what you want. Fast, friendly and fair prices.

Fantastic customer service. And most importantly, the job was done right. Light fixtures look great!!

Sent multiple emails to this company with no response.
No longer interested in doing business with this company.