Best Underground Repairs in Charlotte NC

I've used No Shorts several times for clients jobs, and they are unrivaled in their punctuality and job performance in my opinion! Their scheduler is fantastic, and they have so much pride in what they do---I always feel confident that they pay close attention to detail and follow any instructions that I give them. They are my go-to electrician, and my clients love them!

It is great that Bates has superb customer service folks on the phone and was able to send someone out to install a 240V outlet in the garage as early as the next day and the two gentlemen who showed up were super nice ... however ... despite the costs being explicitly stated in advance ($80 trip charge, $80/hr labor, plus parts), I ended up being charged 1.5 hours for just over half an hour's worth of not quite professional work. Two reasons for that: a) I was apparently charged almost an hour for the technician's time to go shopping at Home Depot for the most basic of parts (an outlet, a box for the outlet, a few feet of cabling, etc.), and b) the person who did the work was the new guy and although he was experienced, he was clearly being supervised by the more senior tech for a reason. End result? An outlet that's not flush with the wall because a few corners were cut. I don't get why I have to pay you labor rates to show up at the job site with the proper equipment when I already told you what I needed to have done and I even sent you pictures _well before_ you arrived at the job site. It's not like this person had to leave my home and go far away and then come back (but even then, shouldn't you have some of these things in your truck, especially on the day of the job?). I'm sure he stopped at the Home Depot on the way from his previous gig to this one. I feel like levying a trip charge and labor rates for shopping is technically double-dipping. When I brought up these concerns to their customer support folks, I was told someone would be calling me back (after much resistance and arguing; they're exceptionally trained ... I felt like I called an insurance company to file a claim). Well, three days later, I haven't heard from anyone.

UPDATE 08/24: After getting nowhere with the back-office folks, the owner himself was kind enough to speak with me, hear me out, and send Justin out to make it right by his customer. I really do appreciate that. I am definitely pleased with the end result. However, I think it's important for customers to know, up front, that they're liable for the electrician's time spent procuring the parts needed for the job. If given the choice, I would rather go get them myself instead of paying labor rates for that Home Depot trip. It could be that I'm just that naive and that this is how the entire industry operates.

I'm so glad we called GB Electrical Services for an electrical issue regarding our dishwasher. Jay Smith was our technician, and he went above and beyond with his customer service. He was prompt, let me know when he was on the way, took precautions (wore a mask and foot covers the whole time), and was excellent at his job. He knew what the issue was right away, went over costs before doing any work, and made sure we were in agreement with his plan before executing it. Jay even helped with a canned light and answered multiple questions from my husband. He took his time, and made sure we knew what he did and why he did it. He also grounded our wires for safety and made us aware of an issue with our control panel. It was evident that Jay actually cared about us as a customer, and we would definitely use him again in the future! If you want customer service that goes above and beyond, call Jay from GB Electrical! I promise you won't be disappointed!

Paul from Bates Electric was great. He came out and looked at the issue on short notice. He fixed the problem fast.