Best Tankless System in Charlotte NC

UPDATE 3/19/2018 to 3 stars (from 1 star)

Roby reached out to me to set up an appointment with a field service manager to check over the panel upgrade and verified that everything was installed correctly. Thank you. I appreciate the time they took to ensure that I was ultimately taken care of. It is very refreshing to see that they are willing to learn and improve from my feedback.

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Hired Roby to do a panel upgrade in 2017 (from 150 amp to 200 amp.) I was told this was a standard job. I had read many good reviews before hiring Roby and thought this would be straightforward.

Unfortunately, I was very disappointed with their work. To sum this up -- a lot of mistakes were made and it appeared that this job was rushed.

Here is a list of what went wrong:

(1) The electrician who came to my house told me that upgrading the outside equipment/wiring was not part of the scope (which did not make sense to me because if the outside equipment/wiring where the electricity flows into the house is not rated for 200 amp, then it doesn't matter if the inside panel is...). He then called the main office who told him that the outdoor work WAS part of the scope and needed to be completed. Had I not asked about the outside equipment/wiring, this would have delayed the completion. This also indicates a lack of clear communication to the electrician from the main office/project manager.

(2) After replacing the panel/circuits/wiring and re-energizing the circuits, the circuit that the hot water heater is on was NOT properly re-set and therefore did not get re-energized. This left us without hot water for the weekend. There were also 6 mislabeled circuits (i.e. the second floor was listed as the third floor, etc.) that I spent 2+ hours re-labeling that weekend.

(3) A 220V wire that had been disconnected from the panel (before bringing Roby in) was re-energized. This wire was purposely left disconnected as the appliance it had been connected to was removed from my home and the plastic insulating layer on the wire was compromised (I did not want to use this wire for any new appliance or other future use as there is more risk because of the insulation damage). Unfortunately this wire was strung through the entire length of my home and I could not remove it unless I ripped up floors. Roby should have paid more attention to which wires were and were not energized BEFORE completing the upgrade instead of wiring up everything and assuming it was safe to do so. I know it is not uncommon in older homes (like mine) that wires are left disconnected from the panel because they are no longer in use (they are left there disconnected because it is too difficult/expensive to completely remove them from the walls leading up to the panel.)

(4) There was an electrical outlet in the way of where the new, larger panel needed to go. The electrician removed that outlet and did not tell me. My husband later noticed the outlet was missing, so I called Roby and requested that it be replaced, which it was. This indicates lack of attention to detail and possibly dishonesty.

I felt that I had to follow-up on many details and did not trust that the upgrade was done correctly. I felt that Roby was trying to get the job done quickly but not correctly.

The tech Randy Treadway did an excellent job installing the new garbage disposal. He was very friendly, knowledgeable and completed his work in a timely manner. He was able to overcome an issue during the installation. I highly recommend Randy and will make sure I ask for him on my next project. Thank you, IRV, for the excellent customer service as well.

Very professional and prompt. Provided outstanding service, explanation and went above and beyond. Would highly recommend. Thank you Tony.

These guys were allstars. Well worth every penny! They came out for a 3 day job 2 of days I had to work and I left them unattended with a key, nothing went missing. Everyday they were on time, worked diligently and cleaned up after themselves. They were very professional and I will definitely be calling them again for future work.