Best Network Cabling in Charlotte NC

Awesome service. Timely and professional will recommend to all my friends.

I tried calling three times over three days. No-one answered my calls, and no-one called me back.

I've been having some issues with my electric lately, and wanted to troubleshoot the issues. I saw on their website that they perform thermal imaging and called to schedule an appointment. I was informed of the cost associated with the service I was requesting and agreed that I wanted to book the appointment. I later received a call asking if I was sure if I wanted to go ahead with the thermal imaging as they were sure they could diagnose my issues without using the imaging tool that they would have to rent, and that it would be much cheaper- I again confirmed I was aware of the cost and I did want to have the thermal imaging done. Tell me why then the technician shows up two hours late without the tool required to do the service I had requested. His excuse was that they did not have the tool available to rent...so why did you not try to reschedule? I called the company back to ask how this happened and asked for a follow-up call because I felt my time and money had been wasted, haven't heard back. I would not recommend, and would not be doing further business with this company.

This is a great place to work with and work for. Consider them if you have an upcoming, highly technical project , and need support or pricing. And consider a career in the office or field if you want to work on truly unique projects that most contractors never get a shot at. To sum it up, they are best in class.

Great and reliable service! On time and very professional! Would definitely recommend WTC Electric!

Its da best

I made an appt for a Bates technician to come do an estimate on several things in the 82yr old house I just bought. The soonest appt was 2.5wks out, but I took it anyway. I made a sooner appt with another company too. I was told when making the appt with Bates, that it would be $125/hr, so that is what I was expecting to pay. Despite the Bates fee of $125 being higher for a quote, my electrical safety concerns were great enough to want a 2nd opinion. I hadn’t received a reminder text or email for Bates to come, so I had to call back the day before to confirm. The lady confirmed the appt & reminded me again of the $125 service fee (I still only heard of $125, despite the different terminology).

The technician was on time & friendly, telling me what he suspected the quotes would be (cheaper than first company). When we were settling up, he asked if I knew it would be $250. I told him I was told $125/hr, to which he stated the customer is usually surprised at the $250 quote fee, implying that this info is not made very clear at the time of scheduling. Apparently, it’s $125/hr AND a $125 service fee, when the guy was only here for 30min! Maybe I should’ve noticed the different verbiage from the scheduler, but I’ve worked in customer service for years & many people would’ve made this mistake. I would NOT have made an appt with Bates had I known the cost of a quote. I received an email same day with my invoice, but I never received a quote. I called the next day to inquire & was told that quotes take 5-7 business days to receive! I can’t wait that long, plus another 2-3wks for another appt. I wasted an extremely valuable $250, & I am still waiting for my quote after 9 business days.

This company’s schedulers need to make it clear what exactly quote cost will be & how long it will take to receive quote. Most families cannot afford $250 for a quote. The other company cost $69 for a quote that I received same day. That’s better customer service.