Best Ductless Hvac in Charlotte NC

I live in PA, and have a rental property in Charlotte. On the eve of a trip to be with my sister who was having surgery, I received a call from my tenants that a tree limb from the neighbor’s tree had ripped the power line and Verizon line from their house. Duke power removed the limb and reconnected to the pole, but to hook the line back up to the house was our responsibility. I called two electricians who could not help me, but the 2nd one suggested I call Roby. This was the best suggestion I could have received, and words will not be able to adequately express my appreciation and gratitude for their immediate response, kind concern for my and my tenants situation (who are elderly), and their incomparable professionalism. I dealt with several women on the phone, and all of them were excellent. I would like to send a special shout out to Sandy, however, who has risen to a level of tenaciousness and compassion that I only hope I will be able to emulate in my own customer service position at a plumbing company in PA. It is a hopeless feeling to be 500 miles away from a property and have an emergency such as this, and I have struggled over the years to find and keep a team of service people for electrical, plumbing, HVAC and handy man type jobs. You cannot imagine my joy in learning that Roby covers ALL of these needs, and I will no longer have to scramble when I have another emergency. To add a cherry on the top of this wonderful cake, Sandy even managed to whittle down my invoice by a nice amount, showing again the kind of empathy and consideration for the customer’s situation that anyone will be hard pressed to find in today’s “bottom line” world. Thank you Sandy, your whole office team, and your wonderful technicians. You have a loyal and forever customer in me.

We are very pleased with MMMJonathan's timely response to my initial call. He cam the next day,quickly determined the work to be done and arranged a convenient time to do the repairs. He came as scheduled, made the repairs, and thoroughly explained further options available to us. We appreciate the fact that he did not put any pressure on us. He was very courteous and cleaned up t he work areas. We will certainly call Michael and Son again and will request Jonathan if it is for electrical repairs.

Excellent service by Tony. Fixed what was wrong and gave me great tips for not getting another clogged kitchen sink. Thank you.

I was impressed of the service John Gentle provided, he showed up the same day I called, on time, and went above and beyond answering every question and even helping explaining and setting up the new thermostats (which is something usually done by the Smarthome people and not them).
Best customer service experience I have ever had in my home.

Acosta was quick and easy to work with! Their technicians are all knowledgeable and trustworthy. Christian helped with our last couple issues and was awesome to work with.