Best Connected Home in Charlotte NC

My family very recently moved to the area from the West Coast and purchased a new home that had multiple red-line electrical inspection items that were called out. Our next-door neighbor had a great experience with Carolina Electric Pro's and suggested that we give them a call, and I'm glad that we did. After sending a few pictures and answering a couple of questions I was able to get a quote over the phone and approve the electronic quote by text. The quality of the work was excellent and Tim's crew cleaned up after themselves. I will definitely be using them for all of my electric needs from now on. Great job!

I am giving this review a 5 star, but it does represent two different calls and if averaged together would be lower. This review represents our second technician. One of the technicians, Dusty Rhodes, was invaluable to help me figure out how to solve our electrical problem. Our first technician was very nice, but did not get the diagnosis yet we still had to pay the bill. Dusty listened, and really began some investigative work. Rather than replacing some breakers inside our house, he proved the problem was with outside lines (Duke Energy had already been here and said it was 'good' on their end). Not only did he do that, he stayed with me to call Duke Energy out again, specifically coaching me on what to relay to them. Well, Duke Energy came out three more times and fixed three different problems. All is working well now. I was so desperate for someone to listen to our problem, Dusty was the first one who did.

I made an appt for a Bates technician to come do an estimate on several things in the 82yr old house I just bought. The soonest appt was 2.5wks out, but I took it anyway. I made a sooner appt with another company too. I was told when making the appt with Bates, that it would be $125/hr, so that is what I was expecting to pay. Despite the Bates fee of $125 being higher for a quote, my electrical safety concerns were great enough to want a 2nd opinion. I hadn’t received a reminder text or email for Bates to come, so I had to call back the day before to confirm. The lady confirmed the appt & reminded me again of the $125 service fee (I still only heard of $125, despite the different terminology).

The technician was on time & friendly, telling me what he suspected the quotes would be (cheaper than first company). When we were settling up, he asked if I knew it would be $250. I told him I was told $125/hr, to which he stated the customer is usually surprised at the $250 quote fee, implying that this info is not made very clear at the time of scheduling. Apparently, it’s $125/hr AND a $125 service fee, when the guy was only here for 30min! Maybe I should’ve noticed the different verbiage from the scheduler, but I’ve worked in customer service for years & many people would’ve made this mistake. I would NOT have made an appt with Bates had I known the cost of a quote. I received an email same day with my invoice, but I never received a quote. I called the next day to inquire & was told that quotes take 5-7 business days to receive! I can’t wait that long, plus another 2-3wks for another appt. I wasted an extremely valuable $250, & I am still waiting for my quote after 9 business days.

This company’s schedulers need to make it clear what exactly quote cost will be & how long it will take to receive quote. Most families cannot afford $250 for a quote. The other company cost $69 for a quote that I received same day. That’s better customer service.