Best Commercial Battery Backup in Seattle WA

I've had my Artisan solar system for about 5 years now. Everything went well for the installation (clean, nice looking, etc). I have since had a hand full of issues

1. After install they wanted to change a panel orientation (to squeeze out a little more efficiency), but forgot to plug something in (no power check?) causing my system to be down for weeks

2. Communication with Solar system went down, called it in and was told it was an easy 20 min fix......... That then took 3 months (yes, 3 months) after multiple no call no shows (had to call them every time) to get fixed. System was still running so at least I didn't lose any production.

3 Inverter failures (Not Artisans fault they failed, just poor scheduling/communication) , I am currently waiting for my 4th inverter replacement and not a single time have they shown up on the initial scheduled day and 2 of them have been no call/no shows. All have taken several weeks and some over a month to get remedied.

All this down time adds up quick with both the Solar power and Solar production incentives(ending in 2020) that are being missed, It seems once they got your money you end up on the back burner.

Everyone I have dealt with has been real nice and seems to care, just a lack of follow up, which unfortunately is a huge deal (at least for me)

Lance was extremely knowlegable and very helpful and figured out and solved the issues fast and very effeciently. Would highly recomend this company

After installing new siding on our home, we had an issue where a circuit breaker would constantly trip. This left us with no power to 1.5 of our 3 bedrooms. Within 48hrs, OHM was able to come on-site (free) and produce a quote to troubleshoot the issue. Not only did they provide the most detailed estimate of the contractors we had come on-site, Alfred also greatly impressed us with his willingness to explain the process and answer any questions.

A week later, we had Chris and Justin at our house performing the troubleshooting. Just like with Alfred, they were on time, extremely polite/professional, and very responsive to all of our questions, including some that extended beyond the current issue at hand. Alfred also stopped by halfway through the service call and was able to give us an impromptu walk-through of potential additional options to address a separate, underlying concern Chris and Justin had found. However, Alfred was also very pragmatic in making sure we didn't take on unnecessary cost/work as he actively sought to understand what our actual needs/goals would be in order to determine if the additional work was necessary. Oh, and did I fail to mention they found the issue and fixed it in the same visit, not causing us to incur any additional charges from the troubleshooting quote (aside from materials)? =)

Overall, they were great, well priced, and very customer-centric. If/when we have any future electrician needs, we will be reaching back out to OHM and happily recommending them to others.

*NOTE: Our home is from the '40s with a LOT of unique electrical design choices that OHM had to overcome, further adding value to the service they provided!