Best A/C Preventive Maintenance in Phoenix AZ

I had Jeff do a consultation for us prior to a move. He is very knowledgeable and explains things thoroughly. Jeff gave us valuable advice. He printed information for us relative to our electrical concerns. I would highly recommend Jeff and his company! Hands down, the nicest contractor I've encountered!

I called at 7pm on a Sunday. He was there 1 hour later and had my problem fixed quickly. I would highly recommend ECO

I've been using PCE for the past 2 years and they are top notch. Fast responses, great service, competitive pricing and work quality that is second to none. Chris and Kevin are top notch electricians and Rachel in their office makes quoting and billing a breeze. I can't recommend them highly enough.

My service tech Vicente was very professional and courteous. He was on time and took care of the situation quickly. He also explained everything to me and showed my how to remove the cover.I also thought they very reasonable. I highly recommend Penguin Air & Plumbing!!

We've had them come out to do some electrical work. They were sub-contracted by KB Homes. They were professional but I wouldn't say friendly which if fine. As long as the work is proficient.

TIMELINESS: Of the three times, they came on time once. Unfortunately, they give you a four window so you can't leave the house to run errands. We were given an 8-12 window and asked for a 30 minute heads up call before arrival. Tiffany O. the admin assistant, assured us they would. The tech didn't arrive until 10:15AM and did not give us a call as requested. As I tried to explain to Tiffany, if we are scheduled between 8-12, then shouldn't we be the first stop? Otherwise, give us a window time of 10-2. She didn't seem to understand the logic so I gave up trying.

On one occasion, they said tech would be arrive between 8-12. We got up early to have breakfast and removed everything off the counter where the work was going to be done. Then we get a call around 9AM to inform us that the tech called in sick and they need to reschedule. For such a large company, I am surprise there is not enough manpower to support situations like this. Every where I've ever worked, management always makes sure there is enough coverage in case someone is out sick. Needless to say, this pushed us back another day and we had to reschedule with the other sub-contractors.

SERVICE:
The don't seem to have a high standard of customer service. Of all the contractors we've received service from, they possess lack of friendliness, enthusiasm, and sense of urgency. However, the last guy who was here was the most proficient. He really took his time and was very thorough. The second guy left without cleaning up all the drywall dust from drilling into the walls. Allen who was the third tech who came out was friendly and courteous. He explained what he was going to do and cleaned up after himself which was very appreciated. He treated us the way he would want to be treated and respected our home as though it was his.

OVERALL: They do good work but they need to improve on their customer service and communication. If you do use them, definitely ask for Allen. He's the guy you want!!

The young lady who answers the phone, Rebecca, is always courteous and knowledgeable. Would definitely use their services.