Best Local Heating in Phoenix AZ

84 year old mother in law’s AC went out. She has a Scottsdale condo and still, with help, lives on her own. Our daily temps (7/20/22) had been in excess of 110 degrees so after being told that Penguin couldn’t provide service the day her system quit, even though they promote they offer emergency service and I felt an 84 year old woman living w/o AC was an emergency, they gave her an appointment for “1st thing in the morning” and told her to be there by 7am.She complied, sat in her home as temps spiked, called their “customer service” repeatedly throughout the entire day and was told EACH TIME that she was next and a technician was on the way. A tech NEVER SHOWED, by the end of day she was a weak wreck. Torturing senior citizens is a crime in my opinion. Absolutely no excuse for their treatment of her that day. The “Great Customer Service” they promise is a total lie.Well. it would be great if it was possible to reply directly to the Response from the owner that was received but possibly this will suffice. 1st, I didn't say that she was on an emergency schedule, only that she had hoped but was told they weren't available that day. The appointment she had for the next day was scheduled. Not to a precise time but in consideration for NOT being able to provide the day before, was promised a First thing in the morning and told that it could be as early as 8:00am so in that, my statement was wrong. She had told me she returned there at 7:00 taking no chances of missing them. As far as you needing account info? There was no Account, just an appointment. If you would like to REALLY investigate, without giving too much info on this open site, you have the date and the location was on N. 117th Pl. Oh, and there was NO confusion with another company.

They came did the job and cleaned it better then when they got there I was amazed by the work ethic they had really polite and well mannard most definitely recommend best work I've seen