Best Electrical Analysis in Austin TX

Good ol' Austin Energy decided my meter was failing, pulled it, then decided my connectors were too old and ran off with the meter and a note on the door. So, no power and 20 degree winter mix on the way. Found out about this at 2pm after finding the note. Called AE and they basically said too bad, you gotta call an electrician. Called Dial One since they were near the top of the search results.Dial One sent Tom out quickly, but took about an hr for him to get down to my house. On the way he had me txt him some pictures of the hole that AE left. Dial One got he permits started and Tom went back out to get the parts. He got it all repaired by 5:30 or so... Then was willing to sit around and wait for an inspector and then again for the actual crew who had the meter to put back on. Didn't leave until about 7:30.Austin Energy gets 0 stars for the initial inspector who clearly wasn't thinking about leaving a family to freeze.The AE crew that came out to inspect the second time and reattach the meter get some stars as well. Not their fault and they did their thing quickly and left.Dial One and Tom get 5 stars easy. Did everything I would hope for and more.

I setup an appointment for the $123 drain cleaning promotion (clear the blog, run a camera, 123 day warranty).I was told that I needed to have an accessible clean out outside, which I do. Upon arrival, the technician stated that I don't qualify because the clog was inside. At this point, I either have to pay the $50 service fee or the, more than double, repair fee of $297 and no warranty. I was not given an option to not pay anything. As the customer, I have no way of knowing that I don't qualify for the special and by the time I find out from the technician, I am required to pay some amount of money, even if no work is performed. I request a special, I was told that I don't qualify for the special and switch to a much more expensive service with no option to refuse service without a fee. There is a name for that practice and it's down right dishonest!I opted to have the service done because I didn't want to shove $50 down my already clogged drain only to call someone else and pay another fee plus the repair. It turns out, the clog was in the cast iron pipes in the slab. The pipes in the slab would have been accessible from the cleanout. It sure seems like I should have qualified for the special!

Professional and polite