Best Area Drains in Austin TX

Nick provided fast and friendly service! He thoroughly explained the diagnosis and provided me with options! I was able to get the issue resolved in the same day. I can not ask for more when it comes to quality customer service!

Misleading about their massive fees and billing procedures; unprofessional office staff.Called them to come give me a quote for the repair of a commercial water heater and their response time sounded good. When they came out I was told that the Evaluation Service Fee, was 255$, regardless of how simple the issue is. Sounded excessive, but since that usually comes with the work, I said ok. Their technician Dominic was good with his work, etc. He was able to fix the problem (even with a few complications, i.e. blew one of our fuses touching two leads together so had to run and get more; needed a tool he didn't have on his van so had to run get it, etc.). So after the work, he said that his supervisor would not let him invoice me, which is somewhat unusual as well (and would have been nice to know upfront). Of course you try to work with everyone you want to continue doing business with, so complied in good faith. Well after paying, realized that I had been charged the full amount of the repair and then also the service fee. Since usually if I bid out a job to a company, on giving them the job they include that in the cost for the work. Maybe an oversight. Called their office and spoke with their Office Manager Jennifer, who when asked about it made it clear that she felt I was attempting to not pay them for the work done. I apologized and told her that I would like to keep doing business with them, but that the usual was to include a Service Call fee within the cost of the payment for providing the business. She was very clear that they did not feel they needed our business. Did not want to even let me speak to someone else, said I would have to schedule a call. No wonder they did not want to invoice me. Well point taken. I'll never work with this company again.If you are with the company reading this; please make sure that if you are going to charge an excessive service fee and not include it with the work (as is a standard in the industry) that you are making that explicit to the person who is paying.Misleading customers is unethical, and not very good business.