Best Water Treatment in Houston TX

great place to work, this is my second time working here and some of the guys running the office come from the field so better understanding than a guy micromanaging time and has no idea how things can get difficult from time to time, definitely recommend Walker Eng. for work

Over a week ago, I contacted John Moore Plumbing about a hot water heater that wasn't working. A technician came out and told me I needed to replace the Thermal Pile Assembly (pilot light) and they would be back that afternoon to install. Later that day the technician called to say it is not a generic part and I should contact the manufacture since it was still under warranty. The original work estimate was for $1350 and I paid a deposit of $700. Per the technician, I ordered the part and paid $50 to have it overnighted to my home. I arranged with the technician to have the installation done Wed. (6.22.22) morning between 8-12. Just to be sure I called Tuesday morning to confirm; however, there was no record of the work order. I asked to speak to a manager who danced around a bit but agreed she would have someone out this morning between 8-12. This is particularly frustrating because both the technician and service manager knew I was in Galveston with my family and would need to drive back for the appointment this morning. Well at 11:00 this morning I called John Moore to check on the status. Per the person I spoke with, the technician that had my work order had been reassigned and I was no longer on the schedule. I asked to speak to a manager and was told they would get back to me in 2-4 hours which seems to epitomize the service experience I've had with the company. To be fair, they finally got the message when I told them I planned on posting a very unfavorable review. I have since had several follow up phone calls and a technician is on his way; however, no customer should ever have to deal with this level of incompetency, particularly after you've paid them $700.