Best Build Remodeling in Phoenix AZ

I hope my review will steer you away from pursuing business with Handy Connection. We initially reached out to Elizabeth Evans based on many of the reviews seen below, but our family has had a significantly different experience that we wanted to share.

Elizabeth came out to our home for an estimate for some electrical work. She explained to us that she typically prices out the work two ways, one with an hourly rate and another with a per item cost. Her ploy is to list two prices, but you will end up paying the higher price anyway.

They grossly overestimate their ability to perform the work they agreed upon. While a single fan and switch was added to my project, the initial timeframe to complete the work went from 4 hours to 5 separate visits to home. This is due to multiple damages that were created while attempting to complete the project. Between visits she left us with holes in our home both inside and out. Even more concerning is that I had to plead with her to come back between visits to finish the job, but she was reluctant per her own accord based on late-night drinking.

We payed for 2 skilled electricians to perform the work, but Elizabeth Evans showed up with her office secretary who per own admission it was her first time on a job site.

Her attempt to repair the damages that were created were incredibly poor. I had enough of her craftsmanship and did not wish for her to perform any additional work on our home. We asked her to not return.

Subsequently, I received a bill for an amount that was never agreed to. She never provided written change orders for pricing. The predatory billing is incredibly unethical.

I offered to pay the original amount and pay someone else to complete the work that they were incapable of satisfactorily completing. They refused and threatened to place a lien on our home over a difference of a couple hundred dollars. Complaints have been filled with the. BBB and ROC.

Trust me, there are better electricians out there. I urge you to please avoid using Elizabeth Evans, save yourself headaches, time, and endless frustration.

CAUTION: THEIR RESPONSE IS A LIE.
1) I NEVER REQUESTED TO HAVE TWO PRICING OPTIONS, THIS WAS OFFERED TO ME.
2) I ADDED A FAN AND SWITCH --> THIS EQUATED INTO 5 ADDITIONAL VISITS TO COMPLETE THE JOB.
3) WORK THAT WAS ON THE ORIGINAL INVOICE WE ELECTED TO NOT PERFORM (I.E. INSTALLING CAMERAS), YET WE ENDED UP WITH A SIGNIFICANTLY LARGER BILL TO ADD A SINGLE FAN AND SWTICH.
4) THE ADDITIONAL PRICING WAS NEVER DISCUSSED.
5) I NEVER THREATENED TO BLAST YOU, NOT SURE WHAT THAT EVEN MEANS. I DO WANT TO WARN PROSPECTIVE CLIENTS.
6) I'VE OFFERED TO PAY THE ORIGINAL INVOICE FOR THE WORK PLUS THE FAN, NOT YOUR BAIT AND SWITCH PRICING WITH 2X THE LABOR COSTS. THIS HAS NOTHING TO DO WITH OTHER COMPANY'S ESTIMATES, JUST YOUR OWN.

Great work. We love our kitchen remodel. Owner and employees are very easy to work with. Very trustworthy.

My kitchen came out beautiful. Thanks to Bill, and his wonderful crew. They were all very friendly, and did a wonderful job.

We love our new shower! These ladies are professional, prompt, friendly, and have a great eye for design! Thank you!

If you want work done on your home and money is no object then this is the place for you. I cannot speak to the quality of the work that they do because it never got that far. I placed a $5000 deposit so they could get started on the design work. I understand that this is a lot of work and they need some sort of certainty that they can recoup some of their expenses. What they came back with was an astronomical bid. I won't get into the whole issue of pricing but here is an example. They had a line item in for repainting the house (all walls, baseboards, doors and ceilings). The amount that they came up with was $7000. Note that this is a 2600 square foot house. After seeing this red flag I met at the house that weekend with 2 painters to get bids for the same work. They came back with bids of $1700 and $2500.

In an effort to get some value for the $5000 that I had already committed I told them that I would still hire them to install the folding wall system in the house. They returned with a bid of $34,956. I have also reached out for competing bids. I have only received one back but it came in at $19,554.25.

I will be looking elsewhere or I will do the work myself. Do yourself a favor and don't even get started here. I cannot believe that if feels good to be walking away from $5000.

From the quote to the completion of the work, was a fantastic experience! Rob, Joe and demo crew (Jesus), tile layer (didn't get his name) and installer(Chris) all were outstanding! Our 1980's master bath is now our own spa retreat and as promised completed before the Thanksgiving Holiday. Will highly recommend this company.

I hired 123 remodeling to renovate my kitchen, and was really happy with the results
The service was great from the first moment I met the guys, through the process of the design and all the way to my gorgeous new kitchen
Thank you so much to the whole crew!!

Awesome company to work with. Reliable, on-time and professional!

very knowledgeable cordial and professional

Horrible experience with this company.

Wasted over 6 months of time and money. Dion is a terrible communicator and doesn't follow though on anything he says he will do. Doesn't respond to any form of communication. (Even email which he claims is his preferred way and has an assistant. Paid almost $3k for plans and it took 4 months for them to do anything with them and get them approved. Two months later we are still trying to get him to commit to starting the project. Glad we aren't out $40k and have an unfinished project. Do not be tricked by this guy. Dion did not respond to each and every text and email I sent. I would be happy to provide screen shots of my text threads to prove it. You can lie all you want but we all know the truth. Check his other reviews, We are not the first customers that he has done this to.

If you are looking for someone who is organized, always on time and communicates effectively Home Nice Remodeling is the company you want to hire. I can't say enough about them how well they get the job. Im pleased with the results. Thanks for the fantastic job.

Just had my roof redone, but the upper & lower roofs. Look great with the work done by Rhino. The also did work in the Master Bedroom, as there was a leak from the roof and 2nd floor A/C air handler in the attic. That turned out great, with sheet rock, texturing, painting and baseboard installation. Neat and caring work. Will use them again if I ever need work in the future.

We recently hired KLB HomeCrafters for our bathroom remodel and installing new flooring. My husband and I have heard such horror stories of difficult contractors and remodeling drama from various people. Choosing KLB Homecrafters was the best decision we made! We were so impressed with Kelly and Kristen's professionalism, experience, integrity, and overall business savvy. High praise to them! They were so easy to work with, their workers,etc. were excellent! The overall experience was nothing but professional ! Thank you KLB HomeCrafters!!! You're the best!

Recently completed a major kitchen and master bath remodel. We are very happy with the results of both projects. We had to make a design change during the process, and Premier was very responsive and turnaround on the new design did not delay the project at all. The entire team was very professional and any issues that arose were quickly resolved. A great team and we would be happy to work with them again.

This is the fourth time we have used Urban Element. Quentin and team are beyond excellent. His quotes are well priced, comprehensive, and leave little room for surprises. His timeline is typically spot on. On our most recent project, we remodeled two of our bathrooms. We were living in the house during the project. His team was courteous, respectful, and extremely clean. Their work was fantastic and I am extremely happy with the final product. I would highly recommend Urban Element to anyone doing a home remodel. The price is fair, the communication is great, and the results speak for themselves. Thank you again for doing an excellent job.

Not happy with a tub. The jet tub installed looks like it has dirt ring around it. The floor of the tub is squishy. Not installed properly. Second bathroom looks like there is rust spots forming under the shower door rail. After less than 1 month.

This company is amazing. I was expecting tens of thousands of dollars for new granite counters but that was not even close. Jason the sales guy was amazing and worked magic to make my kitchen remodel happen at a very affordable price. This place uses CNC Machines to cut your counters so I don’t even need to say that the final product was perfect. We had several bad stones that showed flaws. These people could have just installed it and I would have never known any different but Jose the production guy was looking out for our best interest when he spotted flaws and we picked new stones until it was perfect! I can’t say enough about Diamond Granite. They are the best.

Poor craftsmanship! Poor design! Poor customer service! Be prepared fro many change orders, tons of re-work on every aspect of the job. Project will cost more and take longer than you ever imagined. I would not recommend!

I invited this company to take a look and design a remodeling for my bath. Although I got 1 hour off time from the work, the owner, Kelly Brown, came 45 min late to the appointment. Before this appointment, she called me 3 times for appointment verification, but she coming late without an excuse was totally disappointing. At home, she did not make any measurements. She took some notes and then vanished. No follow up... Even the day she came, I sensed that she was somehow felt forced coming.... very interesting and untrustworthy company.