Best Grease Interceptor Cleaning in Phoenix AZ

Thought I had a plugged drain but it was a full septic tank. I called 4 or 5 places to get it pumped out but everyone was telling me that it would be next week before they can get to it. I called Septic Medic and was told the same thing. When I told the lady on the phone that it was full and can't drain, she put me on hold. After a few minutes on hold, she said that she would have someone heading my way in a few minutes. It was 4:00 pm when I called and he was here in about 30 minutes. I already had the small service port on the tank exposed but the driver (Kyle) said it would be better if he could get in through the larger port to make sure he can get all of the waste out. He dug with a shovel until he found it, then chipped away at concrete that was poured on top of the tank until the sun was almost gone. He could have just taken the easy way out and used the port that I had already opened (I wouldn't have known the difference), but he wanted to do the job right. Septic Medic went above and beyond to take care of me today. They did not charge for emergency service, but I would have gladly paid it. These people care about their business and reputation. I will always use and recommend them. THANK YOU FOR THE HELP TODAY!!

Sophie was very pleasant on the phone. Quoted fix cost plus variable depending on time spent digging. I was not able to be at home for the work, so I asked my eldery parents ( father is 89) to meet them. They showed up late and spent two hours on site. About half the time was spent digging the rest setting -up, pumping the sewer and cleaning up. To my surpize they made my parrents pay 2 hours digging time. They billed the entire time! How predatory, praying on seniors and taking advantage of them. I tried to address this with Sophie several time, She kept applogizing but no action. Said owner will call, they never did. Say away unless you want a bait and switch! Dishonest operators!

THEY WILL EMPTY YOUR WALLET BUT NOT YOUR SEPTIC - I had Ajax out to pump my septic. They drained all the liquid in the tank and charged me $700. When I looked in the tank after the driver had left, there was a HUGE mass still in the tank. It was directly below the inlet. When I called, the woman in the office said it was my fault for not having a large enough opening. This would make sense if the mass was in the corner, but it was easily accessible by the pump operator. I feel like this is their MO because the lady got really nasty when I suggested that they didn't complete the job. They refused to come out and finish the job or provide any sort of refund :(