Best Bathroom Remodel in Phoenix AZ

(Translated by Google) Friendly, knowledgeable plumbers with top tier service. Highly recommend! Excellent service and very friendly. Highly recommended!

(Original)
Friendly , knowledgeable plumbers with top tier service. Highly recommend! Excelente servicio y muy amables. Altamente recomendados!

I had another company come to snake my drain because the toilets and tubs were backed up. They charged me $245 and said I'd need another procedure that would cost $600. Two weeks later, the toilets and tubs were backed up.

I called Hero Home Services. Joel came out and ran a snake through the drain. But, instead of calling it a job done, he called Jose in to send a camera down to see what the problem was. There was minimal grease build up (so the other companies $600 procedure would have been unnecessary.) But, the main sewer line sagged. I called the city of Goodyear and Jose talked to them.

Joel and Jose were joined by Alex (the manager) who all talked to the Goodyear workers. I pressed Jose for an estimate on how much the repairs would cost. I promised I would not hold him to the amount. I went in and sank into a depression wondering where I would get the enormous amount of money that it might cost. After some discussion, Jose, Alex and the city of Goodyear agreed it was a city problem and Goodyear would take care of the repair costs.

Hero Home Services went so far beyond what I expected that it's jaw-dropping. I cannot say enough good things about them or how much I appreciate them handling the city workers. They stayed for over 2 hours getting everything settled. Joel, Jose and Alex didn't do just what I asked, but they identified the problem and they found a resolution. They did all this work for $59.

I am out of state landlord who was told continuously that the problem was being fixed however every two days the sewage backed up again. My tenants and neighbors confirmed that the worker went across the street to another neighbor to look at a problem on my GPS tracked and billed time while doing little for my problem. I lost a months rent, had crying tenants, was promised a copy of the camera viewed tape of the problem which was never received. When I pushed for this - they then said suddenly we couldn't do it as we didn't have the right camera (!???!) and then expected to get paid for doing NOTHING! I don't care how owner Dave wants to spin this - every word is true. Own up to your inept workers and bogus information that you supplied.I was being taken advantage of as owner Dave knew I was out of state. The very 1st appt the worker did not show up and then claimed my tenant wasn't home, who emphatically denied this, then when they did show up- I rcvd vague information and they obviously did not know or care to know what the problem was as after each visit within 2 days it backed up again. After weeks of this, I called another plumber who was there and had the issue fixed in 3 DAYS! This biz is run by a guy who takes advantage and had the nerve to send a bill that I never signed a contract for to collections. CONSUMER BEWARE. My tenants and neighbors said these guys were an absolute joke and after dealing with another plumber WHO WAS PROMPTLY PAID IN FULL - I tell you to run!

I rarely give a 5-star rating but Nu Flow has earned it. From the initial contact through the completion of the project, the entire team has been responsive, professional, and courteous. If you are faced with disintegrating cast iron pipe in your house you owe it to yourself to contact Nu Flow and have them educate you on their product/service so you can determine what is best for you.