Best Washer And Dryer Repair in Phoenix AZ

So far my ac is working good. Let's see if it will survive another summer

This might be lengthy, but please be aware that this company is ready to rip you off! Our washer broke and wouldn’t drain. So my husband looked up companies & since he has fairly good reviews my husband assumed it would be a safe path. The young guy showed up and after looking at it he said he needed to get a part and he would be back the next day to fix. So next day came & he came with the part. Awesome! Well he put in the new part & said it was working. He told me his service fee and my part came to $356. He said they don’t accept card only cash & check. So we wrote a check and he was off. Well not even 2 minutes later I go up to start the washer. Turns out it still was not working. I called him back up and he came to see what was happening. He said he needed another part and it would be 2-3 weeks to get. We are a family of 6!! I’ve been hauling our massive amount of laundry to & from my mother in laws almost daily. So 2-3 weeks is long, but I would just have to do it. So a month goes by and no call no show. We started texting him & calling him 2 weeks in for updates and no replies. I called the office & when the nice lady answered it was as if it was his house phone & his mom picked up or something. I explained the situation and she said she didn’t see an order and that she would call him and call me back. Again no returned call. So my husband called him and texted him again saying we are out the money and still no washer and how upset he is over it. Still nothing. We own a busy business here in Phoenix and we would never do this to a client. NEVER! They took our money & ran. It’s Christmas time... who does that?! So we are going a step further on this to get it resolved. At this point, it’s not about the money. I wanted to leave this review to warn others. Don’t go with this company. After reading other reviews, we aren’t the first & won’t be the last.

Update: I hired another company & my washer is now fixed. Urban did give us a full refund and I’m thankful for that.