Best Security Solutions in Phoenix AZ

Mike was so kind, informative, and helpful! I would work with 1st choice again specifically for Mike! We lost AC and have 5 pets. Mike was up front about the potential cost and potential timeline. He found the parts so fast and returned the next morning and the first thing he did was ask how we were holding up. Thank you, Mike!

New AC installed in 2015 through Norris Air with a 10 year extended parts and labor warranty. Call Norris Air they say that when the warranty is transferred it drops to a 5 yr warranty even though it doesn’t say that anywhere in the paperwork. They tell me to contact Johnson Controls. Johnson Controls says no it’s still a 10 yr warranty but they don’t show that it’s transferred like Norris Air. So between the two company’s they have admitted to the warranty being 10 years even if transferred and that’s it’s been transferred but are each using a different excuse to not honor the warranty