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Andrew was extremely thorough and caring. He clearly wanted to be sure that the work was done to my satisfaction. That was especially important, since I was not at home during the service. Andrew shared multiple videos of each step of his work. I appreciated his outstanding efforts to keep me apprised of the progress and status of the work and my HVAC system.My only issue is that that GB missed the projected service window by a couple of hours, and I received no contact from the office to let me know that they were running late. I had to call to ask for an update. I think GB should have been more proactive in this regard. For what it's worth, I have been using GB for years, and this is the first time I've had that issue with them. However, ultimately the work was completed and performed exceptionally well by Andrew.

It was our second AC service, but our HVAC is 20 years old. Ralf, our tech this visit was awesome, we discussed the most recent visit and Ralf went to work. He quickly diagnosed the problem, a outside compressor fan, and replaced the capacitor too. He took the time to check the attic components, made sure the old system was 'charged' and pressures were to specs. He stuck around to make sure the AC was cooling and to ask if we needed anything else. EasyPeezy!! 94 degrees today, thanks Velox Air!