Best New Addition in Phoenix AZ

It said 24/7 response. While I admit 2:30 am is not an opportune time to set up an appointment, I have two cats and a dog in a house that is 83F in the middle of the night after what I believe is the fan breaking down in the AC. By midday, I'm going to to have to relocate them and myself.The response I got for using the emergency phone number was an answering machine that stated you have reached **muffled noises like a phone being rustled in a pocket** followed by an answering machine beep to leave a message. Not exactly a promising lead.Edited update: A response 2 months after the incident occurred using passive aggressive undertones. Yeah, about what I expected.

working with Shawn and Joey was great. Would highly recommend AccuTemp!

When it came time to finally (after 4 years) have a proper AC maintenance service done, there is no other company we would call but ProSkill. Why? Everything they've done (fixed a leaking faucet, expertly installed a new water heater, carefully flushing said water heater) has gone easily and very well, with the work holding up perfectly. A special shout-out to the office staff too. Their communication skills are exemplary. They put the service into customer service.This time, we were lucky enough to get Karl Palmer, who turned out to be Mr. HVAC Extraordinaire. Some guys called in sick that day as well, so Karl volunteered to pick up all of those appts. On a Saturday. Wow.From the moment he stepped out of his truck, he was friendly, personable, and professional. He went right to work (booties and mask on for the in-house part), starting with checking the AC filter, the vent temps, and then climbing up into the attic to test the air handler, drainage, etc., documenting everything with pics. He even took the time to cut in a special pipe to pour in the drainage pan test water, (which told me that the last company here never even tested the drainage, though they said they did).Then it was on to inspecting, testing and cleaning the capacitor (outside unit). Karl is very systematic and logical about the protocols followed for doing the job right. You know everything is actually being checked. There is nothing sloppy or haphazard about his methods. The guy definitely knows his stuff and takes pride in his profession, including kindly educating customers (I tend to ask a lot of questions, which he patiently answered).Everything was done in a little under 2 hours, and the system passed with flying colors. No one in AZ can afford to have their AC die, so it's important to have that peace of mind that it will be there for you. Because ProSkill and Karl were there for us, now I can be confident of there being no summer melt downs in the future. Thank you, and keep up the great work! :)

Urgent Air has installed a new unit for us and serviced both of our houses for ten years. I have found all experiences with them pleasant and the team is reliable and priced honestly. They also service my mother’s house too, and that’s the quality you should expect: “someone you’d be happy to send to your mother’s house”. A+ all around.

Jimmy and his guys are the best. You will not meet better and more polite people to take care of your HVAC needs. Love these guys!