Best Home Energy Assessments in Phoenix AZ

They gave me a great price for complete system. Came on time and worked hard cleaned up afterwards. The crew was professional and courteous. The warranty is excellent and I know I made a good choice going with Jeff and the team. Good work everyone.

I called today to schedule maintenance in which a previous diagnostic service was completed by the company. When I scheduled the appointment, I was told the diagnostic fee I paid a couple months earlier would be applied toward the cost of the maintenance. I was called by a lady from the company a few hours later and told that the gentleman I had spoken to was incorrect and the diagnostic fee would not be applied because 30 days have passed since the diagnostic was completed. I indicated that that had not been communicated when the diagnostic service had been completed and the fee paid. The lady indicated she would speak to her manager and call me back. When the lady called me back, she stated that the manager would not honor the diagnostic fee being applied toward the maintenance cost, nor would she honor the price that I had been quoted several hours earlier from the other employee at the company. Moreover, she stated I now had to pay half the price of the upcoming service in advance. Needless to say I canceled the appointment, as I have no intent of working with a dishonest company that changes policies and procedures based on the conversation at that particular moment.

Technician David was great. Professional, easy to talk to and didn’t waste time addressing my questions/concerns. Definitely recommend and will be using Howard Air again. “Hopefully not to soon” haha