Best Faucets And Fixtures in Phoenix AZ

Tremendously smart and experienced...

Eddie was very professional and did an amazing job!

My 3 years old (still under warranty) water heater was not working so I called them to take a look and fix it. Scheduling was for the following day. The technician arrived and said it would take a while to diagnose so I went on with my work and let him do the diagnose. After approx 1 hour, the tech told me that it would take around 3 hours of labor to fix it and the parts were under warranty, and quoted me around $1300 for 3 hours of labor. But, that was just a tactic because he was trying to sell me a new water heater for around the same price! Instead if trying to fix my water heater they tried to sell me a new one and if I didn't want one I had to pay a $89 evaluation fee. Funny how I was told that they don't really do small repairs(like mine) but they usually focus on replacing not fixing. I wish I would have been told that before scheduling the appointment. Anyways, I don't think that the technician did much to evaluate my water heater because almost half of the time he was in the van talking on the phone, and his testing / tool kit was never open when I was going to check on him(at least 3 times in 1 hour). I think they tried to sell me a new unit and since I didn't want to, I got charged $89 just to be told they don't do small repairs.
If you are in a need of a small repair, be sure to avoid them and find someone else.