Best Custom Builds in Phoenix AZ

I made an appointment with Cactus Mechanical last week to have my AC unit checked/tuned up. I was told they would call me 30 minutes prior to their arrival, so I needed to take a day off work to be home. The day of the appointment arrives and instead of getting a call saying, they were on their way they call to tell me they have to cancel because of a high level of broken AC units.

I completely understand and appreciate they are focused on getting AC units back up and running before doing any regular tune ups. However, they should have called a day earlier to inform me they had to cancel so I did not have to take a day off work.

Potential customers call a day before your service to verify Cactus Mechanical will show up. Otherwise, you may be sitting at home for no reason.

As a general contractor i have worked with Scottsdale Air for 8 years now. They have been amazing at delivering high quality work on schedule and on budget.

We recently purchased our first home in August 2016. After running the AC all summer and having it work great, we were surprised when the heat didn't work - especially after our house had just passed with flying colors through two inspections prior to closing. Scottsdale Air came out to diagnose the situation. They found that the gas valve at the unit had been switched off but that was not all they included in their write up. They basically told us that the entire duct system was incorrect and needed to be replaced. They told us that the system was unsafe to operate until the repairs were made as it was a fire hazard. They wanted to send someone out to quote us for a massive repair.

Naturally, we called our realtor, home warranty company and the company that conducted both inspections. The home warranty company provided a full diagnosis of our unit and duct system and had complete opposite findings - we needed to replace filters and turn on the gas valve. Everything else was running extremely well and properly - including the duct system. The inspection company looked back at their notes and stated the exact same findings with regards to the heating and cooling unit. They ended their email to us with this:

Scottsdale Air’s writeup about problems with the heating and cooling system are false and an attempt to sell a new duct installation to the homeowner. The Scottsdale Air writeup stating: “Furnace is not safe to operate until all issues are resolved” is irresponsible.

My husband and I are appalled at the disgusting attempt to sell a new duct installation to someone who does not need a replacement whatsoever. If you are looking for a company that is going to give you honest reports and conduct their work with moral integrity... Scottsdale Air is NOT the company you want to work with.