Best Building Automation in Phoenix AZ

I called today to schedule maintenance in which a previous diagnostic service was completed by the company. When I scheduled the appointment, I was told the diagnostic fee I paid a couple months earlier would be applied toward the cost of the maintenance. I was called by a lady from the company a few hours later and told that the gentleman I had spoken to was incorrect and the diagnostic fee would not be applied because 30 days have passed since the diagnostic was completed. I indicated that that had not been communicated when the diagnostic service had been completed and the fee paid. The lady indicated she would speak to her manager and call me back. When the lady called me back, she stated that the manager would not honor the diagnostic fee being applied toward the maintenance cost, nor would she honor the price that I had been quoted several hours earlier from the other employee at the company. Moreover, she stated I now had to pay half the price of the upcoming service in advance. Needless to say I canceled the appointment, as I have no intent of working with a dishonest company that changes policies and procedures based on the conversation at that particular moment.

Just went through a renovation, and out of everyone I hired, Howard Air was the best contractor to work with. They went above and beyond to meet my needs, and were always on schedule and in contact. If everyone tried as hard as they do, the world would be a much better place!

They have alot of hvac assorted tools products

Not something that was normal.

A year later they are still running red lights and getting in accidents. Like tonight. Right in front of me. Do your techs not get paid for the minute and a half they stop at a red light?

Factory oem parts

Our experience with Pro-Tec refrigeration was terrible. We hired them to fix a commercial freezer, that was operating, but wouldn't reach sub-zero temps. After their tech worked on it, the unit would no longer reach temps below the high 30's rendering it completely unusable. I contacted the office the next day (Sat.) and was promised that a technician would be at our place of business first thing Tuesday morning. No one showed up and we have been unable to get a return call. However, Pro Tec did charge our credit card over $1200. We were never given an invoice, any supporting docs or shown any old parts. I called another company and their tech was out the following day and completed the original repair, but also repaired the damage apparently caused by the Pro Tec (which is why it would no longer reach freezing temps after his 'repair'). I understand that people make mistakes, but Pro-Tec's complete lack of customer support and follow through, after the sale, is completely inexcusable in my book.

awesome place!

Very satisfied!