Best Heating Unit in Phoenix AZ

Urgent Air has installed a new unit for us and serviced both of our houses for ten years. I have found all experiences with them pleasant and the team is reliable and priced honestly. They also service my mother’s house too, and that’s the quality you should expect: “someone you’d be happy to send to your mother’s house”. A+ all around.

Excellent communication. Timely response to calls. Explains everything thoroughly. Fair price. Customer for 3 years for 2 houses.

The guys at Phoenix Air Department are the best. I’ve had them service both my home and business on multiple occasions and they never disappoint. Always on time, service technicians are polite and super friendly. Install and repairs have always been completed when promised, correctly, and have never been billed more than agreed to. I wouldn’t use any other company for my HVAC needs.

My AC went on the fritz on Sunday and when I called CW they had their service tech Mike out to my place within an hour. He was so professional and informative of the needs my unit had and and all my question and concerns. I recommend them highly. They have been taking care of my AC unit for several years.

Jeremy was awesome!

Highly recommend! Dave and his associate were on time, extremely knowledgeable and helpful. Great price for HVAC checks & maintenance.

Benjamin was very professional , speedy and i was very pleased with the results. i liked them so much i signed a contract. i highly recommend using them for your home.

CR Custom Services was very informative and spent good amount of time inspecting my current system.
They based my heating and cooling system on the size of my house, level of insulation, windows.
They inspected the duct system for air leaks.
They measured airflow to make sure it met the manufacturers specifications.
While wary at first, I am confident they finished the job professionally and with total satisfaction.

Thanks CR for the great experience!

Best company ever

I have owned my AC unit for 8 years and have had to do little-to-no maintenance in that time. As of late I had noticed that my unit was running longer and longer to achieve the temperature we had set in the house.

I called Shawn out after having a bad experience with the big box companies and hoped for a good, honest review of what I needed to do to my AC. Shawn did that, and then some! He was very informative of everything he was doing to my system, and for what reason. He was also just a very likeable guy with great conversation.

My unit ended up being undercharged and required some freon. He got me all fixed up, and two days after his service, I can immediately tell the difference the moment I walk in my door from work.

I wanted to leave some feedback for him because I am extremely happy with his services and will be calling him back for my future needs. I now am proud to say that I have an AC guy I can trust! Thanks for everything Shawn.

Outstanding, very informative, professional service, highly honest.
What more can I say but this A/C company anyone needs; forget the others

Qualified enough! I was not getting troubled when the technician arrived for he looked so professional and expert. He came to my rescue and displayed exceptional abilities. It was a superb air and heating repair done by him. He even checked it twice to see if it's working well. I was delighted with the quality of the repair he made. It was an exceptional job. We will be calling you again if we need your services in the future.

High priced junk.

If you want an honest, down to earth ac guy Brett is your man. I had Goettl come out to do a routine check before summer and they informed me I need over $1400 worth of equipment replaced and cleaned. I called Brett to have a look and he assured me there was nothing wrong with the unit. I will never call another AC company again other than Brett the Arizona A/C Man.

This is less of a review, and more of a character referral. I'm an HVAC tech, I used to work with Aleks years ago before he started South Mountain Air. I don't live in AZ anymore, but when friends and family ask who to call, I still refer them to Aleks, simply because I know he's an honest guy that cares to do the job right. I don't get anything for these referrals, I actually haven't spoken to Aleks in years. But I knew him well enough then that I still trust him to this day.

You may not always get great news when it comes to repairs needed for your A/C, but if the news comes from Aleks, you can trust that it's the truth.

P.S. Miss you buddy, hope everything's still going well for you and the family. - Dayton

Nobody showed up. When I called, they had no clue about my appointment! I had used them before and was happy but obviously the company has gone way down hill since then. Unorganized and lazy.

If you need A/C pros, these are the folks to deal with!

Great company used them to install a new AC unit and duct work in my home along with servicing my rental homes. Definitely recommend them!

good service

This company offers such a wide array of services that it makes it very convenient to have one contractor be able to handle your HVAC, electrical, and plumbing repairs on one visit for a whole home improvement. It is a huge hassle to have to coordinate estimates with various time windows from multiple contractors.