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Go To Services is OK but the sub contractors vary from acceptable to poor. Amber T. was fine in communication in a somewhat difficult insurance roof and interior claim with repairs in excess of $40,000 so far. Catastrophe. Now leaks are back and the blame is being spread around.
16 months of buckets and now collapsed drywall ceiling and split drywall ceiling in the exact area of the claim.
Reviewed to soon..even after 17 MONTHS of work we thought this would be handled better HOWEVER the original estimate was incredibly inept (not Go To Fault). Now my roof is in less condition in someareas than before the claim. Fighting with Insurance and I AM THE AGENT !
I have met some of the 5 star reviewers as they are employees of Go To Services.

The best customer service you can get! I bought a condo and was removing the Popcorn ceilings and found mold from an old water leak. The company doing the work quoted me 1k to remove and restore the area. I thought that was a lot so I called Zona and spoke to Shane. I wanted to get an idea on prices and the process so I would know if I was getting gouged. I asked so many questions and he patiently answered them. He even asked me to send them pictures so they can get a better idea. Once he reviewed them he was really honest and told me the 1K is a remarkable price and it sounded like I had someone that was experienced (Not many companies do that).

Very happy with the work that Acuity completed at our house. We had a roof leak that occurred due to a moved condensation line. This resulted in water damage to the interior. The owner Kenny and the Superintendent assigned to our project did a great job communicating throughout. Very happy with the quality of the work and the finished product looks better than it did before the damage.

Mike is very professional. He knows how to work with your insurance. You’ll be in good hands with him. Highly recommended.

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In my opinion, this company was so terrible, slow, and uncommunicative that I could never recommend them to anyone. Kowalski has now become a verb in our house for when something is messed up. Oops, I hammered this nail crooked, I Kowalski'd it. Oh look, the siding that was supposed to be replaced, but instead was hammered down and is now popping out again - they Kowalski'd it. Every chance they had to cut corners, they did, and only fixing some errors when they were caught. I should have fought harder with them to actually fix their mistakes, but after 6 months of dealing with them, I just wanted to live in my house. Avoid this company if you want your work done in a quality, timely manner with communication.