Best Residential Home Improvement in Phoenix AZ

This company's quality of work is fine but the business side is shady! I was lied to by my project manager about fake emergency my crew had to go to as an excuse for why no one arrived to my house when they were scheduled. My crew of 1 drywall person showed up the next day and had no idea about the emergency call he was supposedly on. The drywall person said he was given no information about my job from his boss so he showed up unprepared with no products. I was told that they would add extra guys to my crew to get the work done that day but the only other person who showed up with a person to measure for the cabinets which had already been done with the initial walkthrough (he also had no idea idea of the emergency call he was supposedly on). Apparently they hadn't even started making the cabinets. The guy who came to measure said based on the workload they had it would be another 5 days before it was ready. My project manager tried to make it seem like he was giving us special preference and working things out to get the cabinets ready quickly when I had already be quoted the same time frame from the guy measuring the cabinets. Were my cabinets ready on time...nope! A few days later the cabinet installer finally came and finished the job (he also had no idea idea of the emergency call he was supposedly on). Then I got the bill...they charged me to replace vinyl flooring that I never had and that they never installed!!! They also said they didn't keep track of labor hours! Don't believe a word they tell you and watch your invoice closely.

My review is about EHS REstoration located on 6056 E Baseline Rd Ste 103, Mesa, AZ 85206.My name is Simona Codrea.
I had this company out at my place in Phoenix on Friday February 26 for evaluation and on Saturday February 27 for service.
I would like to warn others about this company. If you take a look at their reviews it seems like they are good. However, my personal experience with them was horrendous and 90% similar to the one as in the review of Ryan Goldman (customer who shared his experience about this company).
The assessor was dishonest. The assessor (Tanner Nord), measured the humidity in the walls and wood and assessed the extent of the water damage caused by the leaking water heater.
Tanner Nord told me that the job could be completed in 24 hours. I gladly accepted.
He left the equipment and after an intense 24 hours of dry air blowing, everything was dried to the bone. Tanner Nord did not explain to me that this timeframe can change if someone else comes and assesses the same he did, because obviously in this company there is no consistency when it comes to what it has to be done and when.
The water heater damage in my case was minimal and was also caught on time. On Saturday, February 27, when the workers came to my place (Mario and Eric) , only Mario worked on the demolition, which took him around 3 hours. I constantly had to ask what he was doing because the workers did not take the time to explain to me anything about the process. The only thing Eric and Mario did not remove was the wooden plate the water heater stands on and which was the only really thing that was wet. Eric refused to do it despite the fact that I explained to him that this was a clear specification of the agreement between Tanner Nord (the assessor) and me.
After 3 hours Eric told me that they were done and it will take an additional 3 to 5 days before they can do the restoration. Eric was overly aggressive when he tried to push their business on me when it was clearly going to be disadvantageous to use them because I had a hard time to accept to have dry air blowing for 3 to 5 more days for a minimal damage as demonstrated by the humidity measurements that were almost perfect (17 when acceptable is up to 12). Eric was impolite and was passive aggressive during his interaction with me at the extent that I had to ask him to leave my property. Mario and Eric also left without connecting my hot water. This left me in a situation where I had to spend my entire afternoon on the phone to have this problem fixed. When their supervisor, Cody, came to my place to reconnect the hot water, without asking for my permission, he took my portable cooler from my garage and stood on it in stead of asking for a ladder !!!
In talking to my insurance I sensed that this company depicted the damage to an extent that was not according to the reality.
Overall, this was a very bad customer service experience. Please do not use this company that is not reliable as demonstrated by the fact that what one says is not consistent with what the next person says, does or charges.
Moreover, the workers do not have any customer service skills.

This company demeans all the veterans and all the awesome things they do for our country! This is such a shame!

Taking advantage of someone that is dealing with losing everything in a house fire is as low as it gets. Overcharging for a small job and ontop of that doing a poor job. Would not recommend this company to anyone.

We were very pleased with the timely and efficient service. We were kept up to date on status and next steps. Very helpful in following process through, including coordinating with our insurance company. Every individual we dealt with was very professional and honest. Highly recommend!