Best Plumbing Ad in Phoenix AZ

OVERALL 3/5

Cleanliness: 4/5
Quality: 4/5
Respect of Property and Privacy: 2/5
Timeliness: 4/5
Communication: 5/5
Customer Service: 2/5

Working with Doan Restoration is fairly easy because their communication is excellent. Their technicians showed up on time to most appointments and did not cancel any appointments while I worked with them. Their overall quality and cleanliness is good but has some room for improvement. Overall customer service is good too. The technicians who went to my house worked fast and finished the work within a reasonable amount of time.

Respect for property and privacy received a 2 out 5 due to a few issues. Firstly, the technicians who worked at my house did not ask for permission to enter rooms and open closets. They behaved as if they owned my house and even locked one of my doors while working; this was a concern.

They did not ask for permission to move any of my furniture either. One of the technicians could not figure out that my desk, which held sensitive computer equipment, was anchored to the wall. He decided to brute-force his way through and yanked the desk from the wall, anchors and all. This could have been avoided if I was consulted first. I requested that a portion of the compromised drywall be removed to address the issue.

The first cut of drywall ended up being too small. After a brief explanation in structural mechanics to the technician, a second portion of drywall was cut to properly address the issue. The star rating in this review was rounded up to 4 to reflect the fact that Doan made things right after the mistake.

My recommendation to Doan is to retrain technicians to ask for owner's permission before moving furniture, opening closets, walking freely throughout the house, or entering rooms. Good communication with the customer is essential to build trust.

Update 06/28/2020
Today I received a Pre-Lien letter from Doan's lien processing company in the mail. Basically, Doan is threatening to take legal action against me if they do not receive payment for their services. I find it odd, and distasteful, that Doan would send this to me since they have my claim number and will be paid directly by my insurance company. Additionally, this is the second time I contracted Doan for water mitigation. They already have a positive history with me as a customer and they know that both myself and my insurance carrier work very fast. They were paid in full the first time and they will be paid in full a second time as well. However, this will also be the last time I work with Doan going forward. I've decided to remove half a star from the overall rating due to this letter and I can no longer recommend this company to anyone. I highly suggest looking for a better alternative.

Go To Services were FANTASTIC to work with! They were extremely professional, responsive, and most importantly DID THE JOB RIGHT. We hired them to fix a tenant improvement that our landlord's contractor performed that was not to code. Go To Services fixed the issues and did amazing work. Pedro was especially conscientious and a highly skilled worker. I would recommend Go To Services for any building maintenance repairs or tenant improvement needs you may have. They get the job done right, on time and for a very reasonable fee!

We had to have furniture removed and stored during water damage cleanup. The people from Integrity were professional, efficient, and very courteous and helpful. Jesus and Lucas, who brought back a partial load today were most helpful. The original packers were also very good.
During the chaos of this kind of home damage, it helps so much to have people who care.

We are very satisfied with the good job they performed. Thanks to Kevin, Adrian and Manuel.

Exceptional customer service!!! Bob was on time every day and explained in detail how they would be proceeding with the work required in our home. Both Bob and Ryan provided professionalism through every step of their process for getting the job completed! It was a pleasure having them in our home and doing their part in the process of making us whole again.

Very good company super professional and responsive.

I had some pretty bad water damage to my roof that was quickly and easily repaired. I wish I could rate them higher!

Super Professional and efficient and amazing customer service. Mike is extremely reasonable and obviously a pro at what he does. Recommend in every way!

Still am working with DriRite to get my insurance claim completed, plus some remodeling done. It is now in the 3rd month of getting my master bathroom shower working. Numerous issues and seriously bad communications. No scheduling whatsoever, we have had to call to find out when things will happen. Took a whole week to drywall, lay concrete and then tile my master shower and it was not done properly. Had to have several calls with project lead to come to the house and he explained this is normal or that will be fixed by another team. Why cant it be done right the first time? Shouldn't there be estimates done prior to doing the work? Why would you not fix and patch all drywall prior to tiling? I just don't comprehend how there is no common sense or anyone really inspecting the work done prior to the next team coming in and saying well so and so should have done that prior to us. My fault for accepting our insurance companies recommended contractor when I was hesitant from the day they came out and did the inspection. I would not recommend them unless you have a lot of time and patience.

The folks at Kowalski are wonderful! The guys that took care of my water damage were so professional and courteous and did an amazing job. Could not have been treated better!