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Had the unfortunate displeasure of using Go To Services.
Communication to you as a customer is terrible. Even after repeatedly asking for communication, long lengths of time went with no response just for me to reach out again. Communication within the company is also very poor. Empathy and assurance are no where to be found.
Some contractors will be sent out by GoToServices that they contract with, the work is not actually always done by them, just so you are aware when possibly planning some type of repair. Don’t always believe them when they say “we are sending out one of our best people” yet a company truck will pull up for a different business. Can be very… “snake in the grass” with wording and approach. Listen carefully.
VIDEO RECORD ALL REPAIRS AND COMMUNICATIONS WITHIN YOUR HOME. I unfortunately did not. People will say that communication never happened, items will be broken and you need to supply proof of them damaging items. Yes, some things were owned up to and taken care of but others are ignored.
Project was not completed. Left over work to be completed. Left over trash after EVERY visit. Promises to clean after repairs, that never happens.
Took a repair that should have been done within a couple weeks and have now gone 5 months with no resolution. Contractors sent out continue to damage items or other parts of the home unrelated. Company now stating that no resolution is available and they are ending communication based on actions.
If I ever have a choice to go elsewhere, it’s high on my consideration list considering my most recent experience.

I couldn’t be happier that we chose to work with Kenny at Acuity Builders. We had a big project/remodel after a flood and I never imagined my house would turn out this beautiful. The communication was hands down 5/5 stars. Kenny listened to what I wanted, never told me no and never tried to steer me in a direction that was just “so-so” just so that it would be easier for he and his team to complete in a timely fashion. We had a timeline, and it was met. His team is 100% reliable and dependable and they were all very friendly. Kenny was more than happy to fix any issues and I can’t tell you how much I appreciate that. It’s one thing to get the job done, it’s another to get it done right. I also felt that he was fair with what he charged for the work. This is a company you can trust and I’m so glad he was recommended to us. My husband told me he’d never let me remodel because he could never trust that the contractor would complete quality work. Then after we were forced to after the flood, I cringed at the thought, but the process couldn’t have been more positive. I highly recommend Acuity Builders.