Best Safety Testing in Arlington TX

Very pleasant experience with Oscar. Almost got me scheduled same day after calling them 1 hour before close. Oscar arrived next day and performed repairs quickly and efficiently while communicating to me exactly what was being done and why.

Nov19,2020Daikin solutions are outstanding but can be hard to navigate their comprehensive portfolio especially when trying to figure out which pieces to combine. The versatility of Daikin is a compelling advantage in providing the right system for any environment but it is also the challenge in educating the average consumer on which one to use if they can get them over the hurdle of their relatively low market share in the US consumer household space. You need an expert to help you through this.This company is only one of two residential dealers in the local DFW area that I could find. My first encounter was great. Timely, professional and very knowledgeable. I am a local contractor looking for a solution for my own home so I'm more hands on and techy than your avg consumer. They spent time digging into my home design and the layout challenges it presents. They provided a couple options for me which I reviewed and then researched. This is where it starts falling apart. After the initial consult and quote, it has been very hard to get answers beyond the quote. Follow-up on actions promised by the company to provide were neglected. I've called the office several times which they assured me would be addressed ASAP. A week has gone by and I've now had to move my foam install date twice. The last of which has resulted in a nearly month out scheduling. This has put my schedule in a rough state trying to beat the winter. Simply put, if it weren't for the fact that Daikin dealers are so limited and they are indeed the better of the two around, I would have moved on to another. That being said, picking the lesser of two evils is never a good situation. I'm to the point of selecting Bosch systems even though the solution is weaker. In the end, HVAC is an expensive home solution which requires maintenance and support so picking a vendor who is responsive is just as important as the right brand if not more so. In this case, I'm inclined to pick the lesser product but better vendor.I've called today and voiced my frustration. I'm hopeful, it gets the right attention for my situation and other customers to follow.I'll update accordingly. Stay tuned.Update: 10DEC2020I'm speechless and gobsmacked at how this ordeal ended. As I left off above, the office did respond and jump right on my issue. We went though several iterations of errors on quotes again and lagging responses. In fairness I certainly asked more questions and research than likely any of their previous customers. They did put in a lot of time to get my questions answered. That being said, I felt horrible but we couldn't justify spending more money for a solution that was A-typical if we couldn't get timely responses nor accurate quotes so I advised them we were going to use another vendor. Nathan took the news gracefully but obviously disappointed but I told him we would try again on my next house I'm building in late 2021. Both he and I certainly learned a lot about Daikin's other solutions like VRV and the FIT so we're the better for the experience in the end. Nathan's attitude was very professional. Conner Jones however was shockingly rude. He somehow blamed me when I clearly told him the reasons they didn't get the job. His title is Finance Manager but he told me he was the GM when I asked to speak to his manager. He literally said even if I changed my mind he wouldn't do business with me. His tone was adolescent, angry and hung up. I felt horrible we couldn't give them the job but that is now changed to relief. While I have a hard time believing Connor represents Metro's leadership attitudes. I hope this finds its way to right eye's and ears. I'd put Conner back in the field and put Nathan in charge (if indeed Connor is GM as he claims). I'll continue one more push to the owner of Metro, Paul Adams.Fortunately, I've kept every correspondence and am happy to show the long trail of quote errors and limited knowledge depth they have of other Daikin solutions should this complaint be challenged. Also filed with BBB.