Best Ongoing Maintenance in Arlington TX

At first I thought I was getting great service. The repairman was very polite and seemed knowledgeable. He told me what he thought the problem was, how he was planning on fixing it, and the cost. He told me he would wave the service fee, only charge me for the parts, and even give me some free freon for my AC unit. He said he would try to fix the problem quickly because he knew I had a dog and kids in the house. Only later did I find out that the parts he charged me 500 dollars for only added up to be about 100, if that, and the fix only lasted two days before the unit completely blew out. Granted he may not know have that would happen however trying to get the company to come back and look at my AC unit on a Saturday was like pulling teeth and they wanted to charge us a weekend emergency fee even though on their website clearly states that their business NEVER charges for weekend services. All in all I felt very taken advantage of and needless to say we will not be using this company to replace our AC unit.

Jamarcus was professional and patient. He was able to find a solution fairly quickly and was willing to work with us to make sure we found a solution we were happy with.