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I am deeply disappointed with Ben Franklin Plumbing for wasting a few hours of my time this week. Their initial plumber came to my house on April 1st, diagnosed the problem and ordered the needed parts. It was agreed I would be contacted when the parts arrived to set up a time to have them installed. This past Monday I received a text and set up an appointment for what I thought was to have the parts installed. When plumber #2 arrived, he was unaware plumber #1 had been out to our house. Once I informed him, he checked with someone and advised me the ordered parts would be in-by Friday April 8th. On Thursday April 7, I received a text and an an email asking me to confirm an appointment they scheduled for Friday the 8th between 3:30pm-6:30pm. I confirmed that appointment and waited at home during the 3 hour window. No one showed up so I called their office at 6:35pm to see what happened. The young lady at their office was apologetic but stated it looks like the ordered parts had not arrived yet. She had no explanation why an appointment had been scheduled. Fortunately I am far more patient now than I was in my younger years so I politely informed her that I would find another company and have no intention to use or recommend Ben Franklin Plumbing to anyone.