Best Major Plumbing in Arlington TX

Quincy and Xavier were prompt and got the work done quickly. They were very professional and courteous.

They only take responsibility when the work is done and if something they break they will blame it on u. So stay away from this company.

I have nothing but good things to say about this wonderful company. Both technicians that came out were friendly, knowledgeable and on time! I will be recommending and using them for all my future plumbing needs.

Hung me out to dry.

Full valve replacement on a shower.

They didn't follow instructions for flushing and debris ruined the new cartridge in a day (I took it out and found copper bits, Teflon tape, and solder in the valve but cleaning it up didn't fix the damage).

Now for hours they won't pick up the phone (during their business hours) and when I got hold of the tech he takes zero responsibility and gives me no guarantee about when I can talk to someone who will.

Meanwhile I have to turn water off to the whole house so the shower doesn't run constantly while I wait or pay an arm and a leg for another plumber to fix what they broke.

EDIT: Talked to them on Monday and the woman I talked to very flippantly says oh we're not open on Saturday, when I mention that their Google listing shows hours Saturday, she (again totally flippantly) says oh, well Google is wrong (I submitted an edit here since they apparently can't be bothered to). During further conversation, her attitude when I described the impact of their failures was unapologetic and unconcerned.

So expect that these guys probably won't, but certainly might make the kinds of mistakes a DIYer would make and if they do, will not have much concern at all about the impact those mistakes have on your life.

EDIT2: Raising to 2 stars because they did get back to me and at refunded the cartridge I had to buy, so I'm giving them some credit. Obviously it was not nearly enough to make up for the hassle they caused me by failing to do a careful job in the first place, but it's at least some representation of willingness to take responsibility.

We very much appreciate how quickly and expertly Robert completed the replacement of our hot water tank.

Called them out to check code on my tankless water heater. Flow issue with faucet in my bathroom. So I was charged $135 to replace the filter on my faucet. A part you can pickup at Lowe's for $2. The Rep came in with a smug attitude. Saying It will be $135 for my half hour of work. First you wasn't in my home for 30 minutes. So I had my wife pay him. I only called them because they installed our tankless. Another plumber came out due to a low pressure issue due to filter on our faucet. They told us what the problem was and didn't charge us $135 just replace a filter on the faucet. Safe to say Horizon Plumbing service has lost a customer....

Edit Response: OK I understand Stand that. We've called out another plumbing service for the same issue as your tech repaired. They told us what the issue was ( a filter just needed to be cleaned). They didn't charge $135 for their service fee. They just told us to clean the filter. The reason we called you out. Was you replaced our tankless water heater. We was going to go with another plumbing company until our builder told us to wait for you guys because you put the system in when the house was built. It's a lesson learned for us. In the future we will look to other plumbing companies to find the right fit for us. By the way your tech did say it will be $135 for the Hour work he did. So that's why my review mentioned that. You say it's a service fee. But lesson learned. We've been in Texas for a few years. We just need to find a plumbing company we're comfortable with.

This is the only company I would recommend for your plumbing needs. I have used this company multiple of times. Mike Salazar is speedy and efficient, and does a pristine job. He gives excellent service and shows pride in his work. If, anyone needs a reliable, family oriented, and honest company, please use Mike Salazar from Hometown Plumbing.