Best Design/Build in Fort Wayne IN

Jeff C has been my service tech for several years. Knows the furnace well and winterized it this time. Very courteous and speedy. Knows his stuff

J L MORY misrepresented their verbal service contract. In fact I never received a written service contract. When I needed service, I was charged for the service, which was told, no service charge, only for discounted parts. Really! I recommend that do business with their competitors, for example J F Miller - I am a dissatisfied customer stuck with an costly service contract ☹️

Great communication with the girl who answered phone. I thought I was having a great experience with my technician. He told me he was cleaning it or the maintained for $89. I'm not sure what he did but I paid $75 for his knowledge? And than $65 trip charge. When I said I couldn't afford more than $200 he was done and stopped working on my furnace. I'm pretty sure I paid your technician to look at my furnace. So now I get pay an additional $90 to someone to actually clean it since I thought that's what I was paying your technician for. I won't be using you again when I do replace my furnace. Josh called said he was going to make things right but never returned our calls. We won't be using them again.

Simply put ,,,, Very satisfied

Very helpful with plumbing decisions.

We woke up Christmas Eve to a very cold house as our heater was no longer working. I called a number of companies with little success. When I contacted A. Hattersley they informed me that they could work us in. It was not long before Mark arrived and determined that our furnace line was frozen. He was able to get it thawed out enough to get the heater running again. We felt bad that he had to be out in this weather to correct the problem but grateful that he was able to identify the problem. He also explained the issue with how the line was installed. We will be looking in to having the line reworked once the weather warms up so we don’t run into this issue every time the weather gets this cold. We much appreciate the quick response on a holiday weekend.