Description
Masters Heating & Cooling has been serving Fort Wayne and the surrounding areas for more than 40 years. Masters is committed to providing quality service, at an affordable cost with a great attitude. Whether you are a home or business owner, we can meet all your HVAC and plumbing needs. Call Masters today!
SERVICES
A/C system maintenance, A/C system repair, Heating system installation, Heating system maintenance, Heating system repair, HVAC system maintenance, Install AC, Repair HVAC, Ductless heating & A/C services, HVAC duct & vent installation, HVAC duct & vent repair, HVAC system repair, Install thermostat, Thermostat repair, Air Conditioning Call, Air Conditioning Refrigerant Leaks, Air Conditioning Replacement Installations, Air Conditioning Systems, Boiler Replacement, Commercial Air Conditioning, Commercial Hvac Equipment, Commercial System, Condensing Boilers, Correcting Air Conditioning, Design/Build, Effective Maintenance, Emergency Service, Forced Air Furnaces, Forced Air Heating, Forced Air Systems, Free Diagnostic, Geothermal Heating, Geothermal Hvac Systems, Heaters Radiant Heating, Heating Air Conditioning, Heating And Cooling, Heating Humidification, Home Comfort Solutions, Installing Geothermal, Maintenance Programs, Major Repairs, Mini Splits Furnaces, Natural Gas Service, New Geothermal, Ongoing Maintenance, Plumbing System, Radiant Floor Heating, Regular Maintenance, Residential Air Conditioning Replacement, Routine Maintenance, Scheduled Maintenance, Whole House Humidifiers, Faucet installation, Faucet repair, Garbage disposal installation, Garbage disposal repair, Outdoor plumbing system repair, Plumbing leak detection, Plumbing pipe repair, Sewer repair, Shower installation, Shower repair, Toilet installation, Toilet repair, Water heater installation, Water heater repair,
Reviews
Matt was very personable and explained all the checks he made on our furnace/air conditioner!
I have been a customer of Masters Heating & Cooling for YEARS! I can't say enough good things about their quality of work and the timely fashion they have given to us when we were in need.
Bryce is truly a remarkable technician! We value his work! Thanks Masters!
Masters did a great job with our Geothermal. Lots of great guidance.
Harold Morgan
a month ago
Paul did wonderful job and has a lot of experience!
Hollie Hunter
4 years ago
Customer Jeanie Bruce comments:
Monte was very efficient in fixing the furnace today he checked several things and turned
the furnace off and back on and rechecked everything after he put the new parts on to make sure it was working right.
Frank Gentile
4 years ago
Very Professional, let me know exactly what he was doing and why and what he was finding as he went through the repair process
Paul came out to look at out geothermal and he was super helpful and extremely knowledgeable about our unit. We will definitely be requesting him for future work or maintenance we may need!
Did great work but didn't clean up after themselves.
David Maloney
3 years ago
Corey was great, very thorough. explained all services, I will request him again.
Cameron recently completed our HVAC annual visit. He was thorough & very knowledgeable. He answered all of my questions and gave me tips for routine maintenance. Would recommend!
Countess LunarHope
3 years ago
He was very professional and explained each problem so we could understand the problem.
Mark Robinson
4 years ago
I have used Masters for many years and I have always found them to be fair and honest. Techs are friendly and knowledgeable and they have always responded quickly. Bryce was our most recent tech and he was great.
Arrived on time and service was quick. Did a great job as usual. Masters is my only service provider I will use.
Shelby provided us with top notch service. He was very professional, courtesy, and informative. Thank you for your help!
Jenny Van Metre
4 years ago
I appreciate the time that he took to explain my options that would be in my best interest. He also took the time and answered all my questions...thanks Bryce!
Corinna Rheinheimer
a week ago
Shelby was fantastic and very helpful.
charles laurie
3 years ago
Cory is very knowledgeable and thorough in his job.
Brenda Gensic
3 months ago
Paul was very professional, explained what he was doing and how to properly clean my filters.
Dakota Leggins
a year ago
PAUL M Cornez
4 years ago
Alisha Huffman
5 years ago
Technician Jeff was very professional and fixed the problem perfectly on the first try. Great job Jeff and Masters!
Nathan & Nicole Stoner
2 weeks ago
We had some trouble with our A/C and Masters was able to come out the next day. Our guy, Paul, was extremely kind, professional, and informative. We would highly recommend Master's for any HVAC needs!
Diana Hartman
3 years ago
Cory came today to service our furnace. He was very polite and friendly which is important when you are dealing with the public. He was thorough and told me about the mechanical condition of my furnace.
Prompt service and technician found and fixed our burned out capacitor problem in a very efficient manner. He was courteous and helpful.
have had very good interactions with this company. they installed a new unit in 2016. have had them out 3 times with issues, have always resolved them in a timely manner this last one corey did a very good job finding a difficult problem. he didn't give up until it was resolved .
Technician Paul was very professional and polite. Fast quality service would recommend to family and freinds.
Technician was on time; very polite; and work completed efficiently and professionally.
Corey was very polite & friendly.He Did a good job & he was good with my dogs. He is welcome to return any time.
Our air stopped yesterday so we called this morning and they showed up around 11 am. Charlie got it fixed right away and now we are cooled off again. Thank you Masters.
Gabriel came out to inspect our air conditioner as apart of the maintenance plan. He spent the time educating me on some general maintenance and went over some best practices. He didn’t have to do any of this but it was clear that he has his clients best interests in mind. Count yourself lucky if this guys shows up when you call, you’re about to be very well taken care of.
Rebecca Goble
3 years ago
Shelby and Paul are the best. Had an urgent issue and they showed up within hours and took care of it quickly and professionally!!
Gloria Currie
3 years ago
The technician was very nice and courteous.. tried several avenues to get my problem fixed
Masters installed an entire geothermal system at our new build, and handled every detail from start to finish with impeccable attention to detail. Our minimal knowledge of geothermal had us initially excited but we had tons of questions. One call from John at Masters completely put us at ease. He answered every question, and expertly guided us through the process. We now understand that improper installation of these systems is the main cause for problems, so having the best pros in the industry at Masters became everything to us. We feel lucky to have such an important system of our home installed by the guys that know how to do it right. This is who Mike Holmes would recommend hands down. Go with Masters. And John is your guy. Thanks Masters!
Morgan Ferguson
2 years ago
I was able to get serviced on a Saturday. Bryce was on time, friendly and repaired the issue quickly. He provided excellent advice and information around the current state of the furnace and what to look for when replacing the unit in the future. This is the second time I’ve used Master’s and will continue to trust them for my needs.
Technician was amazing and extremely professional!!
Paulette Tucker
4 years ago
Monte does a great job servicing my furnace and air - always done right the first time.
Tonya Resac
10 months ago
Jeff Scott and his partner were exceptional!! He went above and beyond answering my questions and setting me up with the best options for using my furnace this winter. He is very personable and expertly knowledgeable with HVAC! I would would highly recommend!
Robert Cullum
3 years ago
Katrina Rhodes
2 years ago
We had a great experience. Called this afternoon and they answered the phone on the first ring and were able to send someone within 4 hours to our home that felt like 100 degrees! Then when the tech was on his way we got a text message with his picture and a brief bio. He also called to apologize that it was near the end of the time window ( but it was in the window) . Then the whole time he was very friendly and professional and got the job done and our home is cooling again. He went above and beyond too by taking some extra small steps above what we hired him to do.Thanks Levi!
Mike was professional and made room in his schedule to come out and fix a problem with my furnace. He found out it was a smaller repair than initially thought and we were charged a fair price. I have used Masters before and never had a problem with their service.
Corey arrived within the specified timeframe, was extremely polite, and immediately began work. He kept me advised as to his progress and was extremely neat leaving no visible sign that he was even there. I appreciated the job he performed and would happy to have him service my Trane AC/heating unit in the future.
Jeff Stecklare
a year ago
Very honest and knowledgeable. Looking forward to having them help repair or replace my ductless system.
Joe Dingeldein
13 hours ago
Shelby, great job and quick,thanks
thomas acheson
4 years ago
Originally when I called the receptionist said it would be about 3-4 weeks before they could come but, she said that she would have the local technician call to confirm. Not 10 minutes later the technician called and, said he had an opening next week. Not only was he there when he said he would be but, he was early!!! My furnace is a dinosaur and, though he was going to try and, sell me a new one. He didn't!!! Chris did a tune up and, made a few suggestions on what needed to be done down the road. That was it!!! He did a really great job!!!! Thanks a lot!!!
Brian Haines
10 months ago
Lavonda Sueljune. suel gogoollSuel
2 years ago
A great experience with Masters heating & cooling. My technician Victor Ward was very pleasant and respectful to me and my home. I like how he took the time to show and explain my issues with my ac and the different options he showed me in order to be able to rectify the situation. I felt that he was a very honest person. I really don't have any other experience to guage the affordability by but once again he gave me options and let me pick what was affordable for me. Will continue to use them from here on out.
We just chose Master’s to replace our 29 year old furnace and air conditioning. The pricing was good and the install was fantastic. You can’t go wrong with Master’s
Barbara Howard
4 years ago
Monte worked quickly & efficiently to meet my timeline issue. He was also very upbeat & friendly and I enjoyed chatting with him as he worked. He is an asset to Masters & represents your company well.
I am very well satisfied with the service Master's provided to me. They were as prompt as they could be after having to order the part and they honored the fact I'm a platinum service contract member. The only complaint would be the cold cigarette butt my wife cleaned up in the driveway.
Tracy Stanley
4 months ago
We have been with Master's a very long time and still a satisfied customer. They definitely stand behind their motto Masters gets there faster! We love our technician Jacob. He's very respectful, courteous, and highly recommended.
Loretta Kidder
4 years ago
Kimberly Oliver
a year ago
Debbie Frantz
a month ago
Shelby was very friendly and helpful and knowledgeable. Glad he was able to help me.
Brandyn Murray
4 years ago
Tech was on time. Very knowledgeable. Right off the bat he knew what was wrong. Answered all my questions professionally and was friendly
Larry Goshorn
3 years ago
nawob powell
8 months ago
long story short, furnace stop running, call out Masters repair guy he check for Carbon and told me I needed a new Heat Exchanger. $1100.00. he told me they would have the salesman call me to negotiate on a new furnace $3000-$5000, or just replace the old H.E. 5days go by never heard from them. like I stated long story short my issue wasn't the H.E. it was a $12 dollar blower motor capacitor, it stop holding the charge to spin up the blower motor. So What did I not like about this business? well seem to me their whole end game was to sell me a brand new furnace vs repairing a simple issue, And My house had no heat for 5days waiting on a return call from them. I just hope the trainee that was with him don't pick up these traits
Paul Wakeland
6 years ago
Rebecca Farmer
2 months ago
Great service! Cameron was very helpful. I usually don’t write reviews for services like this, because I’m not especially mechanically inclined. However, Cameron explained everything that he was doing and answered all my questions, as well as giving me tips for future maintenance and ideas on how to make my system run more efficiently. I always appreciate when someone takes the time to lay out the specifics of the repair they are completing, and he definitely put my mind at ease. He was friendly and efficient, and helped clean up after the job. During the first diagnostic visit, Jacob was also very polite and helpful and Taylor went out of her way to ask the techs questions while setting up my appointment prior to the visit so that I could understand what was going on. I’ll definitely be calling Masters in the future for all my HVAC needs. Thanks!
Thomas Bohemian
4 years ago
We have used Masters for our HVAC systems since purchasing a house in 2018. We have won a furnace from Masters and purchased a new AC unit from Masters since that time. We just had our yearly furnace check up done by Gabe Hess, and we continue to be extremely satisfied with the service. We appreciate that we get a call 20minutes before they arrive so that we can put our dogs away without scrambling to do so after a knock at the door. Gabe was honest with me when he saw something he was unsure of regarding one of the sensors in the furnace. He was able to get guidance from his boss very quickly, and was able to provide me with a quote for the cost of the repair if it is required in the near future. We have been recommending Masters to everyone in the area since our first furnace check up in 2018 and will continue to do so!
Theresa Haneline
2 years ago
I own a duplex in Columbia City. One side was having trouble with their furnace. Called and was told since I was a property owner not in their club they would not come provide service. The girl on the phone did not bother to give me information about joining their club for property owners. I'm thinking how do you join something if you have never needed the service? Oh well, too bad for them. I'm sure there is a business out there that would be glad to have my business. I own and manage 25 rentals thus far.
After arriving home from our vacation in Aug this summer only to find our A/C was not working we called Masters that morning & a few days later we had a new HVAC system installed in one day. With todays Busy schedules & shortages of materials, This was Amazing. I believe it was Joe & Ben that arrived at 8:30 am on a Friday & was done & they were leaving at 3pm the same day with COLD air once again cooling our Home. They Were Both Awesome.
Today, a few weeks later after the install, Skip came out to double checked the system & tweaked a couple things to be sure the system was able to run as efficient as possible.
Thank You Masters for your Talent, Professionalism & Timely Service in getting our New system in & Running for our Family.
Colleen Grabner
a year ago
Jacob was punctual, polite and professional. He took the time to ask how things were going and to listen to my concerns. He made some adjustments to my unit to help get better cooling through the whole house.
I have always been very please with the technicians from Masters.
Shelby was very helpful and able to solve my problem. Thanks Masters
Charles Foupht
3 years ago
Bryce was professional, explained what he was doing and why.
Friendly and courteous, know we will enjoy working with him.
12/12/19 Had a problem Bryce explained either he or Corey would come.
Corey responded very timely. Found the problem and corrected. He was courteous and did a excellent job explaining the problem. Masters has alway gave us excellent service
Christine Herby
7 months ago
Have used for years. Tech. was very helpful and right on time. Got furnace working in no time
Merle Whetstone
4 years ago
Very professional, called before arrival, kept us informed of all parts and functions tested. Very good job and would highly recommend.
Grant Suchotzky
5 months ago
We had some resonance noise coming from the duct work intermittently. Masters come in, diagnosed and repaired it in less than an hour. Noise is gone. Good work!
Erika English
a month ago
Shelby and Paul was very knowledgeable in The service and very pleasant and trustworthy
Caleb and Shelby did a great job working at my place of employment. Both were courteous and knowledgeable to work on our a/c unit. I would definitely recommend Masters to friends & family!
Our technician, Nate, went above and beyond today in servicing our unit at a home we are looking to purchase in Fort Wayne. He was extremely professional, knowledgeable, and displayed the best customer service I think we’ve ever had. He treated the home like it was his, and gave us genuine, honest feedback on every faucet of the system. He took the time to coordinate with me via phone (including sending pictures and links to sites to help research) and explained everything he did. Nate is a wonderful representative and advocate for Masters, and I hope he gets recognized for his amazing service today for us! This is only one example of what makes Fort Wayne the best choice for our future home! Highly recommend!
Gloria Demayo
4 years ago
ronald shaffer
3 years ago
Have always been there for any emergency we have had.
michael fetters
a month ago
Shelby did a very good job fixed the issue I had at a timely manner.
Richard Giardina
4 years ago
On time, efficient, effective service
Beth Williams
2 years ago
My initial rating of 3 stars was not fair. I had a new HVAC system installed - The techs that came out were very polite and professional. After they were finished and left, we noticed that the new AC unit was damaged. I called the next morning and spoke to the supervisor about the issue. He was very understanding and also noticed the damage. Later that day the techs came back out and replaced the unit. I was a little irritated this happened, but the promptness of correcting the issue made up for my irritation. I would recommend Masters Heating & Cooling.
Bryce was very professional and polite but, he told me he would totally disassemble my AC unit for my annual tune up as a comfort plan member. As I watched him, he brought no mechanicle tools, just his testing tools and a hose to clean my unit. All he checked in my basement was the filter, (which I do regularly). I'm just a little skeptical that we really got a complete service on my unit. The operations that he performed were not what I have seen in the past. He did check the temps on the outlet and return vents.
Darian Stein
10 months ago
The receptionist was useless. Couldn't schedule any kind of an appointment. Many of us actually have jobs, need some sort of a window, not just when they get to it. After a 1 star review the company did reach out and try to rectify the situation, for that reason I've changed my stars rating to 3. I ended up using a different company for this repair, but I have used Master's in the past with good results.
Our tech James was extremely courteous, knowledgeable and professional in every way. He answered all our questions and explained potential future system upgrades. I’ve requested that he perform our future scheduled maintenance. He represents Masters very well and we couldn’t be happier with his visit! He “gets it”! 👍
Michael Herber
2 years ago
Arin was very polite and truly professional. He put the protectors on his shoes before he came in the house and explained what he had done. He also showed me how to clear any clogs in the drain line in our Geothermal unit. Although this was just a regular “check up” on the unit, he told me that the unit was working better than spec. It is nice to have things explained at my level. Also it is nice to see young techs getting into get into this field.
Lilliana Caro
4 years ago
Monte has been our service tech for past few years. Twice per year on our maintenance contract. He's always punctual and polite. He provides good service on our equipment, explains any needs we may have in a courteous fashion and make recommendations based on our needs. Definitely a gold star representative of Masters Heating & Cooling.
Masters Heating and Cooling technicians have been great. Most recently, Dennis has gone above and beyond to make my recent install of a new HVAC system with Masters Heating and Cooling a great experience. I would recommend this company to anyone looking for service or installation of a new system. I have had other technicians out for routine service from Masters and all have helped with any questions or concerns that I have had. The staff in the office have been very pleasant to talk to and have made scheduling easy.
Alan Schroeder
10 months ago
Caleb was very knowledgeable and able to answer all of our questions and get us help in looking into a humidifier. He went above and beyond what he was here for . Master's is lucky to have someone like him as a employee.
Shelby did a great job explaining how he checked our AC unit!
Paddlefoot Hoffman
4 years ago
Excellent service!!!
Linda Wierschke
4 years ago
Monte is a very pleasant young man. Turned the gas on so I have heat.
He’s going cold turkey to give up the cancer sticks. He threw his cigs in my trash.
So I hope he’s able to get it done. Good luck Monte.
Deborah Brown
4 years ago
Bethany Keller
2 years ago
Gregg Fritze
4 months ago
Carol Johnson
12 hours ago
Shelby very friendly and knowledgeable
Melisa Martin
3 years ago
I've had Nathan on a couple of occasions. For routine maintenance and for issues on a weekend. He does an excellent job! He gives his honest opinion and does the job as if he's working on his own home. Thank you!
Service tech was very knowledgable and professional
Corey's an awesome tech. Friendly and professional, and always willing to take the time to answer any and all questions you might have.
Linda Stearns
3 months ago
Paul was our tech he was very good at what he did and went the extra mile to find out what our problem was. I will call master's again.
Kurt Jeffers
5 months ago
I have a newer Geothermal Furnace that was installed by a different company. I noticed it was not running right and my old company was no longer was willing to come out and look at it. I called masters who quickly sent out a tech and was able to get it running better than before and was able to fix the things the other company could not figure out or wanted to do. Thank you. Technician Caleb came out and did a great job. Thanks again, everything is working wonderfully now.
Chuck Brewster
a week ago
We are very pleased with this company. Been a customer of Masters Heating and Cooling for years. We had Caleb Buck service our system and he is awesome
Connie Lawrence
4 years ago
Arin Did a great job as he always has done. He arrived on time and called before to let us know he was coming. He had to work in the rain cleaning out the outdoor compressor unit from all the leaves that had gather during the fall & winter and work in the hot attic to get the drain to the blower ready to go. He had a great trainer think his name was Charles. Corvette Connie
Caleb did an excellent job of servicing our A/C. He
was punctual and professional. He explained the work that he performed and completed cleaned our A/C unit. We appreciate the great service!
We had issues with our newly installed heat pump and they did what it took to make it right. Top notch.
Jeffrey Willis
2 years ago
The tech was extremely professional and courteous. I would use this company again.
Our technician; Dustin Casteel, arrived 10 minutes early, was very pleasant to talk to and did the work in good time. I am very pleased with him and the work he did.
When the AC stopped working on a hot day other places weren't going to be able to get to us for a week, but Masters gave a next day appointment. The repairman was professional and thorough and our unit was working again within the hour.
Michael Heastan
4 years ago
Cory was very helpful
Technician, Corey, arrived on time and proceeded to address the issue right away. He walked through the problems with our unit and gave suggestions to get it either repaired or replaced. He answered all our questions and provided great customer service. I would recommend this company for service.
Arin was in our home for furnace tune-up. He was punctual and professional. Answered all my questions and gave great suggestions. His work is thorough. Highly recommended!!
Gladys Campbell
a month ago
Hi Masters, Shelby was very professional and did a great job with the diagnostics and repairs on my AC unit.
Matt Cooper
10 months ago
Jonah was very thorough and provided an awesome experience.
Kent Carpenter
8 months ago
I only use one man Mike Thomas he's always been good and would not use anyone else this will be the last time I respond to any of these surveys
Timothy Graham
2 years ago
John M. was courteous and respectful, and he wore his mask without us even asking, which we thought was just a head above the rest. He answered our questions, got the filters we needed, and scheduled us for the spring. We hope he's assigned to us then as well!
Leanne Crowder
7 months ago
Halo UV light installed in the geothermal.
James Christopher
5 years ago
Overcharge customers and treat employees like garbage
The guys were fast,polite and knowledgeable.
2worshipHimonly
3 years ago
Service technician was very friendly and professional A+++
Very friendly, knowledgeable technicians.
Kris Hettle
11 months ago
They came out to do an HVAC tune-up. Received a text 20min before they arrived. Very knowledgeable about the system and thermostat. Educated me on a few things. Professional and would use them again.
TERRIBLE SERVICE!! We called for a diagnostic because our furnace was making a ticking noise. They originally said that it was just a loose pin. By the time he left he said he “accidentally made it worse” and that it would need to be replaced entirely. They said not to run the heater at all until it’s fixed and refused to give any sort of discount for their mess up.
Came back from a weekend away to a boiling hot house. Masters H&C arrived the same day I called and the technician had me up and running in under an hour. 10/10
Christina Fiet-Ihnen
a year ago
Paul came to do some repairs. He gave us some good pointers how to keep our furnace running good.
Bryce is very thorough in inspecting a boiler. I think he will do well as he gains experience to do greater things. Bryce should be considered an asset to Masters Heating and Cooling. Thanks for the help Bryce.
I would never recommend this company again. I hired them to install a new furnace and ac unit and it went well. I recently hired them to repair that same furnace and they left me hanging with no heat. Lied about coming back to fix it then refused to explain why they never came back. Had to wait 3 more days without heat until another company took care of me. Avoid using this company at all costs. I use to think they were good, not ever again
Michael Hatcher
3 years ago
very personable and considerate. he did a great job
Dennis was very professional and thorough. I appreciated him walking me through and explaining everything. He also spent the time to talk me through and problem solve some other issues that I will be getting a quote for. I felt the capacitor price was high, but would gladly use then again with more research on pricing/ quotes.
Blake was thorough and friendly. Explained what he was doing and offered no pressure suggestions where appropriate. Great service.
I have been a Masters Heating & Cooling customer for over 7 years and two homes. Both Miles and Monte have been the best. I will always ask for them. They are professional and go the extra mile to make sure that my furnace and AC are functioning properly.
Glenda Bebout
3 years ago
We felt Arin was very through and stay right at the job till done and then explained all he did to me and we were very satisfied
Good service. Very pleasant gentleman. Explained everything very well.
Wendy Vanderpool
a year ago
Professional, knowledgeable with good prices. Fixed the problem without trying to sell me unnecessary items.
Monty B with Masters Heating&Cooling continues to show excellent customer service and also impresses me with his work ethic and knowledge. It’s a pleasure working with Monty.
Monica Gustin
2 weeks ago
Shelby was our technician, very efficient and knowledgteceable.
Super Impressed! Monte did a fantastic job! Monte's confidence in his work is only overshadowed by his meticulous attention to detail. He allowed me to watch and clearly explained everything he was doing. From this date forward, Monte will be requested for all my scheduled heating and cooling services.
Calvin Mengerink
a year ago
Been using Masters for years and never regretted. New a/c installed and crew friendly and very professional. Good company. Fair prices, timely service.
We had called them for an emergency no heat. Even when its -4 degrees out. They have no respect to help those who are in need of repairs needed done to the gas heater. Come to finding out that they canceled me off . WOW thank you for refusing to coming out and to not even bother Fixing it and for your concerns for those who really needed the help during emergency crisis. I will never use their business ever again!!!!
richard furniss
3 years ago
john kennedy
2 months ago
Very pleased, I had 3 quotes, $4000 cheaper and better quality and efficiency.
Adam Swinehart
4 years ago
Our air conditioner quit working on the hottest and most humid night last week. I called Master's at 8 am on Friday morning, fully expecting to wait days for service. Was so surprised they could look at it that afternoon. Tech Shelby called at 10 am to tell me he was on his way. He was very respectful and patient explaining everything to us. Repairs were completed in less than an hour and we had air again. Thank you for a great experience, Shelby!
Jeff was awesome. He came out after hours and got here within an hour. He was super quick identifying and fixing the problem. He took the time to explain everything to us. He also showed us other things we can do to make our furnace function better and things to look for if we have another issue.
He had the part in his truck*. The repair itself took about half an hour. I called their service at 7:45 pm and my furnace was fixed by 9:00 pm! Pretty cool.
The after hours price seemed on the high side, but I’m not sure what the going rate is in the area. Regardless, the cost was definitely worth it. Our dogs are very happy to be nice and warm again.
Masters will definitely be our go-to place.
Thanks, Jeff!
*The part had a 1 year warranty.
James Maxey
11 months ago
You guys are awesome! Don't change a thing!
Jess S (Jess Mann)
4 years ago
On time quick and knowledgeable . Very professional
Jennifer Spencer
6 years ago
Paul Wakeland was our service tech and he was AMAZING! I would recommend him and your company to anyone who asks. Not only was he fast and efficient, he was beyond polite. Paul also took the time to make sure I understood what he was doing. The last company who had to come out as an emergency one night walked in did 2 things made me pay and sign then walked out and 2 days later we needed more help. So greatful for your service. At most places customer service is gone not with Masters Heating and cooling.
Had a problem with our AC unit and they were able to come out and repair it promptly. They were entirely professional and courteous. I would hire them again in a heartbeat, and will definitely use them again when it's time for our yearly maintenance.
cash mccardwell
4 years ago
Bryce seemed very knowledgeably and professional. Masters is a very good company to work with.
Cliff Cornewell
4 years ago
Customer service was outstanding and our service technician answered some important questions regarding service, Thank you so much Bryce it was very helpful !
Outstanding service man. Answered all of my questions and concerns. Was very congenial and helpful. Well done!
AC went out during the hottest days in late July. I had another company in to do quotes since they had a 24 hour call line and the AC went out after hours. Turned out their call line really just took the call, and scheduled repair for the next day. The guy who came to do the work could not quote a new system (what I really needed), and just took measurements. They were professional and I got a quote a few days later. David at Masters came out and actually was about to show up while the first company was still on the job, I let him know so he waited down the street (oops!) David gave me a quote right away, including a couple options and worked with me until I had just what I wanted so I signed up to get the work done. Of course, Masters had the units already on-hand, the only issue was they had work lined up ahead of me and if I recall right my install was a week or so out (better than I got from the other folks, but when it's near 100°F out it still was not soon enough for me.) I called & talked to Donna and she said she'd see what Masters could do. As it turned out they were able to shift a couple guys from a bigger install to do mine the next day without losing time on the other project. Duane showed up and had the install wrapped up by about noon that next day. I do not recommend service providers to people generally speaking, but I make an exception for Masters. Top notch people, top notch work.
Always friendly and efficient!
Wish I could give a zero. We waited over 10 minutes to even get greeted (which we didn't, so we left). It was dirty, signs were broken, floor was sticky, overall. glad we dis not stay to get food poisoning!
Logan Matthews
10 months ago
Stacia Kennedy
2 months ago
Great service from Paul and Shelby!!
Jennifer LaRue
6 days ago
We had our routine maintenance appointment on our furnace this afternoon. Shelby was our technician and would recommend him to anyone. He was professional and courteous. He took his time and we did not feel he rushed through. Thank you so much!
Cory was there within 1 hour of my call and fixed my issue quickly.
Rebecca Dawson
3 years ago
He was through, and wore a mask the whole time. He was pleasant and informative 👍.
Great job! On time, friendly, put everything back in order.
heidi cornhill
3 years ago
Master's responded quickly when our air conditioner wasn't working! Corey was friendly and very knowledgeable!
Dawn Barkey-Rathgaber
4 years ago
Corey did a great job-- very professional!
Paul was my technician. He was very thorough in troubleshooting my problem. Unfortunately, my unit did not act up while he was here. He left instructions on what to do if it does it again.
Shirley Smith
6 years ago
Great service as always...Paul Wakeland was very professional but engaging..He explained all yhat he was doing and went about his business..but yet had time for friendly conversation..
Dennis & Darrell did a great job at my house. They completed a cooling cleaning and I can't wait to see them next fall.
Rebecca Quaintance
3 years ago
I love Masters!! They are always so professional and friendly! They do great quality work and a reasonable price. Highly recommend them for your heating and cooling needs!
Zach Losacker
a month ago
We were having issues with our HVAC not producing cool air to cool our entire house. It was getting hotter despite our AC running. We called in for an Emergency Service and Cory Sharkey was able to rush out and diagnose and fix the issues on the spot! Got us back up and running within a couple hours! Knowledgeable, efficient, and professional!
Corey was courteous and knowledgeable. He quickly found our problem and explained the needed repair. I appreciate the quick response of Masters Heating employees to my request for service. Satisfied customer.
Masters installed our new HVAC system Feb '21 and just performed the annual maintenance checkup. They also serviced our old system for the last 8 yrs. Everyone from Donna who answers our calls and schedules our service to the guys like Dave, Dennis, Levi, Blake, et al, who are just great people as well as very professional and knowledgeable in the industry, gives one a secure feeling of trust and confidence in this Company.
Tracey Quakenbush
5 months ago
Zachary Faulkner
4 years ago
Kasaundra Likens
4 years ago
Masters is always prompt to meet our needs the same day we call in, if at all possible. Our technitite, Monte, goes above and beyond to make sure that he explains what he is doing in both technical and laymans terms. I love having the option to request Monte for all of our service needs. Thanks, Masters and thank you, Monte!!
Jason Thomas
5 months ago
Need a new water heater. Call center couldn't provide even a range of prices, and wants to charge me $125 to just come to the house and assess whats wrong. Imagine paying $125, and then they show up and say, yeah that will be about $5000. I'd be out $125. The fact that they can't even provide a range like 1200-2000 or something like that is madnesss.
Routine annul inspection. The unit was operational until their work completed and nonfunctional when they left. Sent email and no response.
They broke electrical connection removing defective capacitor and wanted $536 to repair it (no joke?) I told them a capacitor was $9.00 on Amazon and new 6 wire $.41 at Home Depot. He left after trying to extort and I had capacitor next day and fifteen minutes later I was back in business. To say the least they have performed their last work for me.
Christina Sinn
4 years ago
They came out today to see what was wrong with our unit. He was great! Fixed our situation quickly. Was very nice, even wore booties over his boots after he went back outside. Very knowledgeable and quick! Answered all of my questions since I have never had a heating system (last home had baseboard heaters). Would recommend them highly!
On time service, phone alert prior to arrival, polite and friendly service tech. When finished we had the service explained and were thanked for our trust in Masters.
Kathryn Doepker
3 years ago
Tech showed up on time and was very professional. He walked us through what was wrong and gave us PM tips to help keep our GEO running properly. It's nice to have someone take the time to teach as well as fix.
Very please with Aron. He was knowledgeable and very professional.
Very professional, great value on time and very very helpful,just an edit to my review ,the original service ( quote) went very well and I was pleased ,and we set a date for the service, I had to take a day off of work for the service to be done,but when no one showed up ,I called them and they told me the service technician who wrote the quote and scheduled the service failed to turn any of it in,resulting in me wasting a day off of work and them losing the job,I am not a happy camper
Teresita C Garrido
4 years ago
Will Bontrager
8 months ago
Initial meeting and evaluation was great. Tech was very knowledgeable and helpful. He was definately looking out for our best interest and wasn't trying to push unnecessary services or products.
Steve Klepper
3 years ago
My experience was at our cottage living 2 hours away, but scheduling remotely was easily made and they accommodated my requests around my timing at the lake. The technician was very thorough answering my question, but also proving me with a clear resolution to my problem.
George McCracken
4 years ago
Technician was very efficient, courteous and knowledgeable.
Comprehensive report of my furnace and explanation of it's condition.
Tiffany Duncan
2 years ago
Very professional, awaiting a quote. I'm sure we will end up using Master's
William Ciuzenski
11 months ago
Called for job interview and was told someone would call Monday, today is Thursday, no call back. Idk
Roman Machmut
4 years ago
Service Tech, John, was excellent, a credit to Masters for having such an employee
Steven Mendenhall
3 years ago
Very knowledgeable and Friendly. Super fast service
Jeremy Gerardot
a year ago
Very unhappy with our decision to use Masters. We replaced our HVAC through them. Every year without fail we have to spend hundreds of $$ to have it repaired. One would think a new HVAC would not need major repairs for a few years after install. This has been a bad experience.
Matt was the technician that came to my home for our yearly maintenance check on our air conditioner. Matt was very helpful in answering my questions and helping me to understand exactly how the air conditioner works to cool my home efficiently. He was very thorough. Thank you!
Caleb came out today because of geothermal issues and he did a great job! Fast, efficient, friendly and he took time to explain everything.
Dillon Kline
3 months ago
Paul did such a great job was very friendly and even walked me through what was wrong I was very please
Very pleased with the prompt timing and repair work.
Charles Frohnapfel
3 years ago
Bryce arrived early and did a great job servicing our furnace. He was very courteous and explained everything to me.
Cassandra Forsyte
3 years ago
Masters Heating and Cooling service is stellar. And their technician, named Aaron, was quick, efficient and expert at what he did to service our equipment successfully.
Douglas Howard
2 years ago
Jeffery S. was awesome. He has been out several times over the couple years I have been using Masters Heating and Cooling. Very professional and extremely knowledgeable with the systems. He always took time to answer my questions when I asked. This guy rocks! Everyone should be using Masters Heating and Cooling for all their maintenance needs.
Daisy Harnish
4 years ago
Cory was very professional. He did a nice job a was very informative!
Masters is hands down the best at what they do. Look no further you can't go wrong with this company!!!
Thank you John you rock!
While I don’t want to change the 5 star rating since the new furnace, a/c and water heater, installation and service have been very good, I do want to note my dissatisfaction that service tech yesterday, Jeffrey S., was about to walk into my home unmasked until I asked if he were fully vaccinated. I remain amazed that so many in Indiana remain unvaccinated and so willing to expose the rest of us to this disease that has already killed almost 16,000 people in our mid size state.
John and Rick with Masters Heating & Cooling provided service to today. They were very competent, articulate and timely. This maintenance service gives me comfort that my heating and air-conditioning equipment is working, keeping us comfortable and safe. Well done.
I've had them out twice for inspection and maintenance of our heating/air system and they've done excellent work each time. Great communication, on time, polite, and eager to answer our questions.
Cassundra Bartlett
2 months ago
Paul was super friendly and great to work with. He broke everything down for me to make sure I understood everything.
Sue Lichtle
10 months ago
Great experience as always. Matt was excellent in his work and answered my questions with expertise and efficiency. He has a great personality and very respectful of myself and my home. Top notch service
Jason Hartman
3 years ago
Arin did a great job, showing me exactly what was wrong as he was addressing issues, and had my furnace running again in about 30 minutes.
Jerry Eldridge
3 years ago
Terrell Hawkins
a year ago
I have so many words, and all of them good. My AC died last summer , and it was due for replacement . I went through 8 different companies for estimates, and masters really shined . The salesmen was prompt, courteous and professionall, took the time to answer my questions and give in depth explanations for my questions , he was very knowledgeable about not just the products they offered but applicable rebates through the state as well. It was a genuinely great experience working with him . The pricing was very fair and competitive as well. I called after the initial contact with questions , and he returned my call withing 20 minutes . That's some awesome customer service !!! I went ahead and scheduled the install for my new AC system , and the technician and his crew were prompt as could be. They went right to work , and knocked out my install. They even checked over my furnace for me while they were in it !!! They left zero mess!! I couldn't even tell they had been there !! Aside from the shiny new AC of course. There was even a plastic wrapper left from their work.
To make it even better, my thermostat tanked 5 days after install , so I gave them a call and they are hooking me up with a new thermostat, installed, in two days. That's awesome customer service that cannot be beat. As a homeowner , I dread dealing with service companies, but Masters made it as painless as possible. From the office staff to the service men, they have some great people and Do great work. 10/10 recommend, and they will be my go-to from here on out .
Suddenly had an issue with my AC not working properly during the hottest week of the year so far. The tech that came out, Caleb, was knowledgeable and easily explained the issue to me. Response on the repair was also quick once the part was in. I would definitely recommend this service if needed
Monya LaFollette
4 years ago
Monte is always a pleasure to have come service our household heating and cooling needs. He always asks how family is doing and very friendly to our family pets. If you are looking for a company you depend on and their employees are top notch especially Monte
Michelle Zoske
11 months ago
The previous owners of our home had used Masters so we decided to give them a try. Very pleased with everyone--from the gal who scheduled our first visit, to the tech who came today, to the guy who scheduled our spring A/C check for next year.
Chris Sheaffer
4 years ago
Very expensive
Laverne Lafrentz
4 years ago
Monta was professoonal, friendly and completed the service we needed.
Steve Steimel
11 months ago
Mike was very professional and took the time to explain what he did during our check up.
William Hoppus
4 weeks ago
Shelby was very personable and knowledgeable.
As a former customer of theirs for nearly ten years, I had a generally good experience with them, however upon my latest attempt to schedule a regular maintenance check-up appointment with them, they told me that they couldn't get to me until January of next year (four months from now). I won't wait that long and I am now searching for a replacement HVAC contractor to meet my needs. If they are that under staffed then the odds are that if I have a heating or cooling failure that I'll be waiting for a long time before someone from Masters will show up to fix the problem.
Carolyn Mellinger
4 years ago
Everything was done in a timely matter and we were very satisfied with Master's service man. Would highly recommend Masters Heating & Cooling to anyone who is looking for professional service. Our serviceman explained to us the job that needed done and replacement parts. He was very courteous. Thank you again for your service.
Albert Alspaugh
4 years ago
chris was very professional good job helped help with a couple of adjustments I requested
Friendly and professional service, as always!
bill kenney
11 months ago
Corey was on time and got us taken care of quick.
Service was detailed and on time. Bryce was extremely professional and efficient with the service requested. He had a thorough understanding of all options and communicated in detail. Would recommend to others. Excellent representative of the company. Job well done.
Rebecca Dennis
3 years ago
Paul did an excellent job! He was very nice, took the time to explain our system and tips on how to even make it more efficient. He was very friendly!
Would definitely recommend Masters
Matt was professional and knowledgeable in all aspects of our service call. Thanks
They located a part that seems that know one could find. then fixed the problem.
Irma Ferguson
3 years ago
Corey did a great job answering our questions. Very courteous
Two weeks ago a service person came out to do routine maintenance on our geothermal unit. He thought there was a problem with one of the pumps on the unit and a work order was put in to replace the unit. Today a different technician came out to replace it and I asked if he could please Verify that it was not working. The technician determined that there was nothing wrong with the pump. I am very grateful for his honesty as he could’ve easily said it was broken and replaced it and then charged me with the labor fee. It’s nice to know there still honest companies out there. Thank you
Michael Allen Bodenhorn
a year ago
Grant Suchotzky
a year ago
Great Experience! Bryce was very courteous and answer all my questions. He is an excellent employee. Hope to see him again for my AC in the spring/summer. Thanks!
Hi Shelby came out for my ac not working, he found out what was wrong and fixed it right away! He was very polite and respectful. Thank you again shelby
Myles was very timely and professional during his Comfort Plan service visit. He made sure to explain what he was doing in the various steps of my heat pump checkup, plus wore booties when entering my home to avoid any footprints. Thanks, Myles!
Keith Lavandar
3 months ago
Masters have been servicing our hvac for years. They always arrive on time and have always repaired or performed maintenance on our system to our satisfaction. I would highly recommend them.
Had masters out 4 time in 1 yr for problems with system not heating or cooling all 4 technicians replaced thermostat 2times replaced defrost board condenser motor and it was just a broken orange wire in thermostat wiring it was miss diagnosed 4 times after 1900 dollar in repairs technicians was complaining because I was hovering over him during repairs I feel the first technician Mike misdiagnosed the original problem due to improper trouble shooting all 4 technicians who came out was always in a hurry and complaining about how many calls they had tech Dennis didn't like anyone watching him work he charged 193 dollars to flip 2 wires which was spares in thermostat wiring didnt last 24 hours and conveniently the condenser fan motor went bad another 900dollars for a 200 dollar motor and tech blake wanted to do is make excuses on his other techs very disappointing during the year of problems I had a service contract and never found problems according to techs I questioned tech blake on a 69 dollar full evaluation of system check that just a code they use so they never did any full evaluation last 3 tech never even hooked up thier gages for no reading what so ever I feel due to misdiagnosed problems caused damage to my condenser unit I believe I should be refunded my money due to all the misdiagnosed issues thanks masters u prove again there is no honest people in the service field instead of proper trouble shooting they practice swaptronics very very upset with this company
Larry Shumaker
4 years ago
Color Master Incorporated
4 years ago
This company has always responded quickly to any problem we have ever had. I have bought both our AC unit and Furnace from them in the last 4 years. We just recently had an issue with our heater when temps were -20. They were out the very next day to get us up and running again!
Michael Patten
4 years ago
After owning homes for over 40 years and using a number of heating/cooling companies, Masters is the only company we will allow to touch our equipment. They were here to do our Spring A/C service this week. No cursory once over lightly service. The furnace was opened, coil examined, fan speed adjusted, filter checked, gauges placed on both return and supply sides of the air ducting and a paintbrush was used all over the unit to assure it was clean. The outdoor unit was handled with equal care and detail. All electrical wiring and controls were checked and tested. Refrigerant pressures were checked (ours needed just a bit to run optimally). Then the top cover, fan section and all side panels were removed to all complete coil access and thorough cleaning. The fan section and all panels were cleaned prior to reassembly The tech even assured an annoying buzz between panels was eliminated during the reassembly process! Thanks to Jhon for doing such a great job! And thanks to Masters for being a great company!
Excellent service on boiler even cleaned the outside, polite technician too. Added antifreeze to inside ac unit in garage as precautionary mesure, how thoughtful. 5 year customer.
Brian Christopher
7 months ago
Rep came out promptly to give work estimate. He was knowledgeable and professional. Ultimately though the price was the highest quote and we went with another company.
Shelby was excellent, diagnosed my problem quickly and fixed the problem in no time.
I've used Masters Heating and Cooling for years. They are professional, trustworthy, timely, and courteous. I wouldn't think of using anyone else!
Cat Hamilton
2 months ago
Paul is a fantastic service man. Explains everything he is doing.
Shane Brinker
4 years ago
Cory is prompt, friendly and efficient in servicing and performing annual preventative maintenance on both the central air unit and boiler in my home. Pricing is competitive. I would highly recommend both him and Master's. Job well done again!
Shirley Hormann
a year ago
Service was performed and was very helpful with my questions.
heidi Cornhill
2 months ago
Paul was very knowledgeable and took extra time to explain everything to me! Thank you for a fantastic job!
Pete McDonald
5 years ago
Good pricing, on-time, informative, called ahead. Highly recommend
Paulie starman
4 years ago
Our air conditioner was not properly Cooling. Chris from Masters came injected some fluorescent dye indicating that we had a leak. He came back a couple weeks later and found a flare fitting that was leaking and repaired it. Now our house is nice and cool :-). Chris is a true professional who takes pride in doing his best.
On a personal note, Chris is by far the single most pleasant and honest contractor I have dealt with in many years. This man's reputation is impeccable. Thank you again, Chris for your work that you did for us. God bless. Paul S Warsaw Indiana
Denise Cravens
4 years ago
Suzanne Smith PA-C, Clinical Coordinator
3 years ago
Corey did a great job quickly finding the problem with my Furnace. Courteous, respectful and answered all my questions. Highly Recommend this Company
Once again, excellent customer service today from Masters Heating and Cooling. John was prompt, professional, extremely knowledgeable and very thorough. Highly recommend Masters!
I'm very pleased with Master's. I will use them with any other issues in the future. I have geo system, and the tech was very knowledgeable about the system. He was very thorough. I felt like he treated my system as if was his.
Called to request a quote for replacement of a 50-gal natural gas water heater. I was told someone from sales would call me back -they never did.
Paulette Fleming
3 years ago
Good guy. Knowledgeable.
Pamela Burns
8 months ago
Very professional
Linda Simnick
3 years ago
Very fast service. Everyone, including technicians and office members, are friendly and professional. I couldn't be happier, and will definitely be recommending to neighbors, friends, and family members.
Bryce was very professional .I appreciated the measures he took to get answers for me .He also was considerate and wore a mask without me asking .I am one of those individuals who have several medical issues that put me at high risk for covid. so I am very careful when in the community. Thank you for a great experience!
Anthony Casiano
4 years ago
I appreciated the personable, friendly, professional service. Thanks!
Very dishonest company ( FORT WAYNE OFFICE) , don't use or work here!!!! Raising consumer prices to over come all the expenses the new general manager is implementing.
Bad management!!! STAY AWAY!! 😡
Dennis Hossler
4 years ago
They have always treated my family with respect and acted like professionals and are very courteous
jdgohuskies13
3 months ago
Caleb and Gabe did a terrific job with the maintenance on my AC unit. Friendly, professional, and explained things well.
Sofia Tecuapetla-Paliero
5 months ago
Cory S. Is a nice guy and gentleman, he got my heater running during a cold weather.
Thanks Cory S.
Adam Hockemeyer
4 years ago
Monte did a great job and put in the extra effort to make sure our heating system is running in tip top shape.
Charles was prompt, and efficient. He explained the process and the findings. He was Professional and I would refer others to your company without a doubt. Thank you!
Adi Lee Crozier
2 years ago
charles Coldman
4 months ago
Dennis came out installed Halo Air purifier and maintenance on furnace. Great work.
Corey was an excellent technician. He took time to make sure a thorough check of our HVAC unit was conducted. He provided updates to me as he worked on the system to diagnose the problem. He gave explanations about next steps. He was apologetic that the company did not inform me of the $69 trip charge for this call when I contacted them to have someone come and problem solve our issue. Great job Corey! Not a great job to the person who answered the phone and made the appointment for me.
jackie woenker
4 years ago
Marce Nelson
8 months ago
Jeremy was great! Right on time, very personable and didn't mind the dog I couldn't catch to keep out of the way. He was quick and thorough. Thanks to him and everyone at Masters!
Myles came out the same day I called reporting a problem. I was only available after hours and they were very accommodating. Myles was very professional and knowledgeable. He not only fixed my problem, he also explained to me what was happening so I could understand it too. After some friendly advice about how I could use my thermostat settings more efficiently, he double checked everything was working well and was on his way. Very happy we purchased our HVAC system from Masters and would highly recommend them to anyone.
Denis Schwartz
4 years ago
Matt, the technician, was prompt and very friendly. He explained what he was doing, suggested a new air filter soon, was courteous and professional throughout the visit. I plan to use Masters again in the future.
Purchased our new systems for you in 2016 and couldn’t be any happier. We’ve been having a problem
With getting our filter out and this last time was the worst. Called and Monte came out and agreed that it was getting rough also, but he didn’t have the right tools to fix the problem. Monte told me who to talk to and now waiting for someone to call me back to set up to come back to fix it, and most importantly no charge! Monte has always been polite & professional and most importantly.. he has People Skills!
Thank you,
Masters & Monte
Called at 9am for failed AC, service tech came by 11:40am. Got the job done quickly and explained everything in detail. Very professional and personable.
Thanks again Masters.
Michele Michaylo
a month ago
Shelby did a great job, very professional. Helped with setting up service plan
Edmund Gervais
2 years ago
Mary Elloise Witte
4 years ago
Joni Bultman
11 months ago
Sherri Humbert
4 years ago
Excellent customer service. Bryce explained things to make us understand the functions of the thermostat settings. I would highly recommend Masters.
Zion Evangelical Lutheran Preschool Julie Faulkner
5 months ago
Master's replaced a furnace for us back in Sept. They undercut a competitor by $4,000! We had our consultation & 2 days later it was installed. Fast forward to this past week when we had terrible storms. Afterwards, the furnace wasn't working. I called them & they were there less than 5 hours later. Very thorough & fixed in no time. Friendly service too! So thankful we had them instead of the other company.
We have been using Master's for at least 10 years for annual maintenance. I made an appointment back in February for my A/C to be serviced in the spring. The earliest appointment they had was the end of May. I just got a call cancelling our appointment because they had higher priority service calls. I was rescheduled for the end of July. This is unacceptable. We are loyal customers and made an appointment well in advance. I will be switching to another company after this service call. I prepaid so I want the service they owe me before I switch companies.
Randy Tinnerman
9 months ago
Technician was nice and friendly and professional and knew what he was doing. Will use Masters again!
Diane Lohmuller
4 years ago
Steve McBride
4 years ago
These guys are great. Quick and speedy installation/service. Would highly recommend.
Miles was knowledgeable and courteous. He made sure I understood my options and most importantly, the furnace is still working.
Eduardo Bustos
3 years ago
Outstanding service in such a short period of time.
Robert Morsches
4 years ago
Dennis was the HVAC tech that Masters sent out. He was on time, thorough, professional, and made sure I understood why specific repairs were needed and what my repair options are. I will be using Masters for my future HVAC needs.
Dennis is a cool guy, good with the information about what is going on, solid
jorgofthejungl
a year ago
Masters Heating and Cooling are always a great company to deal with. The service guys are always great to deal with and office girls are always helpful when you call. The knowledge of the products they sell and maintain are a big help in todays unfriendly service world. From the day they installed my dual stage Central air/ heat pump unit I have never worried about my system.
Horrible people you guys have install furnaces you installed my high efficiency furnace not even 6 months ago and the two Geniuses to put it in screwed it up in the most dangerous way it's been leaking water on to the very top of my furnace running down inside of it it wasn't working today so I went to see the furnace only to find out I have drywall that's been falling on it from the water and my ceiling is covered in mold there super healthy to breathe in I have propane here at my place furnace gets wet furnace fries which could ignite the propane going into it well I don't feel like I need to explain the rest by the way it's cold and snowing where I am right now and I can't turn my furnace on great job geniuses I took plenty of pictures to and video
Hot, hot Saturday and John travelled 60 miles to fix my AC, and he still had a smile on his face and a pleasant attitude. OK, I lied about the smile because he was wearing a mask 😷, but I knew he was smiling underneath the mask!
T.O.L. STUDIOS
2 years ago
Corey did a great job. We appreciate his professionalism.
Glenda Wilson
3 years ago
Michelle Dolfuss
3 months ago
Paul was polite, professional and very knowledgeable. He found the problem quickly and explained the whole process as he was working. I only call Master’s for heating/ac needs.
Julie Szilagyi
4 years ago
I needed to get my furnace looked at after a viciously cold day they came out within 4 hours of my call. Very friendly and professional. Needed new furnace installed a few days later. Would highly recommend and will continue to do business with them. They installed a heat pump in my previous home about 12 years ago.
Anthony Hammond
4 years ago
Dennis was amazing! He called before he arrived, listened to me as I explained the issue with the AC, and explained everything in a detailed and knowledgeable fashion. He was polite, professional, and respectful of my house and family. I will definitely call Masters and ask for Dennis in the future! Thank you!
Leonard Bonner
2 years ago
Furnace was not working properly, I called Masters Heating & Cooling and they were out within a couple of hours. Technician Bryce was very professional and thoroughly reviewed our furnace and corrected a couple of installation issues. Thank you Bryce, much appreciated.
John was prompt, professional and courteous. He found and repaired our leak quickly and was respectfully of our home in doing so. Thank you Masters and John for making this experience as painless as possible! A+++++++
Brandon McDowell
a year ago
I have been dealing with masters for at least 12 years now and they have always done me right at a good price.
Nicki Luginbill
4 years ago
Paul did well. Explained everything and was very friendly. Would recommend.
They installed a new furnace took out all pipes on roof and replaced with new then my roof leaked so come out redone it and guess what little over 2 weeks my roof is leaking again water running down the pipes they put in new. Plus on the new furnace again.
Shelby the technician was professional and pleasant to convers with. Knew exactly the fact finding course to take right from the get go and is always great when they find the issue and able to repair in a VERY short time span. Great Job.
Matt Pfeiffer
2 years ago
Arin D. at Masters Heating and Cooling was absolutely professional and amazing. He was probably one of the most thorough technicians I have ever had work on my equipment. Very knowledgeable and explained everything he was doing in detail. Would highly recommend.
Everyone At Masters are great!
Sabeena ramrakhiani
3 months ago
Paul was great! On time, professional and very courteous!
Corey did a great job! Explained what the issue was very thoroughly and had it fixed very quick!
Good experience, took time to explain everything
Brandon Mitchel
3 years ago
William Langschied
4 years ago
Yesterday we had trouble getting the temperature over 51 degrees. Corey with Masters Heating and Cooling responded within two hours. After reviewing our problem, he explained how we could make some changes and helped us avoid major problems. He answered all our questions clearly and most importantly educated us on ways to be more efficient and comfortable. Thanks for taking the time and being so prompt.
Walter Newcomb
3 years ago
John was on time in the scheduled range. He was professional, likeable, appropriately masked (I'm immuno-compromised so thank you) and thorough.
We have been Masters customers for many years and are not going anywhere. We appreciate your promptness, professional approach, kindness, and friendliness.
John didn't mess around. He completed his work. Briefed us on a part then he replaced that was about to go bad, and signed us up for our contract again, took payment, and moved on to his next call.
All your team members have been the same. Many, are over-friendly. We've seen photos of family dogs, heard about vacations, and the like. When we've had the time, we've enjoyed the discussion assuming he had the time in his schedule to do a little public relations with us. We knew John needed to get to his next call and he moved on promptly.
A neighbor had a recent call with Masters with excellent service followed by a long talk by your service man (1/2 hour) about how much he loved President Trump and how terrific his second term would be. We were glad to see he was not our service representative. We keep our politics to ourselves and pointedly do not discuss politics with anyone but very close friends and family. Who we vote for - either candidate - is a private matter for us. If he had been our service man, we would have cut the discussion short and reported the incident to you.
Our experience with John was different - terrific. He is excellent!
Walter (Terry) Newcomb
Very pleased with the service provided today for my HVAC inspection of a property looking to purchase.
George Bullion
2 years ago
Corey arrived right on schedule and completed the seasonal maintenance call in an effective and efficient manner. This is the type of service that I have come to expect of Masters Heating & Cooling and its service technicians. Good company; good people!!!
Monte Browning has been doing our HVAC maintenance for several years, and he is the reason we continue to use Master’s Heating & Cooling. He is always prompt, professional, and friendly, and has earned our trust. Thanks, Monte, for taking such good care of our heating and cooling systems.
Cory was friendly and polite as well as informative and professional. His work was timely and efficient. I appreciate his service.
The tech arrived on the scheduled date. I was not at the residence when he arrived so it was planned for him to enter using a passcode for the door lock. He called before hand to tell me he was entering. He asked if there were any issues. I gave him two that were not directly related to the furnace operation. He resolved both of them. He called when he was ready to leave. I had various questions about the system and his analysis work he performed. He took the time to answer all my questions. It was a good normal experience you expect from beginning to end with Masters Heating and Air.
Serviceman Arin was very thorough in his job and explaining things so we could understand. Very professional service.
I called Tuesday morning and had a service tech there by noon that same day.
Thank you!
katrina whitkanack
7 years ago
2 kids 2 dogs one mom...a preferred customer that i paid extra for....waited patiently for 18 days for one part for our funance. I had to call them every 2 days, only to be lied to about the part been shipped. The last time it was supposedly shipped on the 9th. Finally they left a message on the 15th that my part was coming at noon by UPS, that i was on the schedule for Saturday the 16th. Surprise...no call no show from anyone at masters. I called Monday only to be ask if they could call me back. I stated i was at work i would call back at lunch to discuss a discount on labor before the part was to be put in for waiting so long and using electric heaters and large water bill. They sent a technician to my home with out my permission and told the person that was here i sent them...455.00 dollars...full price quoted. I called manager; only for him to yell and say he never left a message about Saturday (i have voice mail) and it was convenient to put in part then since they had tech with my part was in the area...hmm wonder how that tech got my part in one hour and drove here so fast. So i ask for owner to call me back....the manager said he might and might not oh well. NO CALL YET. I am really upset on how it was all handled. Being i paid extra for preferred customer, just amazed on how I was treated. My next review will be with BBB in a few days. Think i should get my preferred money back as well.
Shirley Williams
2 weeks ago
Hi Shelby Sorry for the challenge finding the leak. But you did a great job. Thank you.
Roberta McCulloch
2 weeks ago
Shelby was amazing. Very professional and explained everything in detail. Highly recommend.
Melody Kischkau
3 years ago
The guys were on time, friendly and knowledgeable. Took time to keep me informed on their progress.
Paul did an excellent job at explaining everything he did and why it was done…. He was very good to talk to and is very knowledgeable! Thank you! He serviced our geo thermal
Bryce was courteous and did his job professionally. Told us what he did and showed us the part that was replaced.
Tech arrived on time. seemed very conscientous and did a good job.
Fast, and knowledgeable, reliable service
Thought someting was gonna EXPLODE!!!!!!! 17 DEGREES and FREEEEZZZZZZZZIIIIIIING!!!!!! Called within 6 mo and complained about thermostat...they came out the 2nd time and charged over $100 The 3rd time charged $169.00. It's NOT keeping up!!!!!!!! I'M FFFRREEEEEZING!!!!!!!!!!! When they installed they were rude and barely talked to us. I have made several complaints about how the furnace is running to no avail. The thermostat does not function correctly. They checked it and said if i had anymore probs w them to let them know. When i did they just hooked up same ole thermostat. AND CHARGED over $100. It won't come on or turn Off when it should. It doesn't keep up at all like the other we had for 30 years...for 2-3 days recently I heard a bang like gas is trying to turn on every 15 - 60 sec When they came they changed the 'filter' and charged us $169.00. It made the noize when it was OFF! Now it doesn't come on for 5 min when you turn it up..........and i just want to add... I'M FREEZING!
From start to finish we were taken care of. Company went above and beyond to help us with new AC install. After multiple quotes and experiences, I am so glad we went with Masters!
Jennifer Gust
2 years ago
My AC quit on me. Masters was able to get a technician out to diagnose it within 2 hours of my call. Mike was great he was up front with me about the cost and very thorough. Even though it was 8 at night when he got done looking at it he still offered to fix it before he left rather then make us wait until the next day. I asked if he could do it first thing in the morning and sure enough he was here at 8 am the next day and had my ac up and running before the heat set in for the day. Could not have asked for better.
Positive experience. Semi-annual Service call went well. Had a part that needed replacing. Serviceman Monte B. explained the workings of our unit in detail on a couple of issues we did not know how to handle. He was pleasant, professional and we were impressed with his knowledge and friendliness.
Brenda Tuttle
3 years ago
Nathan was right on time. Very friendly. Writer new to this home so he did an excellent job of teaching how the system works and best efficiency.
Timely, personable, efficient and technically proficient. Well satisfied.
Shelly Noggle
a month ago
Came home from long weekend, no AC. Masters installed unit, so called Decatur office Monday morning. They were able to send a tech down shortly after my call. Conner was great, had it
repaired in less than 30 min. Ac running fine now! Thank you again to Conner and to Taylor who was setting up the appointment and understood the importance of fixing AC today!
Thank you!
Leaking chimney pipe from when it was installed. Once Cory arrived he was able to figure out what was wrong. He was here for approximately 4 hrs while the situation was temporary fixed. He was knowledgeable and courteous. He kept us up to date on what was happening.
Janice Abel
10 months ago
Denise is very know, personal, and thorough. We enjoy having him serve our equipment
Douglas Kersten
3 years ago
Corey was very helpful and informative. Have had more problems with this Geo system than I thought I would have but he was very good at explaining how the system works and hopefully what he did will fix the problems.
Dennis has quickly become our trusted resource for servicing and maintaining our geothermal system. His knowledge and commitment to excellence is apparent. Dennis has helped us tremendously in understanding our system, as well as providing direction and trusted advice for maintaining it in optimal performance. If customer focused service is what you are looking for, Dennis is your guy!
Mr. Mike Thomas was excellent. He explained what he was checking. He was very polite and professional. He explained what all I needed and did not pressure me into buying anything. He quoted prices and left it up to me to react. I would recommend him to anyone. No sales pressure but told me everything I needed to know. Thank you so much for sending Mr. Thomas who is Senior Service Technician.
Technician did a great job, however I was taken advantage of, I was charged $342.00 for a $50.00 thermostat.😡
Barry Van Camp
a month ago
Lost cooling on a very hot day contacted Masters, which I have a service contact with and they got someone over that afternoon. They sent Paul out who diagnosed this issue quickly and made the repair. Paul was extremely knowledgeable at his craft and a very pleasant professional to work with.
Amy Pendleton
5 months ago
Always take such great care of us!
Karl Wilkerson
4 years ago
Polite, efficient, explained what needed to be done.
Mandel Bedenfield
2 years ago
Very happy with our multiple experiences with Masters. Dan provided great guidance on our options for new equipment and worked to schedule our installation quickly. Every installer and service professional at our home were friendly, courteous and kind.
Corey S. was polite and professional. Very helpful with finalizing the process. Great service and answered any questions we had. Always does a great job!
Sending fake checks without any type of company marking on the outside of the envelope to make it appear to be an important piece of mail is unprofessional and earns a 1 star rating.
Calista Spears
a year ago
Blake R. was very polite and helpful. He did a great job servicing my AC unit and answering my questions.
Dianne Pittenger
3 years ago
I recently moved to a home with gas forced heat and air, and the thermostat went blank. The Masters service tech quickly assessed the issue and fixed it. He also checked my filter and changed it for me. I have never had to change a filter. My last house had a boiler system.
John was very professional and gave helpful advise on filters and how often to change them.
Thank you John, for your excellent service.
S.N. in Decatur, IN
Matthew Braun
3 years ago
Sheryll Jones
2 years ago
Corey was very courteous, and professional! I was scheduled for routine maintenance and he was very prompt, efficient and informative. Thanks again for helping keep my house at the right temperature, and comfortable!
James Finneran
4 weeks ago
Caleb called and arrived earlier than scheduled. He found and repaired the issue. He explained what happened and did not think there would be any other issues.
Michelle Stimpson
a year ago
Shelby okay he was a very good Tech he recognized the problem right away and he told us all the issues that that we I'd recommend him to any other customer had plus he offered the repair Price Plus a new unit price roughly what the prices would run
Vernon Strang
3 years ago
Phil Bailey-Cox
a year ago
Corey is the best technician, always courteous and so respectful. We always request him for all our service calls and needs. Highly recommend him and Masters Heating and Cooling.
Paul did an excellent job for us. We would recommend Master Heating and Cooling to friends and family.
Andrew Bultman
a year ago
Christine McIntosh
3 years ago
Your employees go above and beyond to provide accurate and efficient service. I appreciate the professionalism.
Cory was courteous and professional
Lisa us Lucas
3 years ago
Corey, thank you for helping me get my furnace cleaned and served your so good and very professional about your experience. Your very easy to talk to and educational in all you do. My experience has been great because you care. Thanks again for everything. Lisa lucas..
Christine Feighner
3 months ago
My technician , Paul, was very friendly and helpful. He took the time to explain everything to me and about how to do routine maintenance on my sump pump, water softener, water heater, furnace and air conditioner. I have never had a service person do that before.
Matt H. From Master's Heating and Cooling, did a very wonderful job repairing my furnace . He was very polite and very pleasant to be around.
Bryce is the man. Quick, thorough, and courteous.
Mary Ann Walter
3 years ago
Bryce was very professional and knowledgeable. He was on time in addition to being very personable.
Linda Rather
5 months ago
Not now
Monte was very professional and through. Repair was done in a timely fashion and correctly. The office support staff could have been a little more helpful rather than adversarial. My thanks to Dennis for making the repair done quickly. We will continue to be one of your best referrals.
Dennis M. Was one of the most professional, no nonsense and truthful technicians I have had the pleasure to do business with. I will be using Masters in the future. Dennis is a great Ambassador for Masters.
Arin was very knowledgeable and helpful as everyone who has worked on our system has been. Unfortunately, we were sold a unit that wasn't right for our house/us. We found out that the way it was installed requires us to rearrange our house to make it work (our house is too small for this to be possible). We also found out that some periodic, messy cleaning needs to be done that we have never been told about and also isn't mentioned in the owner's manual. We had a great relationship with masters for years with our geothermal unit in Monroe, that's why we didn't hesitate to buy the mini-split (we had never heard of this until Masters' salesman suggested it) even though the quote was a couple thousand dollars higher than the other 3 we got. Other companies told us that we shouldn't go with the mini-split, but we trusted masters. I still think masters does a good job, just don't trust one salesman when everyone else is telling you something different.
Debbie DeMuth
8 months ago
We built a home with Granite Ridge builders who use Masters Heating and Cooling for the HVAC system install. We have been in the home less than a year. Once the weather turned colder we turned on the furnace and noticed that one side of the house was not as warm as the other side. I finally called Masters and explained what was happening. They were nice and scheduled a service call and were going to charge a $90 fee to come to our home, because it had been more than a year since the furnace was installed. At that point I cancelled the service called and contacted a service we have used for over 30 years. They came out today and found multiple issues with the duct work and the pvc piping. They re configured the pvc pipe into the furnace as there was water collecting in it. The owner of the company came out and checked everything out. The way the duct work is set up is causing the furnace to be over worked, we need 2 more cold air returns and some of the flexible duct replaced. The estimate to fix the heating system and duct work is between $4000 and $5000. We will be calling Masters as well as Granite Ridge to file a complaint and hopefully they will work with us to fix our heating system.
Marcia Reynolds
a month ago
We have been long time customers of Masters. Their service and customer care are of the highest quality. We recently replaced our entire heating and cooling systems with them. Caleb and Jacob were out today to finish the humidifier and again the service, attention to detail and follow-up ensuring we were well informed on what they did was very appreciated. We highly recommend this company for anyone needing a quality heating and cooling company to work with.
Christian Stoner
a month ago
Shelby was here and did an awesome job fixing our unit.
Sidney DuBuque
4 years ago
Richard Tucker
3 years ago
Cory did a great job from start to finish. He made a quick fix and answered my questions while he worked, helping me understand the system better and providing good advice on maintenance plans.
Always so friendly and knowledgeable. I've loved all visits I have had from Masters as they help me understand what they are doing and how HVAC's work in a language I can understand.
Steve Magsamen
3 years ago
The guys were very professional and kept me advised of what they were doing and the results from the beginning to the end.
I have been a customer of Masters for many years and have always appreciated their service. My technician, Gabriel was on time, polite and explained everything he did today along with what I can reasonably expect for the future. Five Stars!
Excellent service on my trane heat pump. Technician was here on time and completed service and cleaning in a timely manner. Would highly recommend masters for your heating and cooling needs!
Jeremy did a very good job
Linda Dumford
4 years ago
Monte was very polite, efficient and thorough. He explained exactly what he was doing - even showed me. I appreciated the time and interest he took in making sure my furnace was safe and working to it's best condition.
Carolyn Tulloch
3 years ago
Everything above and they go beyond.
Quick, efficient and personable.
Jacob Fuelling
2 months ago
Paul did an excellent job of explaining the issue and helped give advice on how to improve the performance and quality of my unit!
Shelby great job and speedy service
Sheryll Thirkettle
3 years ago
He arrived at the agreed time, introduced himself (Corey), He checked out the furnace and found the problem. He fixed the problem and answered any questions we had. Very pleasant to talk to, knowledgeable, and work completed in a timely manner. Overall: A very good experience
Teryl Smith
10 months ago
Aaron's crew installed my Modine Hot Dawg garage heater today and did an outstanding job! They went over and above what most companies might have done and couldn't have been nicer or more attentive to my needs.... At one point, when they had the option of doing what would have normally been average ,satisfactory work on a critical item, Aaron and I talked about it and decided to do it like he would want it to be done if it were his place. THAT is the kind of decision that pleases customers and warrants 5-star reviews like this one!...Aaron even came back an hour later to caulk an area that I was concerned about...I can't say enough about this great company that I have been lucky to use for several decades!
Jennifer Klinger
3 weeks ago
Caleb came out to service an air conditioning unit that wasn’t working. He was very friendly as professional. He explained our problem and fixed it competently. As a woman home alone with a service person, it is important to me to feel safe. I have always felt this way when using Masters. We have used them for over 20 years. Every person is knowledge, kind and professional.
Monty does excellent job each time he comes out to service my equipment. Explanes everything he is doing and answers all of my questions. Thank you.
Alejandra Juarez
2 years ago
Absolutely TERRIBLE service. They worsened our furnace issue leaving us and our 3 year old son with no heat tonight. DO NOT DO BUSINESS WITH THEM!!! The service manager showed absolutely no remorse!!
Nancy Zummack
3 years ago
John was professional, answered my questions and kept me posted on any changes.
Tracy Stanley
4 years ago
We have been very well pleased with Masters. Very courteous, respectful, always explain our every option, very reasonable pricing and timely service calls when needed. We absolutely recommend Rob and Corey for technicians as they are most sincere and caring men ever that treat their customers just like family. We love our new Trane Heating and Cooling system that was installed and purchased a year ago this month. Masters always gets the job done right and most honest people ever.
Timely, professional and informative
Overall great service. Very transparent on price up front, no surprises and great quality of work, punctual and timely. Would highly recommend.
Robert Annunziata
a year ago
Great response time.
Quality work.
Tech (Jonah) arrived on time. Took him to the furnace and he promptly started his inspection of the system. Documented and took pictures of everything he looked at. Told me everything he was looking at and sent a report of everything via email. He did a very thorough job and I appreciated that he answered all my questions. AAA+++++
Prompt, professional service. We appreciated that Corey, service tech, made courtesy call prior to arriving for appointment. Very informative regarding condition of our geothermal unit and what services were provided during visit. Education freely provided regarding proper maintenance to ensure that unit runs as optimally/efficiently as possible. We have used Masters Heating & Cooling for several years. It has been a pleasure doing business with them and we would highly recommend them.
MICHAEL TAULIA
11 months ago
Dennis came to repair blower motor. On time and very thorough. Explained what he was doing and checked to make sure it was working right before he left. Very pleased with his professionalism.
Paul and his co worker Monte were pleasant got the job done in a timely manner all while Paul was teaching Monte the job at hand. William I believe was his name (bigger guy with tattoos)at the office was nice to deal with in the office not sure who was talking to(in a back office) but they seemed aggravated with the questions i was posing on him when looking for parts.
Navil Hernández
4 years ago
Great quick service!
Andrew Easton
4 years ago
Monte is a very knowledgeable and professional service technician. He was proficient in his work and completed it in a timely manner. We like the fact he has serviced our HVAC system on prior visits.
Cory was very efficient and answered all my questions. I would use him again.
I'm really happy with responsiveness. Other HVAC companies I called went to switch boards or to reps on-call who made it pretty clear that they didn't want to work their on call hrs. With Dennis, this wasn't the case and with Master's my AC and thermostat are working within a hr or 2 of my call on a Sunday evening. Very happy overall with my experience.
J “Preskit” V
4 years ago
Showed up right on time and was polite and professional as they all are. Always great working with Masters heating and Cooling.
Karen Johnson
a month ago
Had to have out 2 times and the second was the best - serviceman Paul was awesome!! Showed me what he was doing how he found the leak etc!!
Randall McQueen
2 years ago
They come back until everything is right
We had tech “Paul” out to my daughter’s home in Ohio City, OH. We couldn’t ask for a better experience! I’ve been doing HVAC on and industrial scale for 28 years down in Indy and we needed to find someone we can trust to work up at my daughter’s. We found him! She had a cooling issue and he didn’t everything right and went over and above! Definitely made a customer for life!
David Sidenbender
3 years ago
On time with the inspection of our furnace.
Very friendly.
Very detailed in explaining what areas that he checked.
Just a very pleasant person to talk to.
Joseph Hedrick
3 years ago
Larry McConnell
2 years ago
I have had 2 great technicians this past summer and this fall. Bryce and Corey are top notch, real assets for the company and customers. Thanks again!
Maxie Handshoe
3 years ago
The Tech. was very nice and professional, explained everything .
Bryce M was very professional and did a great job Thanks
Always excellent service.
Gabriel was out technician. Articulate, professional, courteous and well spoken. Did a fantastic job and explained exactly what was done. Masters don’t let this guy leave. He did a fantastic job!
Matthew Wyrick
2 years ago
Dennis was timely and professional, really helped me understand my HVAC unit and its condition, gave me several options and recommendations, and was overall super helpful and detailed. Definitely recommend this company.
Excellent service knowledge. Great job!
anita Dalton
11 months ago
Dennis, is Extremely Professional and kind. I appreciate how, Dennis explains everything and welcome questions. My family, will continue to request Dennis.
Shelby and Paul were the techs that came out to get our AC back on in a hurry. They were thorough and explained everything very well. I also spoke with Vaughn, Taylor, Julie and Renee at the office and they were all very polite and helpful. I would recommend using masters to anyone looking for a quality system with good service and warranties. We had a bad part and they were quick to get back and replace it at no cost to us.
Roger Thornton
4 years ago
Service was on-time, well done and helpful. Thanks.
Arin did an outstanding job in servicing our furnace for this coming Winter.My wife and I are much satisfied and pleased that we will not encounter any problems. Glad to find out he found a component that could have resulted in a furnace shutdown and he corrected this.We thank him for his service and the peace of mind he bestowed on us.Kudos
Thomas Kalkreuth
2 weeks ago
I was super impressed with Paul. He thoroughly explained the aspects of our condenser repair, was prompt, courteous, and professional. Call Paul to get the job done right!
Dale Reichard
a month ago
Paul and Shelby did amazing work. They were quick to diagnose and get the job done.
corey cranfill
5 months ago
Jennifer Hunter
a year ago
Masters recently replaced our A/C unit in July and we found them to be very competitive in pricing, knowledgeable, and timely. They were back out to service our HVAC system and answer multiple questions this week. Once the initial service technician was finished, he called his supervisor who also came out to provide excellent service and answers. Would highly recommend.
We are on the maintenance program for our HVAC. It's a new unit, a Trane, which was installed a year ago. Therefore, both the fall & now the spring maintenance has been performed & each time we had a different technician. Both were very professional & very informative. Corey was our most recent tech who check our AC & was very thorough in cleaning out the unit free of debris & is now good to go this summer! He was a really nice guy. With his advice, we learned more about what we can do throughout the year to help protect our investment which is very important. We plan to continue the annual maintenance program. The way we see it, is it's really no different than maintaining your vehicle.
Dave Ferguson
3 years ago
Purchased heat pump and furnace from Masters.
Great system.
Only problem we've had with unit was taken care of today with excellent service from the Technician.
Parts and labor were still under warranty.
Great service....
Matt did a fine job, on time, professional, and explained what he found.
The technician was thorough, courteous, and professional. He explained to me what was wrong, why it matters, and what I can do to address the issues. As a DIY kind of guy, I really appreciate that as I'm sure I can do it myself for less (I don't have an hourly rate to worry about).
Debbie Litchfield
4 years ago
Joshua PeConge
3 years ago
Got 4 quotes and they were almost half of most quotes I got. The salesperson was great, explained everything thoroughly. Was able to install just a few days later.
Roger Parrett
2 years ago
Technician was friendly and efficient.
Nicole Stoner
2 weeks ago
Paul was prompt, professional, informative, and very friendly!! Got our AC back to working like new! Would definitely recommend Masters, and will be asking for Paul specifically next time we need work done!
Sandeep R (SR)
4 months ago
Paul did an awesome job explaining the furnace issue. He went above and beyond in detailing the upkeep and maintenance of the equipment. I'm glad that I have Masters as my HVAC contractor.
Service tech is always courteous and puts on his shoe protectors before entering our home. All services are explained and service is completed in a timely manner. We would reccomend Masters to anyone needing HVAC services.
Professional, efficient, and on time
Brandon Bodeker
4 years ago
Service was excellent, very thorough explanations of what was happening with my furnace and gave good explanation of what they would do to fix it. Also gave options and instructions on how to complete job if I were to do it myself. Something that seemed rare in my experience with other HVAC companies.
Bobbie “Jean” Province
10 months ago
Dennis was great! Can't wait for him to come back to finish the job!
Marsha Murray
4 years ago
Great first experience with masters!
Dennis and Mike you were prompt, great, kind and professional people. Everyone including the other 2 the intern and the other guy I don’t remember his name. Sorry! But you were very knowledgeable of the system. I would recommend Masters to anyone thank you so very much!
Mikah Simmons
2 years ago
Our tech, Arin, was super friendly, efficient and arrived on time. We have been Master's customers for 6+ years and don't see a reason to look elsewhere.
Corey was prompt, very friendly and got right to work--he was very thorough in preparing the furnace and the care he took in cleaning the air conditioner. He was meticulous in checking everything when he was done. I felt very confident in his work, his attitude, and his friendliness. Thank you!
Bryce did his work quickly and professionally. He informed me about the condition of my furnace and the costs of any potential repairs. He didn't try to sell needless products or services - which I really enjoyed! I enjoyed working with him and hope he returns in the spring!
Matt H and Monte B. did a great job servicing our furnaces and humidifiers. Very professional and thorough . Nice guys who took the time to explain how the systems work and how to keep them running efficiently. They had great communication and arrived when they said they would. Will recommend Masters in the future.
Utility Service
4 years ago
I want to caution everyone about this companies pricing for parts. I was charged $474.00 for a part that costs around $99.99. Taco valve 555-173RP I understand that they need to make some money and they go by the national average, and you get a 1 year warranty, blah blah blah. Call me crazy, but I feel like paying over 4 times the retail price for parts is not fair. When I called in to ask about this after the part failed, I was not treated with respect. The lady tried to spin it like the valve was free and I had paid $474.00 for labor lol.The tech was not sure of himself working on a geothermal unit and had to come back the next day to fix still leaking pipes that were not properly repaired on the first visit. Overall I am very disappointed with my experience with Masters Heating and Cooling. Thanks Don Hoekema
William Swygart
4 years ago
Bret Tackett
2 months ago
I had a fantastic experience with Paul! He went above and beyond and gave me loads of knowledge that was easily worth the money. Great guy I will definitely call on him in the future!
Troy Fielding
4 years ago
The service was great, BUT the parts price (pills) was exorbitant .
Carolyn Strack
7 months ago
We heard a humming sound coming from our new HVAV system. We called Master's and talked to Donna. She contacted Dennis and he came out to respond. We also recently had our ducts cleaned and requested a new filter be installed. Dennis was great! He fixed the issue with the humming noise and replaced the filter. Now it is running quiet. Dennis is a real asset to Master's Heating & Cooling and the Company and staff are very efficient.
Caleb was great . Timely service
My HVAC blower went out and Masters got the new blower (unique variable-speed type) in one day and sent an experienced technician who now does office work out the same day to do the repair. My experience with Masters HVAC has just been fantastic. Wow!
I paid for a quote of work but only got an inspection I stead. Still waiting on a quote
Gloria Martinez
4 years ago
Very nice and helpful answered all concerns very happy with his work
They have always treated my family great and the tech are very informed.. Definately recommend
Monte is a very caring service provider. He always explains all details of the service and leaves the furnace area clean.
Bryce showed up as planned. He did a through preventive maintenance on my geothermal. Checked capacitors, drain tray, back up heater strips, heating efficientcy, amperage draws on compressor and much much more. Masters has been great to have maintaining my Geo system.
Jennifer Baldwin
a year ago
Braeden was efficient and polite.
Lindsey Szymczak
4 years ago
Dennis arrived within an hour of my call. He quickly assessed and repaired our AC. He was courteous, polite and a pleasure to talk to. We will certainly call Masters and Dennis again in the future.
Viviane Rodrigues
2 years ago
The technician was very knowledgeable. He detected the problem and in the same day he sent the sales guy. They installed the new furnace in a couple of days. Easy, clean service and good price. I definitely would recommend to my friends.
Corey was super. At every step of the process he told me what he was working on and what he was finding and what it would cost to repair. He was very helpful and was always willing to let me ask questions. He did a great job and it is nice to have things working properly again!
They were able to squeeze me in on short notice and accurately diagnosed the issue. Our tech went above and beyond.
They responded quickly and were able to pinpoint the issue right away. The new air conditioner unit was installed very soon.
This company absolutely ripped us off.
They came to service our air conditioner for $89 when I wasn't home.
Technician told my wife we needed two new capacitors. Since she couldn't reach me on the phone she told him to go ahead and change them.
They proceeded to charge us $300 for the two capacitors that can be purchased for under $40 at any retail store. Absolute rip off.
Stay away!!!
Shiner James
3 months ago
Steven Gibson
3 years ago
Bryce arrived super fast, was extremely professional and resolved our issue correctly. Before leaving he tested everything to make sure the problem would not resurface.
Melissa Bray
3 months ago
I have used Masters Heating & Cooling for a number of years, and I've never been disappointed with their service and that continued with today. Caleb was welcoming of our (sometimes over exuberant) dogs. He did suggest a couple of part replacements to help our aging system last a little longer and run slightly more efficiently and was quick in getting those taken care of. Caleb also showed us the old parts just to confirm how bad they really were. We will continue to use Masters Heating & Cooling for our regular maintenance, and we would love for Caleb to come back out for this service.
Deborah Roemke
2 years ago
First, I was happy to have a quick response to my issue and the technician was super friendly. Unfortunately, that was the best part of my experience. I was told by the tech I had a major issue that he could not resolve but to keep my unit running for a week it would cost $788.00 in coolant and I would then have to contact a company salesman to come out and sell me a new condensing unit. I'm glad I only paid the service call fee and sent him on his way because later that day another company came out, added the needed coolant, and charged me $90. One of 3 things is true, either the tech needs more training, he didn't do a very good job explaining my options, OR I was about to be gouged over $1,000 for something that $90 would have fixed. I hope the latter is not the truth but I don't know at this point. I definitely would be hesitant in calling this company again.
Victoria Boyd-devine
3 years ago
Bryce called to say he could come early and showed up when he said he would . He is very friendly and informative. He was very courteous and wore shoe covers the entire time in my home. He explained what he did and also shared a concern when he found evidenced of mice in my basement. He was very professional and did a complete job.
Gregory Thompson
6 years ago
Paul was super nice and was very informed with all fictions of the furnace
We where very impressed with him checking out our system.
Paul did a great job solving our emergency air conditioning problem. He explained everything he did and I now know how I can take some action to prevent another problem.
Monte is always professional and through in his work. He explains every thing he is doing.
Did a great job!! Very friendly!! Very helpful!! My service manager was Paul
Teresa Berger
4 months ago
Cory was great! They got me scheduled same day. Cory quickly identified the problem and kept me informed about my options to fix it. He was very friendly and professional while getting the job done quickly!
Matt was our technician today and I couldn’t speak more highly of him! Our visit was thorough and he took the time to explain everything again to my husband over the phone. He went out of his way to make sure I could contact him again if I had any more questions. Highly recommend Matt at Masters! 😊
Terry Schuster
4 years ago
Very professional and thorough equipment checkout... every year.
Jill Bontrager
8 months ago
We had an estimate for work needed and Dustin was friendly, knowledgable and gave us much better pricing than our previous quote from a local competitor.
Great customer service, highly knowledgeable.
William Woosley
4 years ago
Corey was really great. Super friendly and personable. I'm happy I called Masters with my furnace problem. They scheduled me the same day and fixed the problem immediately.
Charles Hooten
2 years ago
Restored faith! Thank you Masters!!!
Bryce Mills did a fantastic Job!!...well informed on each step he perfomed.
Charles Chappell
a month ago
Shelby
Shelby did a great job
Minor Rodriquez
2 months ago
Lawrence Haber
4 years ago
The technician (Corey) was both competent and careful in checking my heating system.
Potter Family
4 years ago
Got there quickly. Took time to diagnose the problem. Recommended easy straight forward solutions to the problem that solved it. Thank you!
Rodney ROBINSON
a month ago
Paul came out and helped me. He was great. But explain to me WHY, if I have a service warranty that covers parts AND LABOR WHY I have to pay a $250 diagnostic fee? You figure out how to diagnose my ac without using labor, and I'll gladly pay. Don't sell me a parts and labor warranty, then try to charge me to figure out why a warranted unit stops working.
Be careful when choosing your contractor, after mini split was installed it does not preform as stated in proposal (heat down to -19 degrees F), not saying it does not work per manufactures specs but unit was not sized to fit application, below 20 degrees outside temperature you heated space will not go above 62 , manufacturer’s input was that the contractor must not have sized appropriately.buy be ware we have been a Masters customer for over 20 years and and spent well over 100k in all transactions, however this is the 2nd time they have said one thing and set my equipment up differently causing it not to work as promised.We will be looking into further action after speaking to Carrier
The service techs that came out worked diligently to repair the unit , but I think it’s pushing it to its limits based on being installed in a garage , I think this is a sales issue and a misrepresentation of the unit’s capabilities as the salesman said he personally had a unit in his garage and had no trouble heating in the winter
UPDATE 1 :
Masters has agreed to install a larger unit that is sized for square footage of the garage, I will further rate after the install
UPDATE 2:
Masters came in today and installed a new unit of the proper size to heat our garage , it’s only 19 degrees right now and the unit seems to be heating well , they took extra care this time to correct the install issues we had with the previous install .I can say it took several service calls to get the problem resolved, but once we were in agreement on the previous unit being sized to small they eventually stood behind their wit and corrected the problems were having , for this I think they should receive 4 stars for their efforts in correcting the problem, I did not give them 5stars due to all the hoops I had to jump through to convince them there was a problem with the unit but in the end we are happy with the outcome.
Dusanka Donley
4 years ago
My rate and review is for Bryce who was the responder to my call and to the company as a whole. From my initial call, to the response time, to diagnosis and what to do about it, and the fix. Bryce was extremely professional and courteous from time of introducing himself to the time he collected his tools after a job well done. During the time of my call and service, I got to witness a company work as whole to figure out what my best options were. And to help guide me in a direction that was best suitable for my situation and quite honestly my pocketbook. I can't begin to thank Masters enough for the quality of service and knowledge to help me and my family when in the eve of what is being called a polar arctic freeze! Thank you beyond words!
kimberly hansen
10 months ago
My heat wasn't working. I called let them know what was happening the dispatch routed my call the tech Joel was there within a half hour. Polite, knowledgeable. Let me know about costs.
Did not add extras. Very reasonable for a Sunday emergency call.
I had them install a new HVAC system in a different house 2 yrs. ago very reasonable professional.
Don't hesitate to call them
Corey
Professional
Efficient
Courteous
They were very thorough and considerate. The units needed to be sprayed to clean parts and the technicians were very careful not to get water on the wood floors.
Great service technicians and staff.
Very professional and knowledgeable. I have peace of mind knowing that Monte is keeping our heating and cooling up to date and running great!!
Nate Heffelfinger
4 years ago
I have been working with Masters for about 2 years. They come out twice a year to do preventative maintenance and service as needed. The techs have always been quality guys and its always easy to schedule your service appointments when you call in. I would recommend them.
- Nate
Darrin Hubbard
a year ago
I have been using the company to maintain my home system for several years now. The service guy gives details on your system and tips on how to maintain it. Always on time. Great friendly service.
John seemed through and knowledgeable and showed up when they said. I highly reccommend them.
Mary Ann Van Note
a year ago
Had an excellent technician who took care of an ongoing situation & cleaned out my humidifier lines.
Melanie Gafken
4 years ago
Shelby was helpful and knowledgeable and very polite and clean up up after and was able to tell me want was going on. 5 stars to him
On time and professional techs. Used them twice now for our GEO system and they have been fantastic
Arin showed up right on time 2 days after my initial call and was very professional and thorough. Serviced my system and got me set up with anything I could need next. Will always go back.
Lindsey Borne
4 years ago
I would like to compliment one of the techs that work at Masters Heating & Cooling. Monte serviced our furnace this week and went above and beyond what any other tech has done in the past. He took apart my April Aire and washed all the pieces. He was thorough, friendly, and very professional. I will request him for future visits. Ann Borne
Robert Givens
2 years ago
Cory did a great job getting our hearing system up and running. Masters is my first call for heating and cooling issues. I’ll continue to use them in the future.
Have used Masters, a few times, for furnace service work (tune-up & replace a part). Those experiences were good & fair. However recently, we attempted to contact them for our annual tune-up. For two days straight they were unreachable & could not leave a message
The last appointment we had, we consulted their technician with future furnace replacement questions. He was polite. Later, we discovered that we were given some inaccurate information, by that technician, that would have cost us about $2000 more than we needed to spend on a furnace replacement. I can't express how upset and frustrated we were researching & budgeting for more than we needed to. This was a dishonest upsale tactic. $2000 is considerably a lot money to cost someone to overspend, unnecessarily.
We will not be using Masters for any of there services. Buyer beware!
The technician did an outstanding job!
jacob schiffli
3 months ago
Paul is very knowledgeable and provides a lot of helpful tips for extending the life of our equipment. Service was completed quickly and accurately.
Timothy Graham
4 years ago
Myles provided excellent service during our yearly furnace checkup. He is polite and courteous, covering his shoes when he entered the house. He explained what he would do and when he finished, he came and reviewed everything with me. Thanks Myles!
Vincent Anderson
3 years ago
Robert Siefker
a year ago
Who calls in mid-July (after one of the hottest June's in history) and suggests it's time for your system's check up and cleaning?
Taylor Zimmerman
4 years ago
Arin was professional, and explained everything before repairs.
His work was timely, and our greyhounds liked him!
Bryan Peterson
7 months ago
The technicians showed up promptly after being called. They were friendly and knowledgeable about the equipment. The equipment was not faulting every cycle so it took the technician a little while to figure it out but they stuck with it . In the end the problem was addressed and fixed. At least we thought it was. We got the same fault code two days later and the technicians had to come out again. This time they made sure the faulty wire connection was repaired. Once again, they were very friendly and efficient and made sure we had the weekend number to call if the unit decided to act up again.
In my book, this company is top notch. They have always taken excellent care of us from the installation five years ago to now.
Roger Thompson
4 years ago
Cynthia Hogan
3 years ago
Irene Godfrey
2 years ago
So friendly and liked that he explained detail my maintenance cleaning, and gave me a good price on a found repair
Masters list several types of jobs, large & small they do. However, I've called twice in 2 years time to get a gas line put in. First time the reason was not licensed in my county, which wasn't true & this week boss didn't want to do, so couldn't give quote.
I will need a new heating & cooling system in a few years. I won't be using Masters.
Our technician, Corey, was incredibly helpful. Corey was inspecting the furnace and AC prior to us purchasing a home and did a thorough check into the functionality of the equipment. He was able to explain in lay terms what the issues were and was willing to spend the extra time to explain our various options. We will happily use this agency again!
Roiann Smolinski
3 months ago
Paul was very informative about our service call.
Brian McMeeking
3 years ago
Masters always does a wonderful job! I have them service my home & business. I would highly recommend them to everyone I know.
Technician performed semi-annual check on my heat pump. He arrived on time, was very professional and friendly. He had to enter my attic to check the air handler (I have blown in insulation). House was kept clean and loose insulation from attic was cleaned up completely.
One of the best maintenance/repair men I have used. Highly recommend.
Shelby was very knowledgeable and entertained and answer my numerous questions. I would ask for him specifically in the future.
Brandon Georges
3 months ago
The guys were amazing and showed up an hour earlier than expected. They were very responsive and gave good insights to everything going on with our system. Highly recommend if you’re having any issues with you AC or Heat! Thanks again Masters!
Diagnosed the problem quickly, located and retrieved replacement parts and installed expeditiously. Throughly explained repair needs and associated costs and options. Very kind and considerate demeanor.
Heath Coleman
a month ago
Shelby and Paul did a great job and was very knowledgeable and fast I would recommend them to all thank you masters
Dave McKeeman
a month ago
Gabriel was knowledgeable, helpful and very kind. I appreciate his caring nature and the advice that he gave me on how to care for our HVAC systems. Master’s installed our two new HVAC systems 4 years ago and we will continue to use them for our bi-annual check ups!
Thanks
Dave
M.V.W. MANCAVE
a year ago
The team was very friendly, knowledgeable, and efficient.
They are very competitive on pricing and did good work
Great service by John!! Fast, efficient and friendly.
Mike Pennington
4 weeks ago
They responded immediately to my call for maintenance on our furnace and air conditioning. Caleb was very polite and answered all our questions. He really knew what he was doing and more importantly he knows how to treat customers with respect.
Quickly identified the problem and had our heat going again. Explained everything to us and answered all of my questions.
Do not know what work they can do...contacted the supervisor...let him know that I had my house inspected..sent him on email the things that needed to be fixed from the inspector...I thought that we were supposed to meet on a giving date. Evidently, he said that I didn't get back to him..he assumed I didn't need the work done any more!!!
We were fortunate enough to have Monty from Masters Heating and Cooling service our furnace today. He was pleasant, informative, explained and showed me what he was doing and left the area in which he worked immaculate. The next time I schedule an appointment I will most certainly request Monty as he did a great job!!!
Stan Greenlee
4 years ago
C orey was very prompt in arriving, and was very courteous and completed the work professionally. He would be welcome anytime we service.
The technician arrived right on schedule (he called 10 minutes out to tell me he was on his way). He explained what he was doing and did the maintenance on our furnace quickly and thoroughly. He explained the results of his inspection, and ensured I had an appointment set up for 6 months to do the air conditioner. All was good!
Paul was great and knew immediately what was wrong
I recently had the pleasure of working with Paul from Masters Heating and Cooling, and I must say, his level of service was outstanding. From the moment he arrived at my home, I could tell that he was not only highly knowledgeable but also genuinely passionate about his work.
Paul went above and beyond in explaining the intricacies of my HVAC system, taking the time to educate me on how to properly maintain it and optimize its performance. His patience and willingness to answer all my questions demonstrated his commitment to ensuring that I fully understood the process and felt confident in the decisions I made.
What truly stood out to me was Paul's respectfulness and professionalism throughout the entire service appointment. He was punctual, courteous, and treated both me and my property with the utmost care. His attention to detail and meticulous approach to his work were evident as he meticulously inspected, diagnosed, and addressed the issues with my heating and cooling system.
Not only did Paul resolve the problems efficiently, but he also offered valuable advice on preventive measures to avoid future issues. His expertise was evident as he effortlessly tackled the complexities of my system, providing solutions that were both effective and cost-efficient.
Thank you, Paul, for your professionalism and for going above and beyond to ensure my HVAC system is in optimal condition. Masters Heating and Cooling is fortunate to have such a valuable asset on their team.
Paul worked on my daughter and son-in-laws AC, and he did a great job. My husband and I will use Masters in the future.
Great job with Paul and Mario!
Very knowledgeable.
Started using masters 10 yrs ago.They were better priced than the competition, that's no longer the case.
Jerry Ziegler
3 months ago
Repairman did a great job. Found the problem and corrected it in a timely manner.
.
I needed after hour service to get my furnace running when it was very cold - he showed within about a half hour. Was not able to fix it completely, but got the furnace to heat the house until the parts needed came in after the weekend. Very impressed, Thanks.
Donna Meimberg
a year ago
Always good with Mikey😆😄😅
Myles, the service tech, called before arriving and was at my door at the exact time promised. He completed his tasks efficiently and explained everything he'd done. I found him to be trustworthy and friendly. Definitely recommend Masters and Myles.
Very knowledgeable and friendly service tech.
Janice A (k9mom)
10 months ago
I can ALWAYS count on Terry T to do a fabulous job and I always request him. . He just knows what he's doing! Thanks so much!
Very professional...quick...friendly service...
Zachary Sanchez
a month ago
Had Expert knowledge of the Carrier brand his name was Caleb
We used Masters for a heating issue on a weekend. They provided prompt and friendly service. Our technician took time to explain things to us and we had a great experience. We used Masters based on a recommendation and we will recommend them in the future.
Arin was friendly, very informative, and professional. I was very happy with the service. I will definitely call Masters again.
gene conway
10 months ago
Completed work timely and efficiently
Sandra Tinsley
a year ago
I went into to masters to buy a heating element. I work surgical gloves as soon as I took it out of the box to install it to make sure my fingers did it touch anything. They had to have touched it! The minute I turned my furnace on it blew out. I called them within 30 minutes of leaving their store and they told me that all sales are final. I wouldn’t buy another thing from them and I hope others do not either.
Werner Schmidt
3 years ago
My furnace stopped working when it was 30 degrees outside. I called Masters at 8:00 am, the technician was at my house by 10:20 am. He quickly diagnosed the problem and replaced my gas valve. He did a good job and also had the part needed in his truck.
John Stanford
4 years ago
The A/C quit working on day 1 of a 3 day 90 degree forecast, and on a Holiday weekend too. We left a message and a service tech returned the call within approximately 30 minutes and Service Tech Shelby arrived approximately 40 minutes later. Very efficient and friendly service - and such a relief to have the unit working again! Thanks Shelby! We appreciate the great service!!
Chuck Brewster
3 years ago
We had a mini split for our garage on Thursday by Jeremiah and Sam. They did an AWESOME JOB and had a fantastic attitude . We have been a customer for years and would highly recommend Masters. Scott came out and explained how the system works. GREAT JOB to Masters and their staff .
Chuck and Shirley
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