Best Water Heater Servicing in Durham NC
Plumber
Excellent service ! Great consultation, everyone I spoke with here was very professional and very informative , they took the time to explain everything and I did not feel like they were taking advantage , their pricing was also very fair , and Bill I believe was the one that came to my house , was right on time and did a great job servicing my water heater , and while talking to him I mentioned a small issue I was having and he took some extra time and looked at my issue and resolved it and was upfront about the charge for it and was very fair ! I would highly recommend using them !
Durham, NC
Plumber
Unbelievable but True ~
After a week without water & $240.lost from taking off work, $76.put into Eddie’s the owners van for gas, $158. In parts they said I needed to do the job. ( another plumber said what? Why did they make you buy this?) I also paid their prior debt in full at the hardware store. $58. Eddie took $40 for gas day one, day two 7:30 AM he calls me demanding to be picked up said he slept in the woods and needed a ride to his home. Came out of the woods with a 12 pack of beer. He said his house he lived in has no power & he needed money to get that straight. $60 dollars day two, They insisted on fixing my toilet that had no problems till they fixed it. Then it would not hold water in the tank when they were done. Day 3 still waiting for the circus plumbers to fix a leak in my main water line which they said they would do no problem. Another $40. And nothing done. They tore up my yard never found the leak. Ate dinner 3 nights broke my toilet. Finally I had enough ~ one was sitting on my motorcycle the other was Grinding up the ground & my main water line. I said you can’t do that. Why are you digging with the Trencher over my water line?
Why are you sitting on my motorcycle?
Eddie left said he quit that he didn’t like the way I talked to him. Maybe he liked it when Joe later talked to him ~ Telling him to NEVER come on our property again. To date Eddie Owes us every dollar spent for a Job Never Completed. He broke our toilet we had to purchase another toilet. Eddie did nothing absolutely nothing to fix the problem yet damaged my property.
Be careful if you use this company, they are genuine con artist. I have demanded my money back & had no reply. In addition they took parts that I had purchased from the hardware store. A totally horrific experience! Worst nightmare ever!!
Update 11/7/19 ** Eddie wanted to take the water line Over my Septic Tank main drain line where the line came out from under my house ( the shortest distance) I told him he could NOT use his Trencher and place the Water line there. The Main Electric Line is also buried in this area. He got mad. He also got mad when I asked him Why he was taking his trencher grinding up my main water line. When he decided to leave he did yet he Left me without water on a Friday at 3 PM. He was told NEVER to come on my property again. I own the Motorcycle his worker was sitting on. It is Registered in My Name Only & I NEVER gave permission for either to sit on MY motorcycle. If you’re at my house to fix a plumbing issue you have no entitlement to my personal property!
To date this company has not refunded my money.
After a week without water & $240.lost from taking off work, $76.put into Eddie’s the owners van for gas, $158. In parts they said I needed to do the job. ( another plumber said what? Why did they make you buy this?) I also paid their prior debt in full at the hardware store. $58. Eddie took $40 for gas day one, day two 7:30 AM he calls me demanding to be picked up said he slept in the woods and needed a ride to his home. Came out of the woods with a 12 pack of beer. He said his house he lived in has no power & he needed money to get that straight. $60 dollars day two, They insisted on fixing my toilet that had no problems till they fixed it. Then it would not hold water in the tank when they were done. Day 3 still waiting for the circus plumbers to fix a leak in my main water line which they said they would do no problem. Another $40. And nothing done. They tore up my yard never found the leak. Ate dinner 3 nights broke my toilet. Finally I had enough ~ one was sitting on my motorcycle the other was Grinding up the ground & my main water line. I said you can’t do that. Why are you digging with the Trencher over my water line?
Why are you sitting on my motorcycle?
Eddie left said he quit that he didn’t like the way I talked to him. Maybe he liked it when Joe later talked to him ~ Telling him to NEVER come on our property again. To date Eddie Owes us every dollar spent for a Job Never Completed. He broke our toilet we had to purchase another toilet. Eddie did nothing absolutely nothing to fix the problem yet damaged my property.
Be careful if you use this company, they are genuine con artist. I have demanded my money back & had no reply. In addition they took parts that I had purchased from the hardware store. A totally horrific experience! Worst nightmare ever!!
Update 11/7/19 ** Eddie wanted to take the water line Over my Septic Tank main drain line where the line came out from under my house ( the shortest distance) I told him he could NOT use his Trencher and place the Water line there. The Main Electric Line is also buried in this area. He got mad. He also got mad when I asked him Why he was taking his trencher grinding up my main water line. When he decided to leave he did yet he Left me without water on a Friday at 3 PM. He was told NEVER to come on my property again. I own the Motorcycle his worker was sitting on. It is Registered in My Name Only & I NEVER gave permission for either to sit on MY motorcycle. If you’re at my house to fix a plumbing issue you have no entitlement to my personal property!
To date this company has not refunded my money.
Durham, NC
Plumber
Phenomenal team with great communication, quality work, and tremendous value. Recommending to everyone who asks for plumbing or HVAC work.
Durham, NC
Plumber
I love the Chat 24 hours, 7 days with a respond time of 5 mins or less. touch basis upon arrival time, very knowledgeable and reasonable. Did a great job, highly recommend 110%
901 U.S. Hwy 70A, Hillsborough, NC 27278
Plumber
The 3 stars are for Jason, Morgan, and the female at the call center. They worked tirelessly to make sure my cooling system was operating properly. However, I give 0 stars to Robert. I'm not sure what his title is, but I AM sure he has poor communication skills and has little patience. Those are two qualities that make him ill equipped to handle phone calls from the public.
Our unit stopped working on one of the hottest days of the year. I called Piedmont and an appointment was made for a technician to fix it. I initiated a claim through our home warranty for service. Jason, from Piedmont, came out and assessed the problem. He also took time to speak with the home warranty people and get everything straight. The problem began on a Saturday, but could not be taken care of until Tuesday due to scheduling and securing the part. Jason came by on Tuesday with his colleague, Morgan, and they got to work. They were kind, professional, and quick. Everything was fine until Friday evening. The unit just stopped working!
This is where Robert comes in. I contacted him in the AM hours to see if I could get a service technician out to fix the unit. Robert calls me and says he will call me back when he has someone. I wait two hours before I call him back to see what the status is. Robert, asks me am I the customer who they serviced through the home warranty. I told him the warranty was of no consequence because Piedmont had already been paid by US. The home warranty is only for reimbursement. He said he understood that and he was on the phone with the technician. Again, he said he would call me back. I waited almost 3 hours this time before venturing out to find the company through the website address. I could not find the place and my wife fell ill while I was gone. She had to be rushed to the hospital by ambulance because she got overheated. The temp in our home rose to 89 DEGREES!!!! I called Robert back after I found out about my wife. I told him what happened and I was trying to get a fix on when the tech would get to us. He says he is trying to work me in. I said we should not have to be worked in because we paid for service already. I also told him I've been waiting hours for a call back that has not come. He begins yelling at me saying, WHOA, WHOA, WHOA! I never told you I would call you back in 1 hour, 2hours, or 3 hours(never said you did, Robert). People think they can just call and get service and they can get it right away but it don't work like that. I have to work you in. I said ok and hung up the phone. I could not believe the NERVE of this guy to yell at me like I was a child guilty of some infraction. I was the one without air and whose wife fell ill because of it. But I hung up to avoid getting ugly over the phone. One should think twice about yelling at someone because one does not know what that person is going through. On top of that, it's just plain WRONG. How dare you bring up a home warranty as if your company did not get PAID already. Who in the hell do you think you are???? A customer has the right to secure whatever means of reimbursement he/she can. What business is it of yours?????! Robert, if the only way you can deal with pressure is by yelling and screaming like a spoiled child, let someone else handle the calls. I am not going to let this go and I will not stop until corporate hears about this man and removes him from fielding phone calls. Bad enough these jobs cost in the thousands, but I'm supposed to sit still and get screamed at too??? All he simply had to do was say my guys are going to get out to you before we close. I would not have cared if it was 9:00PM- I would have been fine with that. But he never communicated that to me at all.
Jason and Morgan arrived and did great work with no charge for their trouble. They only wanted to get our unit working. I really appreciate those guys! For anyone using this company ,in the future, look for Jason and Morgan- two top notch technicians who KNOW THEIR STUFF!!! But, if you run into Robert, bring your pacifier.
Our unit stopped working on one of the hottest days of the year. I called Piedmont and an appointment was made for a technician to fix it. I initiated a claim through our home warranty for service. Jason, from Piedmont, came out and assessed the problem. He also took time to speak with the home warranty people and get everything straight. The problem began on a Saturday, but could not be taken care of until Tuesday due to scheduling and securing the part. Jason came by on Tuesday with his colleague, Morgan, and they got to work. They were kind, professional, and quick. Everything was fine until Friday evening. The unit just stopped working!
This is where Robert comes in. I contacted him in the AM hours to see if I could get a service technician out to fix the unit. Robert calls me and says he will call me back when he has someone. I wait two hours before I call him back to see what the status is. Robert, asks me am I the customer who they serviced through the home warranty. I told him the warranty was of no consequence because Piedmont had already been paid by US. The home warranty is only for reimbursement. He said he understood that and he was on the phone with the technician. Again, he said he would call me back. I waited almost 3 hours this time before venturing out to find the company through the website address. I could not find the place and my wife fell ill while I was gone. She had to be rushed to the hospital by ambulance because she got overheated. The temp in our home rose to 89 DEGREES!!!! I called Robert back after I found out about my wife. I told him what happened and I was trying to get a fix on when the tech would get to us. He says he is trying to work me in. I said we should not have to be worked in because we paid for service already. I also told him I've been waiting hours for a call back that has not come. He begins yelling at me saying, WHOA, WHOA, WHOA! I never told you I would call you back in 1 hour, 2hours, or 3 hours(never said you did, Robert). People think they can just call and get service and they can get it right away but it don't work like that. I have to work you in. I said ok and hung up the phone. I could not believe the NERVE of this guy to yell at me like I was a child guilty of some infraction. I was the one without air and whose wife fell ill because of it. But I hung up to avoid getting ugly over the phone. One should think twice about yelling at someone because one does not know what that person is going through. On top of that, it's just plain WRONG. How dare you bring up a home warranty as if your company did not get PAID already. Who in the hell do you think you are???? A customer has the right to secure whatever means of reimbursement he/she can. What business is it of yours?????! Robert, if the only way you can deal with pressure is by yelling and screaming like a spoiled child, let someone else handle the calls. I am not going to let this go and I will not stop until corporate hears about this man and removes him from fielding phone calls. Bad enough these jobs cost in the thousands, but I'm supposed to sit still and get screamed at too??? All he simply had to do was say my guys are going to get out to you before we close. I would not have cared if it was 9:00PM- I would have been fine with that. But he never communicated that to me at all.
Jason and Morgan arrived and did great work with no charge for their trouble. They only wanted to get our unit working. I really appreciate those guys! For anyone using this company ,in the future, look for Jason and Morgan- two top notch technicians who KNOW THEIR STUFF!!! But, if you run into Robert, bring your pacifier.
8305 Fayetteville Rd, Durham, NC 27713
Plumber
Plumber
Dylan at been an awesome resource for us! He responded quickly to our plumbing concerns and put us at ease with his thorough approach, friendly presence and reasonable prices.
Durham, NC
Plumber
I have used A&L plumbing for 10 years to check the back flow preventer for our irrigation system. They have always been friendly, professional and easy to work.
Durham, NC