Best Seasonal Preventative Maintenance in Durham NC

**WARNING! DO NOT TRUST THE TECHS THAT WORK FOR THIS COMPANY!!I called them to come fix my A/C unit. They gave me an appointment time of 9am-1pm, but the tech didnt show up until 2:15pm. Then he performed his diagnostic and stated that my compressor was not right for the system, that my voltage was off, and that i needed a brand new system. He charged me $106 for the diagnostic. Then, a work friend of mine who has been in HVAC for 30 years, looked at it and determined it to be a thermostat problem. He fixed it in 15 minutes, we now have cool air in our house.Bottom line: DO NOT TRUST THEM. The tech was there to sell me an A/C unit and make his wallet bigger. He was NOT there to fix the actual problem. To ARS Rescue Rooters credit, they told me they will give me a refund and will investigate the technician who did this, which is good customer service on their part. But they need to clean house with these techs that are taking advantage of people and ensure their business doesnt support this kind of behavior.

My house temperature had not been getting below 82 degrees for a few days. I called Piedmont Metro last night and they were at my house after lunch today. They made no disparaging comments about my 1970’s unit (as many other companies have) and did not try to sell me a new unit (as other companies have). They quickly diagnosed the problem, got the part, and fixed it. Two hours later, my family is enjoying a cool house.

The service was professional, fast, clean, and kind. They are even dog-friendly! I will continue to use Piedmont Metro for all of my heating and air conditioning needs and I recommend that you do, too.