Best Flooded Basement in Durham NC

Customer service was excellent and technician was very professional.

I recently relocated to Raleigh and had some work done on the house that required the carpenters to remove the toilet to lay down a wood floor. It was obvious that the wax seal had deteriorated and needed to be replaced. I researched plumbers on YELP and found that CK Plumbing had excellent reviews. I called to make an appointment and everyone I dealt with was helpful and friendly. Sean and his coworker showed up at my house on schedule, re-placed the wax ring and re-seated the toilet. The charge was what was quoted. I won't hesitate to call them again for more work, or when I redo my bathroom.

Terrible experience with Roto Rooter this week. The technician didn't show up during our arrival window yesterday. My window was 4-6 pm, and a technician did not become available until 7:15, and he was 45 minutes away, meaning he would have arrived at sundown for an outdoor job that requires daylight. So we rescheduled to today, a 3:30-5:30 window. The technician failed to show AGAIN. Got fed up and called at 6:00 and was told there were still 3 people ahead of me in line to be assigned technicians. I went ahead and cancelled since it was clear we were going to run out of daylight again before somebody showed up, and we had dinner plans tonight. I realize things don't always go to plan, but it's truly baffling to me that I would be blown off for a second day in a row.UPDATEI'm changing my review to 3 stars after being contacted by management to apologize. Apparently this job required a more senior technician and those slots should be scheduled on 4-hour windows, not 2-hour ones, and never so late in the day. So it was a scheduling issue where I should not have been given those appointment slots in the first place. They also offered me a $100 credit on labor. Unfortunately, the quote for the work still came in extremely high ($550 with the $100 credit) and another reputable licensed/warrantied plumber was able to do the job for all of $295. But I appreciate how management handled my feedback.

Having owned two service related businesses in the past myself, I’d definitely ask for Travis C. He’s one of the most honest plumbers I have met in a long time. On time, fast, efficient and respected my budget.He said to contact him any time if there was a problem with the work he’d finished. I asked for business cards to share with friends.

It is nice to work with a company that delivers great service at a good price. I had my main waterline from the road to the house replaced last December and CK's quoted the best price and seemed like they would be good to work with. Turns out they were great. So when the sewer line backed up at 4:30pm on the 5th of July they were the first ones I called. They were able to have Sean here at 9am on the 6th and he knew exactly where to start. He was very professional and after snaking 90 ft of line finally hit a clump of roots and everything opened up. Since Sean and Anthony were so nice I asked about, and had them video the line to look for the problem. At 90ft he found roots penetrating the line where it empties at the tap in the street. The rest of the line was clear which give me the piece of mind to know if this happens again exactly who I will be calling. Since I have used them 2 times in a year and both times have been excellent service at a very reasonable price I don't have any problem recommending them to anyone that needs some plumbing done.

We were fortunate to have 2 amazing technicians come out, as part of their Community service of finding lost pets in pipes or other areas. Our bearded dragon found his way into the AC ductwork! Stephen and Marcus were amazing!! They persevered and were determined to find our lizard! This is an amazing FREE service offered by Roto Rooter and it’s priceless.