Best Breaker in Durham NC

I called up and they CS was super helpful and friendly. The tech came by the same day (Ryan Disorbo) and he let me know the situation, explained everything very clearly and showed me the issues and then gave me several options for what can be done. Really good experience.

I realized at 3:00p that the pilot light was out on my water heater. Roto-rooter was at my house by 4:30 and quickly fixed the problem at a reasonable price-- and with no trip charge. Great job, would definitely use them again.

At the beginning of the summer, after a day of calling AC companies without any success, because everybody's AC broke down at that time, Morgan from Piedmont Metro eventually saved us, when he called around 6pm and came and fixed our AC unit the same day around 10pm (no surcharge). That was great service. However, when we wanted to ask Piedmont Metro about furnace maintenance and estimates on other services, no technician has ever called us, despite two requests submitted through the friendly call center (which was however no help regarding information - they only submit your questions to the technicians). That is why I can only give three stars. It doesn't seem like high HVAC season right now, so I don't understand why it is such a problem to get a call, even if just to say that they are fully booked.

They deceive customers

Justin came out and was incredibly professional, helpful, and good to his word. He said he’d call me in the morning with an estimate AND HE DID. He was incredibly thorough. I have not used his services yet, but if I need the work done, I will certainly go through him.