Best Kitchen And Bathroom Remodels in Anchorage AK

If you’re looking for a well coordinated team to get the job done on budget and on schedule… look no further than Flow Star Plumbing and Heating. From initial quote, scheduling, install and recommendation on services/parts — my needs were taking care of to replace all the toilets in my home.

Sean answered all my questions, concerns and was professional during the whole project. Each location was cleaned, inspected and properly installed beyond my expectations.

I highly recommend the team at Flow Star Plumbing and Heating and will be returning to their team for future projects.

Theo is fantastic. He was able to work right away, price is right, communication was perfect, and on time. He helped me with a clog drain form a rental unit and even mentioned a couple of items that were wrong with the property to take care. He also helped me with a detailed report I asked for. Just a wonderful experience.

Awful customer service experience, probably the worse I've ever had, anywhere, with any product or service:

Trey, their customer service contact is rude, disrespectful, and not at all helpful.

Here are the details that lead me to say that:

First the company was asked to contact us to meet them at the property to go over the details of the repairs needing done and have a conversation in person. They did not do that, they just went and called after they had visited the property. Not a huge deal but not great.

Second, they were to submit to diagnosis into my home warranty within 24 hours of the home visit. Once this did not happen I and the warranty company tried reaching out (Trey is the only contact number available for the company). He would not answer or return my calls or the home warranty calls after several voicemails and texts. Finally he starts communicating but only through text with me even though I simply texted asking him to call me.

Third, he tells me via text that Mark, the technician was still working on the diagnosis and would call when it was ready. I informed him that it is required to be submitted within 24 hours, which had already passed. He only would tell me that Mark would do it when it was ready.

Trey would not provide me Mark's contact number to have the home warranty authorization department reach out to him, but then he said that Mark had already tried calling it in and could not get ahold of anyone and would try again later.

So either the fact that it was not yet ready or the statement that Mark had already tried calling was a lie.

I had the home warranty company on the phone ready to reach out and Trey still would not give me Mark's direct number, and said if they called him he could not connect them to Mark.

Instead he suggested just cancelling the service so they could assign a different contractor. I asked him to please not do that because I had an emergency water leak and needed it addressed immediately.

The home warranty informed me there is an online portal to submit the diagnosis so that should have been used instead of calling first anyway.

The home warranty offered to call the company but Trey insisted that he knew what he was doing and that they had to initiate the call so would not give me Mark's number.

He was rude and disrespectful by stating that Mark is on another job and you will have to wait for him to finish that,... I'm sorry you don't understand that

He then offered to cancel the job again.

I asked him to not cancel the job and even pointed out that despite this poor customer service I was dealing with they still had an opportunity to earn a good online review from me.

He then said I'm going to cancel this job with home warranty since we can't please you

Worse customer service experience EVER

Great guy all around good service !! I highly suggest 911 for anybody's plumbing or thinning needs .