Best Air Conditioners in Anchorage AK

If you have an appointment with them, be prepared for them to just show up when they please. Had an appointment, was informed 5 minutes before my appointment time that he (Matt) would be 2 HOURS late. Are you kidding me, send someone else then, I have a job like everyone else that I need to get back to. Nope, so I waited for 3 hours before giving up and heading back to work because I had to pick up my kids..in route, Matt calls and wants to come now 3 hours and 15 minutes passed the appointment time. Tried to call their office 6 times, finally I get an answer and told I'm sorry, the manager is helping another customer and he will call you back very shortly. Never received a call back. I have a job in customer service and if I did that to my customers, my butt would be in hot water. Worse than the cable company...we will be there between the hours of noon and 4 p.m. Do yourself a favor and save the hassle and hire someone else who is more dependable. I hired them initially by the good reviews here...so I didn't expect this kind of treatment at all and even to a military servicemember. Thanks for wasting 3.5 hours of my day, my time is precious too you know.

UPDATE: I received a call from their office at 4:15 p.m. apologizing and wanting to reschedule...more than 4 hours after my appointment. Why in the hell would I want to do that so you can waste more of my time. I waited 2 days for my appointment...and now had to hire another company but cant get out for 4 days. So, them not showing up made me deal with my furnace issue for 6 days. Save yourself the hassle folks!

Joe Dudley has been the best help in our new heating system. You rock