Best Courteous Service in Denver CO

Seth and Zach were excellent. Professional, competent, personable and concerned with ours plumbing issues. I will use Tipping Hat again.

I just want to give a big thanks to Mark and his son Dion for all their advice and help they have given me. They are honest and genuine professionals. IPC Plumbing team is a company you can trust and know they will get the job done. Mark always stands by his word and explains the process making sure you are comfortable with the work being done. You guys are always my go to for all my plumbing needs.

Too bad I can't rate Hurricane Drain with ZERO stars! Inept and irresponsible. If you have any plumbing service needs I would strongly urge you to call almost anyone else. Without a doubt among the most frustrating and disappointing interactions with a service provider that I have had in over 20 years as a homeowner in the Denver area. If you want the whole story, read on, otherwise just know that there are many better plumbing options in the Denver area than Hurricane Drain.

This saga began in June when we had a toilet with a slow leak along the bottom of the commode. We had a small amount of water damage to the wood floor immediately beneath the toilet - maybe 8 square feet in total - probably a bad wax seal around the flange we thought. Called Hurricane Drain and a plumbing tech came out and informed us that we had a problem with the soil pipe and the flange had been set too low. The water damaged wood floor beneath the toilet was going to be an issue but he suggested that he install some spacers to correct for the distance. OK - seemed reasonable, so we took his recommendation and thought we would plan to have the floors refinished in the whole main floor of the house. A couple of days later he returned to install the spacers and the toilet promptly began to leak into the basement and along the floor between the hardwood and the plywood flooring - seeping into an adjacent dining room area that promptly warped and cupped. We immediately took the toilet out of service and drained it as we were leaving for a 3 week vacation trip. Upon return, the dining room floor (as well as adjacent hall closet floor) was an undulating creaking disaster. I had a number of email exchanges and phone calls with the local business manager, Cindy, who was willing to take a look and see what they could do. Hurricane sent their lead plumber out to look and he was very circumspect asking in essence, how do we know that the floor wasn't like this before? I've had half a dozen hardwood floor folks come out and say without equivocation that the toilet fix that Hurricane provided caused the extensive damage in the dining room. Three such estimates were provided to Hurricane and they essentially choked on the amount of damage (~$1K). Hurricane sent out a guy on a second visit who told me no doubt that the damage was recent and related to toilet fix. Apparently he has since changed his mind.

Shame on me for not making him write that down for me as Hurricane has since come back to me and said that they don't think they were negligent at all and that they aren't going to do a thing to make things right. In a phone conversation with Cindy, she indicated that the plumbing tech would have his paycheck docked for the damages because he didn't do what he needed to do to protect himself - I guess that means he should have checked the adjacent room floor to ensure that a customer wasn't going to game them. Amazing enough of a business practice to not stand behind your own employee, but to shirk your responsibility to your customers is inexcusable. To be clear, I was never asking them to repair the existing floor damage in the bathroom, just to correct their employee's repair job that has resulted in well over $1K of damage. Cindy told me that if the damage was less than it was, she could act on her own to do the right thing. Since the damage was more than she was authorized to approve, she had to take it to her boss. Mistakes happen - what counts is how companies respond to those mistakes. Thanks Hurricane for providing me with an expensive lesson in how not to do business. Now I’m off to the Better Business Bureau to file a complaint.

I had an appointment set with this contractor for 7-23-21 between 8am-10am which they did not arrive for.I took time off of work to be at this appointment, I got a call at 11am saying their tech called in sick and they needed to reschedule. Ok maybe I will believe that things do happen so we rescheduled for 7/27/21 between 12pm and 2pm. Again they did not arrive I got a call at 2pm saying they did not have an available crew. I again had to take work off for this appointment. Do not use this company they are overbooking and hoping for the best. I will be filing a claim in small claims court for my missed time as well as filing with the BBB. Update, Should have known they are not registered with the BBB.