Best Residential Commercial Industrial in Dallas TX

The crew that came out was fantastic. Alex and his co worker did a great job walking me through the potential problematic areas we were having.

I am a small business. I called out Drain Dr yesterday for a clogged toilet. They ran 100ft of cable and were unable to clear it. They also mentioned there was a lake behind our fence, clearly indicating an issue. They ran another 50 ft and still could not clear it. They then said we should call the City and charged us $296. For an issue they could not fix and after they had seen the lake. City came out and cleared for no charge. I called to discuss with someone as I thought the charge was exorbitant for NOT having fixed anything at all. I was passed to 3 different people, having to retell my issue each time. Ultimately the gentleman I spoke with went on about how much it costs to drive to the facility, spend time there, insurance, etc. I'm a business myself. I don't expect a service for free, but I do expect a plumber to fix an issue OR have a bit of consideration on the charge if they do not fix an issue they were hired to do. I'm certainly willing to pay the service charge to come out, I get that, but when they saw the lake they should have stopped if they knew it was a city issue, not charged me more to run more cable. As a business owner my job is to provide a service. If a client is not pleased or if I'm not able to provide that service, I would absolutely want to accommodate the client within reason. Drain Dr had no interest in doing so and repeatedly told me how much everything costs on their end. Okay. I hear you Drain Dr. I will surely call someone else if needed in the future.

We had a toiler backup at the office and tried everything we could do to fix it. Wouldn't work! Beau and his team showed up and got our toilets unclogged. They were very professional and offered a great value for the money. Will definitely refer them to anyone needing plumbing services.

I called in the morning and Jerry was there that afternoon. He went straight to the problem and corrected it right away. Very polite and very professional!