Best Home Services Electrical in Dallas TX

We have had Milestone out for two separate occasions, once for a gas leak and another for their HVAC check up. Both times they identified problems that were from other contractors before them that had been causing us issues. For both occasions they were highly dependable, respectful of our home, and very interested in getting the job done right. I will not sugarcoat and say that they are cheap - they are not - but we have found that it's because they are providing quality dependable work - true value. Christopher Marshall, Alvaro Cerillo, and Perry Hicks were wonderful professionals who we appreciated having to help us. Christopher came out the day before the February 2023 winter storm hit to evaluate our gas leak and made that process as easy as possible when considering large ticket repairs. He talked us through all the options, risks, and benefits. Then Alvaro and his team still came out and fixed the gas leak over the next couple days despite the weather. They did wonderful work and even helped us with information needed to have the prior contractors we had used be responsible to their negligent work. We were very appreciative of their commitment to getting us back up and running (we have gas powered heat, hot water, and stove) during that storm. A few weeks later, Perry came out to do a regular check up (Milestone's first time checking out our system) and identified several issues that were never even brought up when we had one of our outside units replaced two years ago. We have had several issues with that system since install and come to find out it all ties back into issues that Perry identified while he was here. It was tough to find out that had I gone with Milestone two years ago, I would have been able to replace my entire system and fix the issues with my older unit for barely more than what I paid just to have a new outside unit replaced. Integrity means a lot to us, and this company and their employees definitely have that. We are very satisfied with our Advantage membership and will continue to use Milestone for all of our home repair needs that they cover.

Arrived timely. Diagnosed the problems. Provided a cost estimate. Did the work promptly. Very professional. Would definitely use again

I never list reviews like this but I felt it important to let people know what they may be getting with this business. We called home pro for minor repairs (hanging curtains, reattached drawer handles) They sent someone out and the person arrived when I was home at 11:30am (proof on my ring). While I was away my nanny wrote a check after the worker finished for the final cost she was told, which was $550. But shortly after I arrived back home I found that 3 of 6 things I asked for them to do were not done at all. They also replaced handles I specifically asked not to be replaced, and one of the drawer handles they did replace had already fallen off.After finding this, I called to ask why such simple repairs were charged at that rate of $550 and to let them know things were already broken and that they had replaced things I asked them to leave alone. I was told that the worker arrived at 9am (false) and we were charged for that time. I was advised to speak with Chris. After leaving messages I got a hold of Chris 1 week later.I asked for a partial refund because the worker was in fact, not at my home at 9am, things were not done that we had asked, and some of what was done, we had not asked them to do. I was calm in laying out what happened to Chris because I was hoping for a simple solution but was EXTREMELY surprised at how combative Christ was. He was interruptive, loud, agitated and refused to acknowledge that his worker did not arrive at the time they claimed to have arrived. He wouldn't let me finish a sentence after I explained the problem and was very abrasive and argumentative. He offered to finish the job, but I was so disrespected and offended during the call I declined to continue doing business.I'm unsure if Chris is the owner, but as a business owner myself, this owner was unprofessional, surprisingly argumentative and unwilling to listen to the customer. I felt degraded as a woman and after reading a few other reviews, I wish I had not done business with this company at all because this seams to be a recurring experience.

I see you tried to respond to this review but ultimately, nothing can be said to redeem your reputation with me.No, I have never contracted your company and I won't, ever. The way you represented yourself publicly was embarrassing. Maybe don't rage while driving the company truck? You're a grown man, act like it.