Best Solar Hot Water System in Colorado Springs CO

Great company!

Our heater was making loud noises so we decided to call comfort by design. Scott came out and explained everything to us, he took his time and went over everything throughly. Our house didn't have ac so we decided to add it along with the new furnace. Within 20 minutes our credit was approved and the contract signed. Two days later the team arrived right on time and by the end of the day we had heat and air. We are extremely impressed and grateful to everyone who works for Comfort by Design.

NEVER RELY ON THIS COMPANY TO PROVIDE RELIABLE CUSTOMER SERVICE OR TO CONTACT YOU WITH ANY ACCURATE UPDATE. HORRIBLE Experience - only time they contacted me first was to set sales appointment, all other contact was initiated by me. Told me installation would be week before Thanksgiving. I called a week after Thanksgiving because no one came to install and no contact that they wouldn't make it. I asked to be kept updated during that conversation. I heard nothing and called week before Christmas to say postpone until new year. Received call back from manager (Brian) that installation could occur yet that week but didn't get expected arrival time for scheduled day. I asked at 9am when to expect crew since hadn't heard anything. Response was soon, crew just down street to do something quick at another site then be there soon. At 11, I checked since crew still hadn't arrived. Manager was surprised crew still hadn't arrived. Manager told me at 11:20 crew was driving on their way to be there in 2-5 minutes. At 11:50 crew still hadn't arrived and I called manager again telling him someone had lied about status and that I cancelled the contract to install. The crew finally arrived at 12:01. I was extremely frustrated in the lack of truth and support provided to this point, but the story isn't done yet. Manager stated they would mail refund check to me. I said I didn't want to wait that long to receive it. The check needed 2 signatures and wouldn't be available until late Thursday. Manager said he would let me know when we could meet to get the check. Manager never made contact or responded to a request regarding availability of check on Friday. Manager finally responded to call on Saturday morning by texting at 9am instead that check was available but he was at job site and would return to office soon. At around 12am I arrived at the office and no one was there yet. Finally the manager arrived about 15-20 minutes later and I received the check.