Best Service Contracts in Colorado Springs CO
Plumber
Last month we had a technician from Olson come and diagnose why our a/c unit was not working. We contacted this company after having some other jobs completed by Olson at our new home.
After diagnosing the issue, the tech explained the problem. At some point prior to us purchasing this home, the switch was removed from the disconnect so there was no power running to the unit.
I asked him for a quote to fix this. He told me that it is NOT a possibility to replace that piece (which I learned later on is false). He told me the entire A/C disconnect unit needed replacing so I requested a quote for this. He said the part would be $100, plus labor to complete this job. He had to leave to go pick up the part as he did not have one on hand. Almost 2 hours later(on the clock the entire time), he returned and replaced the unit.
Upon receiving the invoice I was shocked to see that the part actually cost $325 dollars. At NO point was I made aware of this until I saw it in the bill. At NO point did the tech contact me to authorize this extreme difference in price from what he quoted me. Add on another 300 and change for labor, and the total owing was almost $650.00.
As frustrating and disappointing as this was to be completely fleeced and disregarded by this company, I later learned that I could have purchased this EXACT same disconnect for UNDER 40 DOLLARS myself. That’s quite a markup. I also learned that I could have in fact found a replacement piece for the disconnect without ever having to get a brand new unit.
After reaching out to the service manager and explaining my situation he was so concerned about my complaint that as compensation he offered me the wonderful and amazing $129 dollar deal to clean my AC unit. (Another attempt to drain more of our hard earned money from our bank account) Really? Completely disappointing customer service. I refused as there are many competitors charging $79 for the same service so why would I pay that? Eventually he said he would send someone out to do it at no charge, since he didn’t want to lose us as loyal customers.
The gentleman who eventually came out and did the cleaning was excellent and also could not believe this whole situation.
We can’t afford to be loyal customers to a company that does not care about quality of service and honesty. There was zero transparency or communication.
After diagnosing the issue, the tech explained the problem. At some point prior to us purchasing this home, the switch was removed from the disconnect so there was no power running to the unit.
I asked him for a quote to fix this. He told me that it is NOT a possibility to replace that piece (which I learned later on is false). He told me the entire A/C disconnect unit needed replacing so I requested a quote for this. He said the part would be $100, plus labor to complete this job. He had to leave to go pick up the part as he did not have one on hand. Almost 2 hours later(on the clock the entire time), he returned and replaced the unit.
Upon receiving the invoice I was shocked to see that the part actually cost $325 dollars. At NO point was I made aware of this until I saw it in the bill. At NO point did the tech contact me to authorize this extreme difference in price from what he quoted me. Add on another 300 and change for labor, and the total owing was almost $650.00.
As frustrating and disappointing as this was to be completely fleeced and disregarded by this company, I later learned that I could have purchased this EXACT same disconnect for UNDER 40 DOLLARS myself. That’s quite a markup. I also learned that I could have in fact found a replacement piece for the disconnect without ever having to get a brand new unit.
After reaching out to the service manager and explaining my situation he was so concerned about my complaint that as compensation he offered me the wonderful and amazing $129 dollar deal to clean my AC unit. (Another attempt to drain more of our hard earned money from our bank account) Really? Completely disappointing customer service. I refused as there are many competitors charging $79 for the same service so why would I pay that? Eventually he said he would send someone out to do it at no charge, since he didn’t want to lose us as loyal customers.
The gentleman who eventually came out and did the cleaning was excellent and also could not believe this whole situation.
We can’t afford to be loyal customers to a company that does not care about quality of service and honesty. There was zero transparency or communication.
2500 Centennial Blvd, Colorado Springs, CO 80907
Plumber
My fiance and I bought a house June 29, 2020, in our contract we requested the HVAC be cleaned, serviced, and insured it was operational. The sellers used Oakview Mechanical to take care of the request and they paid $886 to Oakview to insure the HVAC was cleaned, serviced, and operational along with a few other odd jobs. It was summer so of course the first 2 months we did not use the furnace. Yesterday, September 8, 2020, we turned on our heater and it was NOT working.
I made a call to Oakview Mechanical this morning to see if they would come out and look at it since they signed the invoice saying it was operational not even two and a half months ago. They said they could send a service man out for $89. I mentioned that they worked on it a little over two months ago and claimed it was operational. They then went on to say they do not guarantee operation of any of the units they work on, unless you call in within 30 days.
In other words, if you hire them...they service your unit, sign off that it's operational, and 2 months later after NO use at all...tough luck. DO NOT waste your money. The customer service was rude and unprofessional. They obviously do not back the quality of their work. Oakview Mechanical guarantees their work for 30 days and anything past that you better be prepared to pay them for sub par work all over again. It honestly shocked me that the seller paid good money so we could have a operational HVAC system just for Oakview to say it was operational for 30 days. How do you claim a system is operational, clean and service it, just for it to be not operational when turned on!!!
I would recommend taking your business elsewhere. After I got off the phone with Oakview, I called WireNut and told them what was going on with our furnace (since they were the ones who installed it in 2015). They offered to send someone out and assured me that they would honor any warranties that may be in affect. The customer service was spectacular at WireNut and they obviously back the quality of their work, even 5 years later.
I made a call to Oakview Mechanical this morning to see if they would come out and look at it since they signed the invoice saying it was operational not even two and a half months ago. They said they could send a service man out for $89. I mentioned that they worked on it a little over two months ago and claimed it was operational. They then went on to say they do not guarantee operation of any of the units they work on, unless you call in within 30 days.
In other words, if you hire them...they service your unit, sign off that it's operational, and 2 months later after NO use at all...tough luck. DO NOT waste your money. The customer service was rude and unprofessional. They obviously do not back the quality of their work. Oakview Mechanical guarantees their work for 30 days and anything past that you better be prepared to pay them for sub par work all over again. It honestly shocked me that the seller paid good money so we could have a operational HVAC system just for Oakview to say it was operational for 30 days. How do you claim a system is operational, clean and service it, just for it to be not operational when turned on!!!
I would recommend taking your business elsewhere. After I got off the phone with Oakview, I called WireNut and told them what was going on with our furnace (since they were the ones who installed it in 2015). They offered to send someone out and assured me that they would honor any warranties that may be in affect. The customer service was spectacular at WireNut and they obviously back the quality of their work, even 5 years later.
4655 Town Center Dr Suite 160, Colorado Springs, CO 80916
Plumber
Thank you so much! You got my toilet replaced and working great the day before Thanksgiving. Thank you for coming out so quick and being so professional. I'll definitely recommend Alphalete.
761 Seedling Ct, Colorado Springs, CO 80915