Best Mold Inspection in Colorado Springs CO

He was great. We came home from the hospital with our newborn to a back filled shower and we couldn’t flush our toilet. He came out very quickly and got it taken care of. His service was very fast and he was super respectful. Would recommend and will be calling if we have any issues in the future.

5 stars is for Daniel Wyatt. He is a client advocate, fair in pricing, timely, professional and went above and beyond during our service.He came to give an estimate for our hot water heater. He did not rush me. He spoke on my level. He worked to confirm that the parts to my hot water heater are still under warranty. He called to make sure he could get the parts while he was still at my home. He was aware that we had scheduled more than one estimate and worked to make sure Roto Rooter was competitive including pricing and making sure we did not have to file claims for reimbursement of our warranty parts. He even tried to schedule to come out and do the work by the end of the day. I declined because we hadn't finished our last estimate yet. I felt so confident with him that I scheduled for the next morning and let him know I would call to cancel in the next couple of hours if for some reason we went with the last estimate. Daniel went out of his way to call around to make sure another plumber would be able to come to my home the next morning to complete the job as he was off that day.The other plumber's who came to give estimates did not spend the time that Daniel did. One of the other companies told me my parts weren't under warranty (I had to show him where it showed proof of my warranty online when I put in the serial number). Even though the last company beat Roto Rooter's price (by $8 ) and were able to finish that evening as well, I choose to stick with Roto-Rooter because of Daniel.I leave honest reviews, so I will add here that the next day did not go as planned and the plumber Daniel scheduled to take his place was unable to come out. Things happen and we were okay with that. Daniel even called on his day off to apologize about it and said he'd already talked to one of their master plumbers who was going to try to make it that evening but if not he would be there the next morning. While the master plumber didn't make it that evening, he did arrive the next day... a little late with no call (he was suppose to give us a 30 min call ahead). We kind of expected an apology for the run around and having us go so much longer with no water.. but instead our service with this particular plumber was horrible! He went off on a rant about pricing and warranty and badmouthed Roto-Rooter and his teammate. His rant was extreme enough for me to leave my husband to stand with him and removed my toddler from the room.Daniel once again shined in his customer service skills as he called a 2nd time on his day off to apologize profusely for what happened and promised to come and fix the issues himself early today (next day possible)and insured us that the original pricing given to us would be honored. He came this morning parts in hand and fixed the water heater within an hours time. His professionalism and customer service going above and beyond not only made us choose Roto-Rooter when we could have paid less, but made us stick with Roto-Rooter after having a negative experience.I don't know if perhaps we were given the wrong pricing quote initially or not (I doubt it based on the other estimates I had been given) but even if we were, Ray handled it extremely poorly. If perhaps Daniel quoted the wrong price and Roto-Rooter is hundreds more than other companies (which again I doubt), Daniel may at worst need some coaching on learning the (over-priced) pricing system there which I have no doubt he will pick up quickly. It seems much more likely that Ray, needs to learn to not overprice his work. He DEFINITELY needs to learn A LOT about professional behavior and customer service. Regardless of who needs to work on their pricing, Ray has some work to do on his behavior and I would suggest to whoever is over the both plumbers, require Ray shadow Daniel for a while so he learns to win customers and build customer rapport rather than make them prefer he not come on their property again.In conclusion, I highly recommend you ask for Daniel Wyatt if you contact Roto-Rooter in Colorado Springs.