Best Medical Office in Colorado Springs CO
Plumber
Disappointing
Olson recommended, provided and installed a water heater for me in August 2006. Mine was 40 years old. The water heater would not stay lit. It went out after 20 minutes of warming, relit pilot light; 20 minutes…pilot and flame went out. Colorado Springs utilities came out twice to check water heater and furnace. They identified an issue with my furnace too. I called Olson to clean the furnace and repair the water heater.
The tech arrived at 8:55am – handed me an invoice at 9:50am – Billed me for TWO hours of labor, requested and used my vacuum to clean the water heater and furnace, described the water heater igniter has a defect. The tech stated the new water heater part may only last two months…he didn’t know. He said it was due to dust on the filter - pulled the filter out, held it up to his eyes and said oh, this one isnt dirty at all, you can see right through it.
I called the management who explained that the water heater got a good seven years of life! When I explained the experience with the tech (25 years experience) and that I had purchased the water heater from Olson - he agreed to give me a refund of 30 minutes labor. Really? He charged me two hours labor for a one hour job (explained that it includes drive time) and I live 10 minutes from their shop.
Very disappointed in quality of service and response to my complaint. I will not use Olson again.
Olson recommended, provided and installed a water heater for me in August 2006. Mine was 40 years old. The water heater would not stay lit. It went out after 20 minutes of warming, relit pilot light; 20 minutes…pilot and flame went out. Colorado Springs utilities came out twice to check water heater and furnace. They identified an issue with my furnace too. I called Olson to clean the furnace and repair the water heater.
The tech arrived at 8:55am – handed me an invoice at 9:50am – Billed me for TWO hours of labor, requested and used my vacuum to clean the water heater and furnace, described the water heater igniter has a defect. The tech stated the new water heater part may only last two months…he didn’t know. He said it was due to dust on the filter - pulled the filter out, held it up to his eyes and said oh, this one isnt dirty at all, you can see right through it.
I called the management who explained that the water heater got a good seven years of life! When I explained the experience with the tech (25 years experience) and that I had purchased the water heater from Olson - he agreed to give me a refund of 30 minutes labor. Really? He charged me two hours labor for a one hour job (explained that it includes drive time) and I live 10 minutes from their shop.
Very disappointed in quality of service and response to my complaint. I will not use Olson again.
2500 Centennial Blvd, Colorado Springs, CO 80907
Plumber
Chris was very efficient, knowledgeable, and very personable. Thank you, Chris, for responding so quickly to our emergency situation and getting the new water heater installed so quickly.
2042 Aerotech Dr, Colorado Springs, CO 80916